Yellowship 19: The Better Work Conference

Let the countdown to Yellowship 19 begin! Over the years, we’ve found there’s no better way to deepen relationships and Do Better Work than getting face to face with our customers, partners, and friends. Yellowship, Lessonly’s Better Work Conference, brings together some of the world’s greatest trainers, enablers, and thought-leaders for three days of learning

No-Meeting Day

We’ve been thinking about embracing a no-meeting day at Lessonly. The idea is to discourage internal meetings on a specific day of the week so that people have dedicated time to get things done. We are also thinking about doing a hard reset on all recurring meetings, asking every manager to take an inventory of

Drive Performance with Better Customer Service Training

At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. The most successful organizations empower their teams to continuously improve, deliver, and quantify results

5 Ways to Build a Healthy Customer Service Team

People are increasingly curious about their food—where it comes from and how it’s sourced. This curiosity inspired Thrive Market’s vision to find and deliver food that is made with real ingredients, environmentally friendly, reasonably priced, and delicious. Whether making products easy-to-find or delivering food for free, Thrive Market’s mission is to make healthy living easy

Improving Turnout at the Polls

Many months ago, after my wife suggested it, we decided to give Lessonly employees the afternoon off on Election Day, November 6th. Here’s why: Turnout for American midterm elections is painfully low. In 2014, only 37% of eligible national voters showed up to vote. In Indiana, that number was even lower at 28%. We’re all

Customer Service Training: Why Practice is Essential

At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, what sets the high-performers apart from the rest of the competition? Companies that

3 Ideas to Enable Customer Service Teams

Customer experience is quickly becoming the number-one competitive advantage and a proven driver of long-term growth. While companies recognize the importance of great customer service, leaders are often overwhelmed by the different processes, tools, and strategies that impact the customer experience. So, what are the most efficient and effective ways to improve customer service? The