The idea of “What do you base that on?” is to know where a person’s input is coming from—as opposed to assuming. At that point, your own gut, experience, or research can help you decide if the input is worth following.
“Values should be things we aspire to. Things that if we were not reminded to do would be harder to do.” — Max Yoder
“…What we need to do is figure out a way to communicate in a way that is not going to get people to escalate, but gets people to de-escalate and understand one another better and reach mutual empathy and compassion. We can do that by using compassionate communication.”
Many of us spent 12 to 16 years in school. Through it all, there was a syllabus telling us what skills we needed to develop to keep growing. Then we joined the working world and the syllabus vanished. For the first time, we were asked to own our development.
This month, we’re excited to add Audio Practice to our large list of practice types in Lessonly.
I told my friend I wanted to kick a bad habit but I didn’t know where to start. She said, “Start by measuring how often you do it.”
If it takes less than two minutes, do it now. That’s the one piece of advice I remember from my first management class in college. When I abide by it, I feel better, because I procrastinate less.
We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending.