Call Center Training Spending

ICYMI, the ICMI (International Customer Management Institute) conference in Orlando was more magical than Epcot. Not quite as magical as Disney World–c’mon, it’s the most magical place in the world–but still a great insight into the world of call centers. At ICMI, they took a poll to see what call centers would be investing on

Reduce, Reuse, and Recycle Training

Many of us understand the potential impact of climate change, but we may overlook the office climate. Continuing to use the same old training process can be a drain on your employees. Your employees will lose the excitement they had when they walked through the door when they start up “Ye Olde LMS” to start their

Next Generation Compliance Training Software

compliance robots

From both legal responsibilities as well as operational efficiency, compliance training is the most important training. Often times laws, regulations, and company policy training can be boring and overlooked. The most popular approach organization’s take to compliance training is the read-and-agree format for compliance agreement. Do you know what we’re talking about? We have all

3 Things that WON’T Enable Sales

Sales Enablement is becoming one of those buzzwords these days. And, of course, who wouldn’t want to enable sales? The problem is the odds of success are not great. There are many studies that show that CRM implementations fail 50% of the time. The most common reason is a lack of adoption by the sales

Taylor Swift’s Performance Improvement Plan

Every one of the songs that Taylor Swift writes basically shoots straight to #1 spot on the music charts. Okay, not every song but we are safe to say that the songs she sings have huge success. A performance improvement plan (PIP) maps out a performance improvement process by which the aberrant behavior is identified,

Onboarding Starts with Recruiting

Just as interviewers assess candidates before they walk through the door; candidates evaluate organizations. As the interview process continues, the evaluation of both sides becomes more definite. The relationship between an organization and a potential employee starts before the first day. It’s before the first handshake at the interview and even before the email to set

The LMS Rex: The Hindrance of Learning

Warning: This blog might contain spoiler alerts for the movie Jurassic World. If you continue to read this post, you may not experience the full cinematic masterpiece that is Jurassic World. The creation Training can be hard. Creating and organizing content to make it exciting for every individual throughout time is virtually impossible. You may

Happy Flag Day! The Evolution of the American Flag

Happy Flag Day! Often we forget how much the United States flag has changed and how weird some people wanted it to be. (find out below, or click here to view in Lessonly):   Share this Lesson On Your Site: <br /><div style=”width: 600px; margin: 0 auto;”><iframe src=”” width=”600″ height=”600″></iframe></div><br /><br /><br /><br /><br /><br