It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. When expectations and technology move faster than the speed of light,
There’s no doubt that building loyalty among customers is more important than ever before. When competitors are just a click away, it’s crucial for companies to go above and beyond to create strong relationships with their customers. If they don’t, they can lose that customer in the blink of an eye. So, how do companies
The sales world is increasingly complex and cluttered with expectations and emails, competitors and customers. Sales leaders are often too busy with the day-to-day to think critically about the future of their industry and organization. That’s why we sat down with nine sales leaders to get their advice for sales leaders—and thoughts on their future
In The Culture Code, Daniel Coyle shares research that has me working harder to summon cheer and warmth in the moment—even if, on a given day, I am not feeling like my best self. Coyle cites an organizational behavior experiment done by Will Felps, an associate professor at the University of New South Wales in Australia.
Measuring training is hard. But when leaders need answers about the success of the latest training initiative—a shrug of the shoulders won’t cut it. We want answers—and not only a report on success—but also insights for how to get better. Reporting and measurement in training is a complicated affair. Many companies track training success purely
Sam is thrilled to be the newest recruiter for his alma mater. His job looks a lot like sales— producing leads for the enrollment team, educating prospective students on the school’s programs, and collaborating with other recruiters. Sam is thrilled to get started but has to wait three weeks before he’s officially part of the
The difference between can and must is the key to understanding the profound effects of self-interest on reasoning. It’s also the key to understanding many of the strangest beliefs—in UFO abductions, quack medical treatments, and conspiracy theories.
It’s been a couple months since Lessonly’s inaugural user conference, Yellowship. We were all inspired to learn, lead, and be our best selves. Lessonly’s CEO, Max Yoder, also shared how great teams improve—and do better work. After sharing about psychological safety and purpose, he offered some structure and clarity about Lessonly’s Better Work Method. Here’s
When a person models vulnerability, they signal to their teammates that it’s okay to feel inadequate, to need help, and to not know the answer.