Finding the right employee for your company is a time-consuming and expensive venture. You must find the right person with the right level of talent, make sure they fit within your organizational culture, and ensure they have the best skill set to perform the functions of the job. The Center for American Progress suggests training
If you’re looking for a little extra spice in your employee training progra—BAM! Look no further. Here are 10 TED Talks to positively impact any employee training: Working As a Team How much does a polar bear weigh? Enough to break the ice. Here’s a classic team-builder or ice-breaker from Tom Wujec to help build
Did you know that customer service employees tend to have some of the highest turnover rates? This should be a concern among all business owners, as every company needs to have some form of customer service department. High employee turnover is not only inconvenient but costly to businesses of all sizes, as the expenses involved in
Organizations are filled with talent-rich and intelligent people, and an organization’s knowledge management tools ought to follow suit. The intelligent people that make up quality organizations need equally capable knowledge management tools that would make Einstein proud. Einstein, after all, famously opined that imagination is more important than knowledge. Boil that statement down, and you
As more of the retail shopping experience shifts to the internet, it’s critical to keep digital customer service at the forefront. You’re in a store shopping for computers. You’re not as knowledgeable about the product as you would like so you ask a salesperson for help. After discussing needs and comparing features of various computers, you
Today, we’re sharing a quick tip showing you how to easily take your Lessonly account and embed it into Salesforce as a tab. Thousands of companies are using Salesforce as their CRM of choice, and minimizing the number of applications a person has to go to by having these apps appear inside Salesforce is a common
Today, nearly 4.7 million Americans work remotely. That’s a 159% increase between 2005 and now–and the trend doesn’t show any signs of changing. While the prospect of working from home is appealing to many employees, the fact remains that keeping workers engaged and involved with the company while they’re telecommuting isn’t always easy. Fortunately, there
So much gets said about Barack Obama as the leader of the free world that most people have no idea what he is like as a boss. However, there is one such person that knows exactly what kind of boss Obama is, his former speech writer Jon Faveau. It turns out, Obama is quite a boss indeed.
No matter what business you’re in, the goal is to make sales and turn a profit. However, your company’s sales team is only as strong as its weakest link. If you’re unhappy with your sales team’s recent performance, you may need to consider the possibility that your workers lack the resources to reach their full potential.
Delivering excellent customer service isn’t about just getting it right some of the time; today’s consumers have grown impatient with “average” customer service. One of the keys to providing your clients with the best possible experience is to keep your service consistent. Unfortunately, this is often easier said than done. Read on to explore a