Research shows that reps on average use as many as 8 different tools every day. And while these tools should figuratively help sales teams perform faster and better at scale, it doesn’t mean there aren’t some challenges along the way. Let’s explore them.
Category: Articles
Fighting Fires: How Sales Readiness Software Equips Frontline Reps to Handle Just About Anything
We’ve all heard the business jargon that makes our skin crawl. We’re circling back, drinking the kool-aid, grabbing the low-hanging fruit—the list goes on. For me? The real cringeworthy culprit is “fighting fires.”
November Product Release: Enhanced Blended Learning 🎉
New month, new enhancements. You’re probably here to get the details on our latest enhancement and releases, and we won’t disappoint!
Knowledge Sharing in Organizations: How to Handle Objections and Increase Motivation
Knowledge is most valuable when it’s shared with others, so why is it that Fortune 500 companies lose an estimated $31.5 billion between them each year from a lack of adequate knowledge sharing? Well, as it turns out, teams can be very resistant to sharing knowledge in the workplace.
How can call center training programs be improved? Here’s what worked for 5 Lessonly customers.
You can take all of the call center management courses in the world, but it’s exceptionally difficult to replace real-life experience. And that’s why we listen to the experts—our customers.
On the Fly: Why it’s Useful to Include Role Play in Call Center Training Programs
It had been a few years since I’d set foot in an airport, and I was reminded of a few things. Number one? My personal heaven is an airport bookstore. Number two? There is no greater place to witness customer service do’s and don’ts.
3 Metrics to Measure the Success of your Company’s Knowledge Management Strategy
It’s an issue as old as knowledge management itself: how do we know if our knowledge management process is succeeding? Measuring the success of knowledge management efforts can be tricky because of how abstract and intangible knowledge can be.
How We’re Navigating Our Recent Acquisition(s) with Skills Management Software
In case you missed it, we’ve been through a couple acquisitions lately. It’s even more important than ever to have the right tools in place to help our team easily and effectively navigate the changing tides. Is change present on your team, too? Enter: skills management software.
How to Evaluate the Impact of Employee Learning with Online Training Software
Fast-growing companies have a lot of hair-on-fire problems, but one that usually contends for the top spot is new employee onboarding.
How to Create a Buzzworthy Knowledge Base in Three Simple Steps
Behind any great knowledge management framework is a spectacular knowledge base—a centralized system that works like a beehive.