We share and store knowledge and information like it’s our job. And we do this by using Lessonly as a knowledge management system.
See what Bob Davis and Brad Baumunk have to say about creating a coaching culture, instilling practice among agents, and working with BPOs.
Join me in 1850. It’s dark here; we don’t have lightbulbs yet. No Coke. No cars. No astronauts. The Civil War–what’s that? Jump ahead 120 years to the 1970s. We use barcodes at grocery stores. Two guys named Steve invent a groundbreaking personal home computer called the Apple 1. Now we’re in 2019. We access
Today, I want to hear from you.
With a team spread out across four different locations, Lisa Diehl knows how important training is in delivering high-quality and consistent customer service.
To this day, I’m still not sure if sandwich art is real—but I do know the art of onboarding and preparing people to Do Better Work is.
Here’s a quote by guy who knew a thing or two about learning: “Once you stop learning, you start dying.” —Albert Einstein You definitely aren’t here to read about dying. Me neither. But let Al’s words sink in. To him, learning wasn’t just important; it was a matter of life and death. Let that shape
To get fewer complaints, we must first get more complaints.
We’re excited to share new additions to Lessonly Insights that make it easier for teams to receive analytics and measure training efforts.