It was a great week in San Francisco at Zendesk’s annual user conference, Relate. Sadly, the smoke from the fires just north of the Bay Area filled the air outside, but that didn’t deter a couple thousand Zendesk users from coming together to learn. The goal remains the same for all Zendesk users—to create better
How old is your employee training plan? When was the last time you really took a good look at it? Chances are, it’s been a while.
Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. Here are just a few of the takeaways that the Lessonly team brought back from the trip.
Customer service continues to be a differentiator for companies—no matter the industry. That’s why we’ve partnered with Zendesk to help teams like Ibotta, Thrive Market, and Headspace create better customer experiences and revolutionize their customer success. Today, we’re excited to launch a new app in the Zendesk marketplace to help customer service teams succeed.
River hours is a mindset I’ve picked up along the way. It has a simple premise: Time spent failing now puts me closer to success later.
The world of customer service is multifaceted. To be successful, teams need the right training, channels, and solutions. To help our customers do the best work possible, we’re partnering with other companies that are revolutionizing the customer experience. The latest way we’re streamlining customer service? Lessonly for Zendesk. Teams across the globe are bringing Lessonly’s team
Last week, I asked for your feedback on some ideas we’ve been tossing around about meetings. I learned a lot from all of your responses. Here’s a summary of my takeaways: On holding a no-meeting day Many companies hold no-meeting days. By far, the most popular day of the week for this was Wednesday. Friday
What makes something valuable? Valuable items are usually labeled unique, in-demand, or scarce. But there are some valuable things that we simply don’t want to be scarce, especially in our work environment. For many organizations, good training can be hard to find. The best leaders look for ways to transform scarce training into a more