Collaboration is Equal Parts Software and Planning

It Takes Two to Collaborate

Collaboration in the workplace has never been more abundant than it is today. New technology and software, aimed at facilitating better collaboration, is now widely available to businesses of all sizes. And with employee demand for these software tools at an all-time high, it’s not surprising that many companies implement them as an easy fix

Access vs Mastery

Access vs. Mastery

If you watch how people learn and solve problems in their non-working lives, you’ll notice a trend: they use Google to find the knowledge they need, right when they need it. Problem arises. Person searches Google for a solution. The solution might come in the form of a blog post, a YouTube video, a book

Who Owns Customer Service?

Who Owns Customer Service?

Customer service is what I’m all about. It is my life’s mission to help companies create a customer service experience that customers think is amazing. So, I thought it would be nice to own the domain name CustomerService.com. But, surely some company that is totally focused on their customers would already own it. So, I

Realizing Learning ROI Begins with Treating Learners Well

Realizing Learning ROI Begins with Treating Learners Well

Recently, LinkedIn released its 2017 Workplace Learning Report featuring some interesting statistics about learning and development challenges in the workplace. The report presents compelling conclusions drawn from a survey of business leaders across the country, and one thing remains clear: the employee experience needs to be improved. Learner experience is still lacking While it’s listed

Power to the People: Tapping the Potential of Crowdsourced Content

Power to the People: Tapping the Potential of Crowdsourced Content

One of the biggest takeaways from Deloitte’s 2017 Human Capital Trends report: crowdsourcing within the workplace is still an incredibly underutilized practice. Nearly half of the companies Deloitte surveyed report confusion about the topic, and even fewer make good use of a content type that is generally well-accepted by learners. The future of team learning

How to Create a Lesson Without Overthinking It

How to Create a Lesson Without Overthinking It

More than eighty percent of people who build lessons with Lessonly are not traditional trainers—they are just smart people, who have good ideas and trusted techniques to share with their teammates. You have what it takes to create a great lesson. I put this post together—and the lesson it stems from—to help you realize that.