What Awkward Eye Contact Taught Me About Customer Service Best Practices

Pick your favorite store. Let’s go shopping together. I’m imagining the Apple store. The counters are dust-free, the newest gadget is gleaming, and the dulcet tones of the latest indie-pop hit is on the airwaves. Oh, and the air smells like…innovation. As we enter, we see the nearest Apple associate. He and his primary-color-wearing buddies

Who Knew the Onboarding Process Could Be Fun?

Pretend with me that you just accepted a new job, and you start next Monday. You’re completely stoked to hit the ground running.  Sunday night before your first day though, you realize your coming days, weeks, and maybe even months will revolve around onboarding. Here’s the truth—very few people truly love employee onboarding. If you’re