Two Benefits of Having Customer Service Standards

“Blessed is he who expects nothing, for he shall never be disappointed.” -Alexander Pope, written in 1743 Don’t you wish your customers took that quote to heart??? Unfortunately for those in the customer service profession, you could write it off because our friend Alexander clearly hasn’t experienced a person in our modern world. Our customers, for better

Nix the Narrator

In corporate L&D, our learners are adults who can read for themselves, and they do it a heck of a lot faster than a narrator talks. Nothing squashes my interest in a subject more thoroughly than having the material spoon-fed to me by a slow speaker who apparently thinks I’m dense. In my sacrilegious opinion,

Products Change Over Time, Communicate Well with Jenny and Jeremy

Here comes part 3 of our multi-part series featuring a discussion I had with Jenny Dempsey and Jeremy Watkin of Phone.com and CommunicateBetterBlog.com on their “Coffee and Customer Service” Google Hangout On Air segment. Check out the whole chat here. Jenny: I like this one, it’s about customer feedback: Our product is constantly changing, based on customer feedback – which is awesome – what

Client Highlight: FlexPAC

FlexPAC is a provider of packaging, safety, and janitorial equipment and services, helping businesses to cost-effectively exceed workplace safety and health requirements. The problem FlexPAC needed a way to keep its distributed team of sales and support professionals up-to-speed on products and services, as well as internal systems and software. The solution Lessonly makes it

Is Lessonly SCORM Compliant?

Here’s the short answer: no. Here’s why: SCORM, like so many protocols before it, had wonderful intentions. It was designed to make your life easier, allowing you to create lessons once and have them work in any learning platform, whether it be Lessonly or any other tool. But, as you know, wonderful intentions don’t always beget