How to Revamp Customer Service Training

Dave is the manager of a large and rapidly growing customer service team. They handle thousands of customer interactions every day through email and chat. His company, which provides hassle-free travel assistance, recently expanded its services to five new cities. Now Dave’s team is working harder than ever to provide customers across the country with

Instilling a Culture of Sales Performance

Sales can be a lonely profession. Reps usually work alone and are expected to deliver hard results. While some reps thrive in this lone-wolf culture, forward-thinking sales leaders often look for ways to create a vibrant team culture and drive high-performance teamwide. But cultivating sales success is easier said than done. It’s a complex puzzle

Do Better Work: Empower Performance

At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each

Do Better Work: How to Practice Skills for Better Performance

At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each

How Lessonly & Zendesk Prepare Reps for an Omnichannel World

We’ve all heard it before: Truly world-class customer service organizations meet consumers where, how, and when they want to be met. The days funneling your customer through an automated phone tree and praying for a positive experience are long behind us. In a healthy, competitive market, the result of unhappy customer interactions is a falling

Do Better Work: Maximizing Learning Impact

At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each