On Tuesday, we’ll be at Yellowship together. We can’t wait! Truly, we’re counting down the seconds until we’re doing Better Work with you in Indianapolis. It’s not always easy to prepare for a conference, so if you’re looking for travel advice or logistics, look no further than these nine tips. Here’s a ship-ton of information
In 1979, Bob Dylan released the album Slow Train Coming, and one of the stand-out tracks was “Gotta Serve Somebody.”
Improving skills that require tacit knowledge requires more in-depth attention. It has to be coached and repeated frequently, which is why feedback criteria exists in Lessonly.
“Under pressure, we don’t rise to the occasion—we sink to the level of our training, and that’s why we train so hard.”
Lessonly was built on the idea that teams who continuously improve win. But traditional training stats like completion don’t give enough insight to inform meaningful change. We want our customers to really know what’s working and what isn’t. So we added multiple feedback loops to our product to make continuous improvement easier. We report on
So, how do smelly dishes relate to customer service?
Knowledge is power. The phrase, first attributed to Sir Francis Bacon in his Meditationes Sacrae, dates all the way back to 1597. And in today’s 21st century, it couldn’t be more true.
The businesses I admire most develop and value a strong customer service strategy.
Great customer service skills are taught—and how you prepare your team can have a significant influence on how your service team impacts business. Using these four customer service training tips, you can take your CS team to the next level.
As a society, we’re busy. The things we need to do in a given day live in the forefront of our minds, and when we’re not careful, those to-do lists dominate our conversations and training gets pushed aside.