In late May, we introduced the first version of our API. Its primary function to create users and update information was a great start. Now, we’ve expanded on that and added automation for a couple of additional processes. Using our API, you can now get reporting data as well as assign lessons to users. Reporting
The importance of recruiting the right people for the job, especially in customer service, is nearly ineffable. You have to find the right attitude, the right culture fit, the right work ethic, and even the right voice. Also, customer service has such a high turnover rate that finding and retaining the right employees can save
Free response questions were great. You could look over the responses and some would make you smile and nod like a proud father. “Good job, son.” But others might have left you reading it a few times before calling someone else in to see if they could decipher what it meant. With a gradable free
Have you ever wanted to ask a question in a lesson that may not have a right answer? It’s like those test questions that make you choose “the most correct answer.” All of them may be correct, but some are “more correct” than others. With a survey question, you can tell what answer the majority
Have you ever experienced really awesome customer service? You’ll know if you have. It’s a pretty amazing moment when you get off the phone or you are done with the chat, and you realize someone actually cares. The customer success agent was amazing, friendly, really took the time to understand the problem, and went above
Employee engagement is the secret to company success. Why? Because when employees care about your company and goals, you’ll all have more success. Employees care more about their jobs and customers, which will drive your company’s value up. A Hewitt study showed that companies with 60-70 percent engaged employees had an average total shareholder’s return
We hear words like customer loyalty thrown around all the time without really knowing what they mean. Consulting multiple sources, we thought we would create our own definition of customer loyalty. If you have your own definition or a better one, let us know! We’d love to keep this definition continuously growing into something better.
Defining sales enablement isn’t an easy task. In fact, not everyone agrees on a single definition.
Traditional learning management system software is a thing of the past. Needing training in order to build training is not efficient. If you use a traditional LMS, you’ll probably even need training for the training to build training. Ouch, my brain. Let’s just skip over training the trainers on the training platform and start with
If you have a lot of training documents when you joined Lessonly, you might not want to start fresh. Transcribing documents into lessons can be a pain, and sometimes the formatting of the original document is perfect. Good news, everyone, you can upload your documents into lessons to share with the rest of your team.