New Feature: Courses


Many of you have mentioned how much you’d like to be able to put your lessons into courses, both for organizational purposes and to make assigning and tracking a series of lessons easier. With that knowledge, we are proud to launch Lessonly Courses today. Courses are designed to give you, the trainer, the ability to

The Training Maturity Matrix

Let’s simplify the training world for a minute: two things matter — effectiveness and efficiency. Effectiveness means how well your training methods achieve your training goal. For example, you are onboarding a new employee: your goal is to teach them everything they need to know in order to do their job well. You have a

Bad Customer Service Examples and How to Avoid Them

bad customer service reaction

Whenever I experience bad customer service, I’m shocked and occasionally speechless. Being considerate should not be difficult, but sometimes bad customer service is not equivalent to being inconsiderate. People can be very kind while still offering insufficient customer service. That might seem confusing, so we’ll run through some bad customer service examples and how to

The Twitter-Sparked Love Affair Between Datasift and

It all started with a Tweet from Katie Van Domelen, product marketing manager at Datasift: played w/ all AM – impressive! makes creating employee onboarding & training content a little less painful, dare I say, even fun? — Katie Van Domelen (@ktvan) October 30, 2013 Two months later, business reporter Dan Human perfectly summed

What’s the Deal with Employee Training Plan Templates?

The deal is you need one. An employee training plan template can standardize your employee onboarding and ongoing training for your team and beyond. With a training plan template, you can keep all of your training materials and schedules straight. It’s easy to get caught up in the excitement of onboarding and forget the ice-breaking activities.

Performance Appraisal Phrases in a Startup

Performance appraisals are a necessity in a larger company or a corporation, but what about with a small company? Some people may neglect the need for performance appraisal phrases in a startup simply by thinking that their culture enables individuals to be open and honest with each other at all times. That’s great. At Lessonly,

How to Start Using Performance Review Phrases

Understanding the importance of performance review phrases may have been easy. Keep your team upbeat and encouraged–simple enough. What might come as a challenge is how to actually start using positive phrases. You can’t just walk in there without practice and expect your employees to understand anything that you are saying. We have three tips