At work, unexpected things will happen. You’ll be cruising along just fine when, all of a sudden, your plan hits a dead end. You have to go back to the drawing board and reassess your efforts. Some teammates may have to start over completely. And that deadline you all expected to hit… yeah, it’s just
At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, how do high-performing customer service teams listen to their people, identify successes and
Many teams using Lessonly are growing—fast. They’re onboarding new employees left and right, and they’re using lessons to keep their team engaged, reduce turnover, and create better customer and prospect experiences. By doing these things, they’re hoping to create a rising tide of growth for their company. Growth is great. But at some point, it
Have you ever encountered a confusing process or approach and wondered: Why do we do it that way? If so, this one-minute video about an experiment involving monkeys, ladders, and raincoats is for you.
Max Yoder and Conner Burt honored on ICMI’s 2018 Movers & Shakers List.
For most of my life, I had the wrong idea about conflict. I thought it was inherently a bad thing. I thought it was something that should be avoided at all costs. It was only through repeated exposure to productive conflict that I learned the truth: Conflict is a fact of life and can be
Sales managers have one of the most complicated tasks in any sales organization. After all, their responsibilities combine things like sales development, customer management, training, and coaching. Yet, in a great number of businesses, their professional development is not a top priority.
Max Yoder, chief executive officer and co-founder of Lessonly spoke to more than 100 people Friday at The Commons.