6 Steps for Designing a Training Program for Employees

employee training plan template

A new quarter is about to begin. Across the globe, sales teams, customer support departments, and growing companies will onboard new talent in order to help them reach their ever-increasing goals. If you’re like many leaders [dealing with ambitious goals], the thought of bringing new hires up to speed might make your stomach churn. Your

3 Secrets for Confident Customer Support Reps

3 Secrets for Confident Customer Support Reps

Amazing customer support is amazingly underappreciated. Whether staffing a contact center at a Fortune 500 company, or answering the lone phone at a startup, it isn’t easy to consistently, empathetically, and intelligently respond to customers. And while managers might look for a call center productivity formula, the secret to delivering great, repeatable support is easier

4 Ways to be a Great Sales Coach

4 Things That Matter When Grading Sales

The best way to improve at any skill is to practice, in a realistic environment, over and over again. While the skills and work ethic of individual players are essential for any team, there is a reason that Vince Lombardi, Phil Jackson, and Bill Belichick (as much as it pains us in Indianapolis) are household

5 Potential Pitfalls for a Sales Leader

5 Potential Pitfalls for a Sales Leader

A few weeks ago, our Chief Sales Officer, Justin Fite, sat down with the folks at SalesHacker for a webinar entitled, 3 Keys to Winning as a High-Growth Sales Org. In the session, Fite discusses some of the lessons, pitfalls, and key ideas he’s gleaned from over 20 years of sales experience. If you couldn’t

5 Ways That Customer Support Teams Improved in 2017

5 Ways That Customer Support Teams Improved in 2017

Zappos. Nordstrom. Southwest. Amazon. The internet abounds with praise for companies that deliver amazing customer support. We hear stories of thousand-dollar mistakes, ruined merchandise, and physical injury that are answered by radically-accommodating customer support representatives. And while these tales of grand service deserve to be celebrated, it’s also important to recognize that daily incremental improvements

5 Lessons from a Career in Sales

5 Lessons from a Career in Sales

A few weeks ago, our Chief Sales Officer, Justin Fite, sat down with the folks at SalesHacker for a webinar entitled, 3 Keys to Winning as a High-Growth Sales Org. In this session, Fite discusses some of the lessons, pitfalls, and key ideas he’s gleaned from over 20 years of sales experience. If you couldn’t