My wife Jess was a second-grade teacher for five years. Whenever one of her students started acting up, her playbook was the same: Find out if the kid needs to eat or sleep, then help them do so. Jess uses the same technique with me when I am acting up. Because while I am not
“Lessonly is a huge part of the structure that enables our new hires to understand their roles, ramp quicker, and have the best experience with our company.”
Lessonly’s Do Better Work Guide to Customer Service Training includes best practices, training ideas, and resources to help every team learn, practice, and Do Better Work.
Yellowship is all about learning from one another and from some of the world’s most brilliant innovators. That’s why we invited more than 30 industry influencers and leaders to challenge and inspire us to Do Better Work at our breakout sessions.
Lessonly provides a powerfully simple training platform for customer support teams as part of Zendesk’s new Suite Ready Collection of software integrations.
When I started working at Lessonly, I believed I was responsible for my teammate’s feelings. This belief was born out of my internal struggles. I worried I wasn’t good enough
My coach and friend Jennifer Manning taught me about five levels of commitment. Everything you could possibly care about falls into one of these levels.