Rob is an avid carpenter. A tried-and-true, ‘do-it-yourself” guru, he enjoys painting, building furniture, and generally being handy. After dabbling in different freelance projects over the years, Rob decides to quit his day job and become a full-time contractor. He also stumbles across a company that matches his skills with local residents who need his
Sarah’s customer service team has a performance problem. As the new VP of Customer Service, Sarah wants her team to succeed—but the metrics she has in place aren’t adequately measuring performance. She realizes she needs to think smarter. Her team already has common metrics such as CSAT to first-call resolution in place, but Sarah is
If you want to make difficult conversations less difficult, these two stanzas are for you.
We’re just 20 days away from liftoff for Lessonly’s inaugural conference, Yellowship. The two-day conference, which includes 15 engaging breakout sessions led by industry influencers and business leaders, also features four groundbreaking speakers on the keynote stage. Passes to Yellowship are limited, but still available. Get yours today! From serving customers to overcoming adversity, here
For whatever reason, we’ve been conditioned to view tension and conflict as signs of dysfunction. Feeling or witnessing them makes us feel as though things are damaged.
There are many aspects involved in the training process, but many of them involve the use of an employee training plan. Click here to see why.
Delivering industry-leading innovations and an amazing customer experience in a fast-paced environment is no easy task. It requires organization, speed, and the ability to manage change across a large and diverse team. U.S. Cellular does all of this—and more—with intuitive training powered by Lessonly. With over 6,000 sales associates and customer service reps—and with many
One of the key characteristics of world-class organizations is an ability to set, and stick to, priorities. This laser-focus on activities with the biggest impact on the business prevents wasted time and leads to business success—however that is defined. The same prioritization and planning are needed when approaching enablement within a successful business. Random acts
While most people were thrilled by the drop in prices at the gas pump, there were vastly different emotions for residents in Utah’s Uinta Basin. In 2017, the Uinta Basin area—once booming during the height of oil and gas production—experienced some of the highest rates of unemployment in all of Utah. That’s when employees of
Smart shopping starts with Ibotta. From in-store savings to online shopping, the company partners with leading brands and retailers to offer cash back to consumers on everyday purchases. As one of the most frequently used shopping apps in the U.S., Ibotta’s Care Team handles support for thousands of users. Over the last few years, the