We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending.
I recently checked into a hotel in Chicago. The front desk clerk was so enthusiastic. Upon checking me in she stated, “I’ve put you in the best available room.” I was only there for one night, so I thought she was upgrading me. To match her enthusiasm, I responded, “I bet that room has a
Defining customer satisfaction isn’t easy. It’s easy to identify, sure. When you experience it, you just know. But putting words to the feeling of customer satisfaction is a different story. People are different. If we were all robots, or we all had the same feelings about every situation, customer satisfaction may be different. To try
In this short clip of my conversation with Mo from GrooveHQ.com, we see the musical side of customer service and learn how, like a finely synchronized chord on a piano, excellent customer service is found in not just one skill, but many. Watch the section below or watch the entire chat here. Mitch: What is