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Lessons

10 Major Dos and Don’ts of Customer Service
10 TED Talks to Use for Employee Training
10 Tips for Better Business Writing
3 Tips to Better Train Your Cusotmer Service Team
4 Mental Exercises to Improve Your Time Management
4 Ways to Find Meaningful Opportunities in Customer Support
4 Ways to Practice Integrity in the Workplace
5 Principles of Effective Feedback
6 Questions You Should Always Ask Yourself After Losing a Deal
7 Priorities of a Successful Sales Manager
7 Ways to Re-Motivate Yourself at Work
8 Ways to Communicate Change to Employees
9 Phrases to Improve Every Support Interaction
9 Types of Unconscious Bias in the Workplace
A Salesperson’s Guide to Using Salesforce
Action Mapping
Adapting Existing Training Materials for Online Learning
Advanced Creator Course
Are Google Docs Good for Training?
Awesome Customer Service 101
Best Practices for Phone Conversations
Competitive Analysis – Company X
Conduct the Perfect Job Interview in Twelve Simple Steps
Connecting Eventbrite and Lessonly
Customer Service Soft Skills
Death of a Sale: 3 Factors that Kill the Deal
Demo Crimes
Email Template for Introducing Slack
Emotional Intelligence
Employee Onboarding Template
First Impressions and Interactions
Getting Started with Google’s G Suite
Harrassment Guidelines and Agreement
How Successful Organizations Maximize Employee Strengths
How to Be a Better (Business) Writer
How to Coach Rookie Sales Reps: 4 Tips
How to Create an Employee Handbook
How to Improve Customer Service
How to Successfully Transition from Peer to Manager
How to Write Effective Business Emails
Information Security 101
Intro: Company + Lessonly
Introduction to Customer Service
Learning Library
Lessonly & Zendesk
Management vs. Leadership
Managing Company Settings
Marketing Checklist
Microsoft Excel
Microsoft OneNote, Delve & OneDrive
Microsoft Outlook, Calendar and Contacts
Microsoft PowerPoint
Microsoft Word
Negotiate Like a Pro: The Four Levers of a Sale
Netiquette: Etiquette for Online
Premium Content
Presentation Skills Training
Product Release Template
Roles 101 & How to Add People
Sales Secrets
Sales Training Ideas
Science of Forgetting
Slack Guides
Summaries of the 5 Best Sales Books
Taking an Honest Look at Your Customer Service
The Art of Saying No
The Creator’s Guide to Lessonly
The Definitive Guide to Measuring Learning
The Definitive Buyer’s Guide to Training Software
New Employee Announcement Templates
A Quickstart Guide to New Employee Forms
Negotiate Like a Pro: The 4 Levers of a Sale
Customer Service Tips
Performance Review Phrases
Customer Service Interview Questions
Customer Service Survey Templates
Summaries of 5 Great Sales Books
Presentation Skills Training
Communication Skills
The Definitive Guide to Measuring Learning
How to Create an Employee Handbook
How to Improve Customer Service
Sales Skills
Customer Service Games
Retail Skills
Sales Training Ideas
Lessons To-Go: Mobile Learning Basics

Blog

• Five levels of commitment
• New to Insights: Section Analytics
• Poe's Heroic Dilemma
• Taste of Lessonly LA
• Not once, not twice, but twenty times
• Tell me about a time when this went well
• Onward and Upward: 5 Reasons to Attend Yellowship 19
• A Taste of Lessonly Toronto 4/10
• Ask clarifying questions
• Introducing Events, Media Recording, and more…
• In new book, Lessonly's Max Yoder urges bosses, employees to 'be vulnerable'
• Taste of Lessonly Dallas 4/9
• Today is an exciting day for me
• Sales Enablement Soiree
• ICMI Connections
• SOCAP Annual 2019
• Zendesk Showcase: San Francisco
• Customer Service Revolution
• Zendesk Showcase: Chicago
• Customer Service Summit West
• Zendesk Showcase: New York City
• ATD 2019 International Conference & Exposition
• ICMI Expo
• HDI Conference
• RE: Creating a Personal Development Checklist
• CX Takeover @ SXSW
• Ask-the-Experts: Onboarding Webinar with Sapling
• What do you base that on?
• The Heart of Lessonly: How we Do Better Work
• Better Work is Compassionate Communication [Podcast]
• Creating a Personal Development Checklist
• Introducing Audio Practice
• Start by measuring how often you do it
• Project Product Event
• The two-minute rule
• 9 Can’t-Miss Customer Service Conferences in 2019
• PACE ACX
• The benefits of a square squad
• Lessonly Targets Scalable Learning for Large Organizations with 'Lessonly for Enterprise'
• Introducing New Additions to Lessonly for Enterprise
• Mediafly Partners with Lessonly, Announces Mediafly Readiness to Boost Training Solutions
• Answers: “What makes a good mentor?”
• What makes a good mentor?
• Social Learning—Scaling a Blended Learning Management Software
• Instructor-Led Training—Maximizing a Blended Learning Management Software
• Online Learning—The Heartbeat of a Blended Learning Management Software
• How Contextual, Real-time Learning Makes Your Learning Management System Better
• Good Course Content is the Lifeblood of a Good Learning Management System
• How Important Is User Interface in Your Learning Management System Software?
• The Benefits of Training Tracking Software: 5 User-Friendly Features to Look For
• The Benefits of Training Tracking Software: Powerful Corporate Training at Scale
• The Benefits of Training Tracking Software: Easier Decision Making with Real-Time Insights
• Victory Starts Here: What I Learned from the Army’s Digital Training Management System
• Why you Need an Enterprise Training Management Software
• Keep it Real-time: A Critical but Overlooked Aspect of a Training Management Software
• Why a Web-Based Training Management Software is Indispensable
• Employee Onboarding Software: 15 Employee Engagement Stats
• How to Cut the Onboarding Process for Your SDR Team in Half
• Building a Company Culture: Why Onboarding Software Matters
• My Onboarding Experience: Why Onboarding Software Matters
• Don’t Waste Your First Impressions: Why Onboarding Software Matters
• This is What Learning Solutions Look Like for Modern eLearning Software
• Please, Don't Make Powerpoints for eLearning Software
• 3 Ways Your Online Courses and eLearning Software Can be More Interactive
• The Top 5 Key Features of Great Sales Enablement Tools
• Two Questions to Determine if Sales Enablement Tools Are Increasing Productivity
• 5 Things You Can Do in 2019 to Better Educate your Sales Team
• Online or Offline?: Optimizing Instructor-Led Training with a Training Management System
• Best Served Blended: Balancing Blended Learning with a Training Management System
• We Need Training: Building a Training Program with a Training Management System
• 5 Free Customer Service Training Materials
• The Top 5 Customer Service Skills to Invest in Today
• How to Go From Good Customer Service to Great Customer Service
• How to Improve Problem-Solving Skills with Customer Service Training
• Three Features of a Great Knowledge Management System: Search Functionality
• Three Features of a Great Knowledge Management System: Ease of Shareability
• Three Features of a Great Knowledge Management System: Create Custom Content
• Maximize your LMS Platform with Improved User Interface
• Maximize your LMS Platform through Blended Learning
• Maximize your LMS Platform with Detailed Learning Objectives
• How to Develop Product Knowledge with Call Center Training
• How to Elevate Customer Satisfaction with Call Center Training
• How to Emphasize Soft Skills in Call Center Training
• The only icebreaker you'll ever need
• Elevate the positives or eliminate the negatives?
• Two clarifying questions that make my heart sing
• Culture Matters: Lessonly
• Reflections from Relate
• Lessonly’s Brighter Indianapolis Fund Celebrates Giving Tuesday with New Grant Opportunities
• Viva Customer Service! 3 Takeaways from ICMI's CC Demo
• Lessonly and Zendesk Partner to Create Better Customer Experiences through Practice
• Introducing Zendesk Practice: Realistic Training for Customer Service Teams
• River Hours
• A Perfect Pair: How Lessonly and Zendesk Lead to Extraordinary Service
• Following up about meetings
• Give your Learners Gatorade
• Yellowship 19: The Better Work Conference
• No-Meeting Day
• Drive Performance with Better Customer Service Training
• 5 Ways to Build a Healthy Customer Service Team
• Improving Turnout at the Polls
• Customer Service Training: Why Practice is Essential
• 3 Ideas to Enable Customer Service Teams
• What You Do and What You Celebrate
• Maximize Learning with Customer Service Training
• Enabling Customer Service Success in an Omnichannel World
• Want to help? Be more specific.
• Customer Service Training: Building the Best Content
• Lessonly Executives Named Customer Experience ‘Movers and Shakers’
• Building a Healthy Customer Service Team [Webinar]
• Good Vibes Are Just The Start
• How to Plan Customer Service Training
• Reclaiming Progress at a Dead End
• Customer Service Training: How Teams Assess their Efforts
• Introducing Scaled Practice & Coaching
• The Monkey-Ladder Experiment
• ICMI Announces the Honorees for the Inaugural ICMI Customer Experience Movers & Shakers List
• Antifragile Relationships
• Why Companies Should Focus on Sales Manager Development
• Shaping workforce success: Software exec shares ideas with young professionals
• How 5 Lessonly Customers Do Better Work
• Our Entrepreneur360 List: Celebrating the Best Entrepreneurial Companies in America
• Introducing New Integrations: Streamline Training for Bottom-Line Impact
• Top 3 Training and Content Power Combos
• Lessonly Updates User Experience for More Powerfully Simple Training
• Introducing a New Learner Experience: Easy. Powerful. Customizable.
• 3 Best Practices for Better Call Center Management
• 40 Customer Service Tips from Today's Leaders
• 3 Ways to Build an Insanely Loyal Customer Base
• 40 Tips for the Modern Sales Leader
• How We Show Up
• Lessonly Launches Insights to Improve How Businesses Measure Training
• Introducing Insights: See Training Differently
• How to Engage and Retain Star Sales Reps
• The Difference Between “Can I…” and “Must I…”
• Yellowship Captain's Log: Max Yoder and Better Work
• It Doesn’t Have to be a Grand Gesture
• 5 Insights for Scalable Customer Service
• How to Revamp Customer Service Training
• Instilling a Culture of Sales Performance
• Do Better Work: Empower Performance
• Do Better Work: How to Practice Skills for Better Performance
• How Lessonly & Zendesk Prepare Reps for an Omnichannel World
• Practice Is About More Than Perfect
• Lessonly Targets Better Work with New Practice Features
• Introducing Practice: Power Game-Changing Performance
• Do Better Work: Maximizing Learning Impact
• Do Better Work: Build an Effective Training Program
• Do Better Work: 3 Steps to Plan your Training Program
• Do Better Work: How to Assess your Training Program
• How HelloFresh Scales Sales Success
• 3 Tips for Long-Term Customer Service Success
• 5 Reasons to Get Your Better Work Score
• Science as a Service: How to Transform Learning
• Yellowship Captain's Log: Thursday Recap
• Yellowship Captain's Log: Wednesday Recap
• 10 Things to Know Before Yellowship
• Introducing the Better Work Assessment
• How AI Will Impact Training
• Three Universal Human Needs
• How we Make Remote Work Work
• Why Lessonly is launching ‘Yellowship’ tech conference in Indianapolis
• Lessons in Leadership from trueU
• Integrating Employee Training Software into your Business
• It's Easier than Being Critical and it Can Be Just as Effective
• 4 Ways to Empower Customer Service Reps
• Revolutionizing the Workforce
• 3 Insights from CCW's Performance and Metrics Study
• "But Please Don't Mix the Two"
• 4 Lessons from Yellowship's Keynote Speakers
• Where Does Conflict Come From?
• How U.S. Cellular Drives Efficiency at Scale
• How World-Class Organizations Approach Employee Enablement
• Bringing Hope to the Uinta Basin
• How Ibotta Delivers Superior Customer Service with Lessonly
• Lead, Learn, and Scale: Breakout Tracks at Yellowship
• Making Difficult Conversations Less Difficult
• Disruption Incoming: Six Industry-Changing Sales Trends
• Brace for Impact: How Customer Service Teams Should Prepare for the Future
• Designing a Training Program for Millennials
• Lessonly Adds Dr. Jill Bolte Taylor, One of the Most Popular TED Speakers of All Time, to Yellowship Agenda
• How Feedback Delivers Happy Customers
• Using KPIs to Measure Customer Service Training and Rep Performance
• The Yellowship Attendees' Guide to Indy
• I'm Tired, You're Lazy
• The Next Generation of Contact Centers [Infographic]
• How to Build a Self-Sufficient Customer Service Team
• On Fighting Fairly
• How Adults Learn: 5 Tips To Engage your Customer Service Reps
• Insights for the Best Sales Teams in the Galaxy
• Insights for the Best Customer Service Teams in the Galaxy
• Very few Super Bowl Winners Speak Like This
• Why "Yellowship"?
• Behind the Scenes: How We Practice For Better Performance
• 9 Qualities of Sales Rep Stars
• The Future of Sales is Uncharted Territory
• The Future of Customer Service is Out of This World
• Two Simple Features that Help me Stay Sane
• 8 Traits of Star Customer Service Reps
• Want Amazing Customer Service Reps? Master Soft Skills Training.
• How your Newest Reps Will Be Your Best Reps—In Just Two Weeks
• What Matters is Blooming
• When Search Comes up Short: How Customer Service Teams Win
• Lessonly Helps High-Growth, AI Marketing Leader Emarsys Deliver Superior Training
• Behind the Scenes: How We Do Continuous Training
• Is your Family Frantic?
• What Makes a Great Lesson?
• A More Perfect Union
• Behind the Scenes: How We Do Sales Enablement
• A Failure, Until He Wasn't
• The 4 Ways Yellowship Will Transform Teams
• The 2018 State of Retail Employee Training [Infographic]
• Behind the Scenes: How We Do Employee Onboarding
• How Trunk Club Powers Retail Staff Training with Lessonly
• How Big Brands Focus on Retail Customer Service Training
• Lessonly's Top 7 Lessons of 2017
• 4 Frameworks To Reinspire Sales Performance
• How to Leverage your Software
• 5 Ways to Create an Engaging Call Center Onboarding Program
• Lessonly Doubles Down on Product Innovation with New Board Member
• Lessonly Doubles Down on Product Innovation with New Board Member
• 5 Methods to Discover Training Topics for Employees
• Doubling Down on Indiana—102 New Jobs
• Lessonly Plans More Growth in Indianapolis After East Coast Capital Infusion
• Lessonly Announces More Growth
• Sales Conferences 2018: Can’t-Miss Events for Sales Leaders
• Call Center Conferences 2018: Must-Attend Events for Support Leaders
• The Sales Management Funnel: How to Manage A Sales Team Effectively
• 5 Tips for Amazing Sales Onboarding
• How Premiere Response Uses Learning Paths
• The Best Key Performance Indicators for Sales Managers to Measure in 2018
• 6 Call Center Performance Indicators To Track in 2018
• 4 Training Needs for Sales Managers
• How to Define Sales Enablement? Look to Netflix.
• Robots or Reps: What Makes a Great Customer Experience
• 5 Reasons to Revamp your Employee Training Plan for 2018
• Introducing Video Response: Practice and Coach Essential Job Skills
• One Million Stories...And Counting
• Lessonly Continues Hiring Spree and Celebrates Largest Sales Week
• Lessonly Raises $8 Million Series B to Reimagine Training for Over 1 Million Learners
• Yoder: VC Firms ‘Hunger’ to Invest in Indiana
• Software firm Lessonly raises $8M in latest funding round
• Lessonly raises $8 million in Series B led by Open View
• Lessonly Aims to Reimaging Training At Work With $8M Raise
• Doing Better Work, Together
• Lessonly Raises $8 Million Series B to Reimagine Training for Over 1 Million Learners
• 3 Ways to Overcome Customer Support Training Challenges
• How to Improve Quality in Call Centers? Start by Optimizing Idle Time
• Sales Enablement Software: The Best Options for your Sales Stack
• The Next Big Things for the Fortune 500?
• Introducing Learning Paths: A Better Way to Manage the Employee Journey
• How to Improve Agent Productivity with Inbound Call Center Software
• Want to be a Great Sales Coach? Here's a Sales Enablement Playbook
• The Importance of Training: It's More than Information Transfer, it's About People
• Rethinking the Call Center: 5 Characteristics of an Effective Training Program
• Free Customer Service Training Manual Template
• The Future of Sales Training is Curiosity
• Sales Training is like Storytelling
• Free New Employee Announcement Templates
• Why Practice Matters in Training
• Rethinking the Call Center: Customer-First Training
• 4 Steps to Manage Sales Productivity During the Holiday Season
• Better Sales Operations Starts with Better Sales Culture
• In Pursuit of Truly Great
• Rethinking the Call Center: 6 Essential Training Tips
• Free Employee Handbook Template
• The Next Big Things for the Fortune 500? Productivity, Training, and Change
• Managing the Millennial Sales Team
• Want Better Customer Service Training? Ask John Mayer.
• When All You've Ever Known Is All You've Ever Known
• Want your Sales Metrics to Improve? Focus on Enablement.
• The Key to Better Call Center Efficiency Metrics? Great Training.
• 5 Ideas to Drive Continuous Rapid Improvement on your Sales Team
• 6 Steps for Designing a Training Program for Employees
• 3 Keys to Winning as a High-Growth Sales Org
• 3 Secrets for Confident Customer Support Reps
• 4 Ways to be a Great Sales Coach
• 5 Potential Pitfalls for a Sales Leader
• 5 Ways That Customer Support Teams Improved in 2017
• 5 Lessons from a Career in Sales
• Insights from LinkedIn's 2017 Workplace Learning Report [infographic]
• 7 Articles Every Support Leader Should Read This Month
• Democratize the Experience, Don’t Teach from the Top-Down
• 7 Articles Every Sales Leader Should Read This Month
• 6 Topics That Every New Sales Rep Should Learn
• To Cooperate, or Collaborate: That is the Question
• Prepping for the Holiday Rush: Customer Support Never Sleeps
• Use Multiple Content Formats, Not Just One
• Lessonly, Zuckerburg, and Things that Matter
• Lessonly Brings Tech Conferences Back to Indianapolis
• Announcing Yellowship
• Personalize Learning with Smart Groups
• A Growth Manifesto from Lessonly COO Conner Burt
• Prepping for the Holiday Rush: Improve Time-to-Productivity and Reduce Costs
• Want to Transform your Sales Team? Go Agile.
• Lessonly CEO Max Yoder on the SaaStr Podcast: How to Scale a Sales Org the Right Way
• Let Employees Learn on Their Terms, Not Yours
• Free Customer Service Policy Examples
• Fostering Cognitive Diversity on your Support Team
• The Official Saastr Podcast dubs Lessonly “one of the fastest growing startups not in Silicon Valley.”
• Incentives are Key to Engaging Employee Training
• Prepping for the Holiday Rush: Measure KPIs that Matter
• How to Enjoy What You Do and Why I Love Working For Lessonly
• Lessonly's State of the Union
• Make Learning Unique, Not Generic
• Lessonly Announces New Features to Help Teams Do Better Work
• Access to Knowledge Unlocks Better Team Performance
• Navigating Between Training Costs and Great Customer Experience
• Google Glass 2.0 is About Learning Smarter
• Learning Your Team: Identifying Learning Styles for Better Training
• World-Class Training: Powered by Lessonly
• Employee Development Plan Template
• Make Learning for Learners, Not for Compliance
• The New Lessonly for Chrome: Unrivaled Access to Learning
• Half Of People Who Encounter Artificial Intelligence Don't Even Realize It
• Train Your Customer Support Team on These Metrics
• Lessonly Celebrates 5 Years with Record-Breaking Quarter and Team Expansion
• Prepping for the Holiday Rush: Building Support Training Content
• What Has Changed in Customer Service?
• Use a Learning Format, Don’t Use PowerPoint
• The Future of HR? Focus on Engagement & Learning
• The Force Within
• Excessive Stress is Destroying Your Company Culture
• Lessonly Launches Services Group to Help Scale Learning and Training Programs
• Introducing Lessonly Services, Accelerator of Modern Team Learning
• "Fine" is the F-Bomb of Customer Service
• Integrate Training, Don’t Separate
• Free Onboarding Process Flowchart
• Maybe the Best Customer Service Line Ever
• Growing Teams Drive Productivity with Data
• The Best Available Room
• Focus on Why, Not How
• How the Phone is Answered is an Important First Impression
• 70/20/10 is the New 80/20
• Learning Software? Lessonly is More than That.
• Holiday Rush Prep Starts Here
• Peak Season Planning Secrets: Breaking Down Barriers to Maximum Productivity
• The Best Sales Teams are Well Trained—and Transparent
• Learning ROI? It's Real.
• The Best Perk? Forget the Ping Pong Table, Employees Want Flexibility
• Customer Support Training Calendar
• It's a Little Thing, but it Makes a Big Difference
• Culture Plays a Critical Role in Preventing Turnover
• Two Tips for Scaling Sales from 100 to 1,000
• Easy Access? It's Essential.
• 10 Ways to Improve Customer Conversations
• Coffee, Tea or Laptop?
• Peak Season Planning Secrets: Ramp Faster & Measure Meaningfully
• Improve Team Learning—Again and Again—with Kaizen
• Your Team’s Best Tool? Tips and Tactics from Top Reps.
• Learning at the Speed of Business
• Lose the Customer's Confidence and You Lose the Customer
• Proper Prior Planning Prevents a Painful Peak Season
• The Art of Effective Sales Training
• Learners First. Always.
• Without Focused Onboarding, Time-to-Productivity Suffers
• Don't Put the Onus on the Customer
• Analytics vs Dogma
• 5 Things You Should Know About Lessonly
• 5 Things You Should Know About Lessonly
• The Top Performing Support Teams? They’re Well Trained.
• Learners Have Been and Will be at the Heart of Digital Learning
• Social Customer Care Cannot Be Ignored
• You Can Never Train Too Much in Sales
• Training Your Salespeople to Act More Like Therapists than Doctors
• Four Customer Service Lessons from a Stevie Award Winner
• 5 Ways Modern Learning Can Help the American Workplace
• More Memorable Training? Tell a Tale.
• Syncing Up Sales Teams with the Digital Transformation
• Lessonly Crushes Quarter and Posts Largest Single Sales Day in History
• Improving Customer Support Starts with Honest Assessment
• Customer Buying Habits are Changing. Are You Keeping Up?
• Collaboration is Equal Parts Software and Planning
• Access vs Mastery
• Employee Recognition is an Easy Win for Company Culture
• Who Owns Customer Service?
• 9 Stats that Reveal the Future of the Workplace
• Realizing Learning ROI Begins with Treating Learners Well
• Power to the People: Tapping the Potential of Crowdsourced Content
• Learning Starts with a Solid Foundation
• How to Create a Lesson Without Overthinking It
• How Are You Helping Your Customers Self-Confirm the Sale?
• What Was Missing in Sales This Quarter? Better Sales Enablement
• Bringing Back the Art of the Customer Conversation
• Learners Prefer Self-Paced, Text-Based Learning
• How Much are You Spending on Support Team Learning? Not Enough.
• Sometimes Doing What's Best for Customers Isn't Always Going to Make Them Happy
• At The End of Quarter, Sales and NFL Teams Aren't So Different
• A Changing Workforce Needs Better Enablement
• February 2017 Release: The Knowledge Your Team Needs. Served Up Instantly.
• Key Challenges for Sales Team Training in 2017
• United Airlines Computer Outage is a Customer Service Crisis Case Study
• Lessonly Adds Three Key Hires to Grow Leadership Team
• Why Lessonly Integrated with Salesforce
• Lessonly Announces Lessonly on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
• Introducing Lessonly for Salesforce Sales Cloud: Invest in Your Reps and Measure Learning ROI
• Lessonly Will Pump, ? YOU UP ?
• Build Better Lessons, Faster
• Dollar Shave Club Teaches a Valuable Customer Service Lesson
• Lessonly Recognized as One of the Nation's Best Company Cultures by Entrepreneur and CultureIQ
• The Traits that Make for Good Customer Service
• Feedback is the Most Underrated Sales Asset
• Free Certificate of Completion Templates
• Free Performance Review Phrases Cheatsheet
• Speed vs Fidelity
• Growing a Team is Challenging, But it Doesn’t Have to Be Painful
• The One Thing We Must Do to Create a Customer Focused Culture
• Four Reasons Why Remembering Your Customers is Important
• Lessonly Named Top 3 Corporate LMS for Mid-Market
• Lessonly is Named a Top 3 Corporate LMS on G2Crowd
• Monday Lunch Plans? They’re Flexible.
• Higher Profits or More Customers?
• Officially Introducing the Lessonly Llama
• January 2017 Release: Improving Engagement Features
• Lean On Your Top Performers for Sales Enablement Content
• How to Ask Better Questions
• Everyone Can Be a Leader - Just Do the Right Thing
• Create Your Customer Service Mantra
• Build Employee Trust By Starting at the Top
• The Customer Experience is Your Best Marketing
• When Should Your SaaS Startup Invest in Sales Training?
• December 2016 Release: Empowering Feedback in Your Learning Program
• Why Can't Companies Agree Who Defines the Culture?
• 2016-2017 Learning Trends Report
• There's Very Little Loyalty When You Compete on Price
• Lessonly’s 2016-2017 Learning Trends Report
• 500,000 Learners and Counting...
• November 2016 Release: New Lesson Builder, Slack Integration, and More
• Five Ways to Create Customer Loyalty
• We Want to Know: Hoosier Learning Software?
• Introducing Lessonly University
• I Know HTML: How To Make Lessons
• Tyrannosaurus, Indominus, Mosasaurus, Oh My!
• Get Started Today with The Training Plan Playbook
• Write Your Company's Bestselling Customer Service Book
• A Welcome Lesson to the Night’s Watch
• Science of Learning: Forget Me Not
• Don’t Manage Performance, Motivate It
• The Definitive Guide to Democratized Learning
• Lessonly’s Definitive Guide to Democratized Learning
• How WD-40 Used Learning to Spark Growth
• Six Types of Loyal Customers
• Don’t Treat Employees Like Cogs in the Machine
• Adapting Existing Training Materials for Online Learning
• Steps to Better Engage Your Remote Learners
• In Employee Learning, Adult Learning Styles Matter
• Don't Create Clutter, Create Trust
• October Product Update: New Lesson Activity Permissions, Updated Free Response Page, and Better File Uploader
• Should you Hire Reps on Mindset or Experience?
• How Google Uses Peer Learning
• "Wow" is in the Details
• How to Make Online Learning Fun but not a Joke
• Improving Learning Automation with Feedback Loops
• The Secret to Asking Questions Correctly
• 5 Principles of Effective Feedback
• Keeping Morale High When Turnover is High
• How Much is Your Reputation Worth?
• 4 Overlooked Steps in Planning Employee Training
• Employee Training Focused on Strengths Produces Results
• Loyal Customers Give Second Chances
• Lessonly’s You Art Awesome Cards
• Brainstorming Dreamforce Trade Show Booth Ideas
• How to Humanize Your Automated Learning
• Why Must I Repeat Myself Again and Again?
• Anatomy of a Great Job Description
• A Guide for Integrating Online and Offline Training
• What We Learned From Our First Hackathon
• The Fundamental Disconnect Between Employees and Their Trainers
• Keeping Customers H-A-P-P-Y During Rapid Growth
• 4 Tips for Ensuring Your Customers are Treated Better
• Fostering a Learning Culture in Hard Times
• Announcing Contextual Learning with our Salesforce Integration
• How to Make Your Customer Feel Special
• Sign in to Lessonly with your Google account
• Training to Deal with Negativity in Customer Support
• Guarantee Your Products and Service to Create Customer Confidence
• Customer Experience Leaders Discuss Often Overlooked Areas
• Lessonly Announces its 2026 Intern
• Increasing the Reach of SMART Goals
• Why Companies Don’t Prioritize Training
• The Rising Tide Lifts All Boats: A Customer Service Story
• 9 Phrases to Improve Every Support Interaction
• Manage People and Learning with Namely + Lessonly
• Why Off-the-Shelf Content Fails in Training
• The Intangible Benefits to Your ROI
• Customers Are People, Not Numbers
• Lessons Learned from Managing a Customer Support Team
• The Power of the Customer Service Survey
• User-Generated Content Resonates with Employees
• Introducing New Content and People Pages
• Great Customer Service is More Than Just Saying Yes to Every Request
• Corey Kime Recognized as One of Indy's Top Tech Builders
• Question Validation, Custom Favicons, and Better User Import
• Customer Service Metrics You Should be Tracking
• How Automated Workflows Make Call Centers More Efficient
• How Support Teams Can Integrate Better with Sales and Marketing
• Dynamic Training Integrates More Data and More People
• How Employee Misunderstandings Can Cost You
• Scott Dorsey Joins Board of Directors
• What Does Good Customer Service Mean?
• Customers Value Excellent Customer Service
• What is Indigenous Content?
• Lessons, Redesigned and Redefined
• Company Settings Page Improvements
• What Defines A Modern Learning Experience?
• Hiring Great Customer Support Reps
• Why Companies Should Train Their People
• 7 Current Customer Service Trends
• Tone and Context Drive Customer Satisfaction
• Improved Lesson and Gradebook Reports
• Science of Learning: Repeated Retrieval Yields Retention
• Science of Learning: Storage Wars
• Science of Learning: Decoding the Encoding Process
• Are Google Docs Good for Training?
• Science of Learning: Attention, Please
• How Do We Actually Learn Things?
• How to Avoid Destructive Criticism
• Bulk Assignments Made Easy
• Empower Customer Support to Increase Satisfaction
• Add Easy Video Capture with ilos
• Leaders Agree on the Importance of Training
• Utilizing Your Lesson Performance Pages
• New Direct Video Upload Feature
• Introducing Quick Edit for Easier Lesson Updates
• Can You Really Learn from PowerPoint?
• Culture Powers Successful Startups
• Transition to Online Training with Tangible Results
• Why Mobile is the Future of Learning Software
• The Cost of Creating eLearning
• Archive Important Information within Lessonly
• Typography and Lessonly
• Innovation in Indy
• Conducting a Learning Management System Comparison for Your Separate Factory Sites
• What Makes Funny Customer Service Quotes Actually Useful
• What the History of Learning Management Systems Tells Us About the Future
• Lessonly Raises $5 Million to Fuel Growth of Its Employee Learning Automation Software
• A Note from our CEO, Max, on Lessonly’s Mission, Vision, and $5 Million Raise
• Science of Learning: Storage
• Building a Training Plan Template into Your Startup Culture
• Bobby Knight’s Ideal Corporate Compliance Training Platform
• Science of Learning: Retrieval
• Science of Learning: Encoding
• Science of Learning: Attention
• Anatomy of a Learner’s Assignment Dashboard
• Integrate Online Sales Training to Keep Retail Customers Coming Back
• Introducing the Learning Library
• Keep Distributors and Representatives in Concert With Web Training Software
• Start Customer Service Reps Off Right With Employee Onboarding Software
• Science of Learning
• Lessonly’s New Employee Training Plan for the Next President
• Training Methods for Remote Team Members
• Best Online Training Software for Small Businesses
• Comparing Learning Management System Vendors Like Airlines
• Gamification in Learning Software is the Means, not the End
• Keep Your Real Estate Agents Consistent with an Employee Training Manual Template
• Prepare Engaging, not Discouraging, Performance Review Phrases
• How Churches Can Benefit from a Training Plan Template
• Where Corporate Training Software Fails
• Aim for the Cloud With Web-Based Training Software
• Welcome Your Childcare Workers to the Team with an Employee Onboarding Template
• Lessonly API Update
• Sales Training Software for Flash Sales
• Popular Learning Management Systems Save Time
• Where to Start With Sales Enablement Software
• How to Improve Your Employee Onboarding Software
• Lesson Descriptions Are Here
• What to Look for in an Online Sales Training Software
• The Simplest SaaS New Employee Onboarding Checklist
• Content-Focused Sales Enablement Best Practices
• How to Develop an Onboarding Process for Your SaaS Sales Team
• Web Training Software for Greek Life
• Learning Management System Comparison: What You Need to Know
• Tracking with Training Tracking Software
• It's Time to Rethink Your Corporate Training Software
• Getting the Most Out of Your Virtual Training Software
• Learning Automation Made Easy With Scheduled Assignments
• When Should You Upgrade Your Staff Training Software?
• Knowing the Difference Between Onboarding and Ongoing Training
• Overhauling Our Overview Pages
• Preparing to Switch Your Team to Training Management Software
• Improve Your Onboarding Practices to Hire Better Employees
• New Year, New LMS
• Straight from the Source, Online Training Software Reviews
• Keep up with the Times Through Healthcare Training Software
• Adapting Your Training to an Employee Training Plan
• An Employee Training Manual’s Impact on Culture
• Life without an LMS Platform
• Lessons to Leave You Merry and Bright
• Performance Evaluations As Told By Puppies
• Follow Yoda Toward The Light Using a Performance Improvement Plan
• Where to Put Your Customer Service Quotes
• Are You Using or Considering the Best Learning Management System?
• Getting Excited for a Corporate LMS
• The First Fund
• Elearning as the New Norm in Employee Training
• The Most Effective Training Plan Template
• What is the Learning Management System Definition?
• Preparing for The Storm with Cyber Monday Skills
• Quotes about Customer Service to Share with the Team
• Learning Management System Features You Can’t Live Without
• Help us change the face of men's health #movember
• Peer Reviews without Peer Pressure
• Why Companies Shift to Online Training Software
• Architecture of the ADDIE Model
• How Your Employees Hit The Big Shot
• New Feature: Provide Feedback to Graded Free-Response Questions
• Online LMS vs Self-Hosted Learning Management Systems
• Announcing the Everyone Smart Group
• Changing the Learning Management System Definition
• Happy Customer Service Week 2015!
• Help with Performance Reviews
• Questions for Your LMS Comparison
• 4 Words to Use in Every Performance Appraisal
• Gradebook: New Design, Filter by Date, Faster
• How to Keep Excellent Customer Service Examples Coming
• Effective Employee Performance Evaluation Phrases
• Kick Onboarding Off with a Welcome Letter to New Employees
• Why We Don’t Support Audio
• Keeping Joy Around in Performance Reviews
• What is Training and Development?
• Reviewing Your New Hire Checklist Template
• Fastpass Your New Hire to the Front with An Employee Onboarding Checklist
• Have Your Employees Review Their Own Training Plan Template
• Retain Your Team With an Employee Development Plan Template
• Healthcare Performance Improvement Plan
• How a Letter Prepared Me for Sample Performance Review Phrases
• Email Action Links
• Breaking Up With Your Old Learning Management System Software
• FREE Learning Quotes
• Traditional LMS vs. Modern Learning Management Systems
• 7 Ways to Improve Distributing Your Employee Training Plan
• Customer Service Quote Library
• Computer-Based Training Software for Sales
• Great Products Are Greater with Great Customer Service
• Wagepoint Twitter Chat Recap
• From “Dealing With” to “Resolving,” A Shift in Customer Service
• Spice Up Your Training Schedule Template
• New Feature: Per-Lesson Passing Scores
• Sample Self Evaluation for Performance Review Phrases
• The Value of a Learner’s Laugh
• Bulk Assignments
• Increase Morale with Certificate of Completion
• How Elearning Could’ve Roped Me in
• Free Customer Service Tips
• Following Through with Your Employee Training Manual Template
• Evaluating a Learning Management System Vendor
• 4 Options for Adding Users in Lessonly
• Updated API
• Customer Service Interview Questions
• Gradable Free Response
• Survey Questions
• 7 Steps To Gain A Competitive Edge With Awesome Customer Service
• 5 Questions Onboarding Should Answer To Accelerate Employee Engagement
• Building a Customer Loyalty Definition
• Sales Enablement Defined
• Updating Your Learning Management System Software
• Integrating Documents into Lessons
• Bridging the Remote Gap—Even When You Have an Office
• PDF Exports
• From New Employee Onboarding to Employee Onboarded
• Introduce the New Guy with a New Employee Announcement Email
• LMS vs CMS vs LCMS...What’s the Difference?
• If Your Sales Reps Don't Care, They Don't Sell
• Call Center Training Spending
• Reduce, Reuse, and Recycle Training
• Next Generation Compliance Training Software
• 3 Things that WON’T Enable Sales
• Question Upgrades: Required Responses + Multiple Select
• Save Yourself; Use OneLogin
• 3 Ways to Use Training Automation for More Efficient Onboarding
• Taylor Swift’s Performance Improvement Plan
• Onboarding Starts with Recruiting
• The LMS Rex: The Hindrance of Learning
• Happy Flag Day! The Evolution of the American Flag
• A Startup Sales Manifesto
• 3 App Improvements: Then and Now
• 3 Things Star Wars Taught Me About Customer Service
• How an LMS Vendor Transforms Company Culture
• Leave a Lasting Impression with Onboarding
• The Union of Marketing and Sales Enablement
• Help Yourself to Great Customer Service
• Sales Performance Improvement Plan from Tommy Boy
• The Importance of a Customer Service Policy
• Look for Potential in Employee Development
• Introducing our API
• Top 8 Reasons eRetail is Failing
• Get Onboard with Empathy
• 3 Benefits of Hiring Remote Employees
• Managing Knowledge with a Learning Content Management System
• 5 Tips to Ease and Reduce Employee Onboarding Time
• Cross-Train to Build a Flat Culture
• Customer Service Will Never Be Replaced
• Keep Pace With an Employee Training Schedule Template
• Improve Your Transitions with Instructional Design
• 'X' Marks the Spot on Poor eCommerce Sites
• Automate Training with Triggers
• Cite Images with Ease
• Train Up and Down and Move it All Around; Cross Training Works
• 3 Tests to Find Out if Your Onboarding is a Bore
• Use The Carrot, not the Stick for Sales Enablement
• Lessonly is awarded Tech Startup of the Year at Mira 2015
• Millennial Customer Service On Fleek
• The Importance of Online Training Software Reviews
• Starting a New Hire Checklist
• Have a Peer-to-Peer Office Talent Show
• The Colors! Announcing Enhanced Branding
• Erase the Facade and Save Time Recruiting
• 3 Ways Retraining Can Lead to Retaining Healthcare Employees
• Lesson Performance
• Let Your Employees Onboard Themselves
• You’re Never Too Advanced to Retrain Fundamentals
• Declining Customer Service or Rising Standards?
• Be Generous with Your Knowledge; Improve Your Team
• Happy Tax Day! 10 Ways to Spend Your Refund
• 3 Ways to Keep Remote Employees Involved in Your Business
• Does Your Onboarding Make Employees Want to Jump Overboard?
• The Importance of Selling to Yourself Before Selling to a Customer
• Lessonly on Mobile
• Customer Service Final Four
• Evaluating the Best Online Training Software
• The Benefits of Using an Onboarding Checklist Template
• The Quest for the Perfect Onboarding Checklist
• Join us at Lemonade Day 2015
• Upgrade Your Outdated LMS; Stop Breaking Your Achy-Breaky Heart
• Mobile Matriculation: 4 Reasons to Train Your Employees On-The-Go
• Single Sign-on (SSO)
• Bring Spring Training to the Office
• Present the Big Picture During Onboarding
• Improve Your Culture with Peer-to-Peer Training
• Bad Customer Service Isn't Cheap
• 3 Ways to Train Your Clients Better
• How to Better Your Performance Review
• Benefits of eCommerce, Even for Big Business
• Organize Lessons and Courses with Tags
• Basic Performance Review Phrases Examples
• Slow Down Your Onboarding; Accelerate Your Success
• Don't Shrink Customer Service as Your Business Grows
• Employee Development is a Must-Have, And Here's Why
• Online Shopping Skeptics: 3 Ways to Protect Yourself
• 3 Tips for Choosing the Right Remote Employee
• Getting Started with an Online Training Development Software
• What #TheDress Taught Us About Sales
• Trust Us, You Need an Employee Training Plan Template
• 3 Tips for Executive Onboarding
• Treat Yo Self: Growing as a Trainer is Easier Than You Think
• How to Evaluate Customer Service Representatives
• How to Turn Topical Industry Material into Training Material
• Instructional Design: Adapting Your Lesson to Different Learning Styles
• Example of Great Customer Service to Keep Your Employees Smiling
• How to Get Feedback on Your Training Plan Template
• 3 Ways To Use Courses In Lessonly
• Why Customer Service for e-Retail is More Important Than Ever
• Employee Training Shouldn't Stop After Onboarding
• Happy Valentine's Day
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• Courses 2.0
• Sales Tools Of The Industry's Best
• How to Write the Best Customer Service Script
• Why the Army Uses the ADDIE Process
• The Evolution of Talent Management
• Aligning Company Values with New Recruits: Tips and Considerations
• eLearning in Healthcare: A Changing Landscape
• Making Sure Your New Employees Excel Right Away
• 10 TED Talks You Should Use for Employee Training
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• How to improve sales performance with employee training
• Consistent Customer Service 101
• The Embed Button
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• Onboarding in Bulk > One by One
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• Why Should You Use Performance Review Phrases
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• The Importance of a New Hire Checklist
• Retail Sales Training Tips
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• Low Priority - The Number One Mistake in Training
• Self-Performance Review Phrases Examples
• Bridging the 1099 Training Gap
• Make Your Training More Engaging with Screencasts
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• Announcing Lessonly Roles
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• Happy Thanksgiving! + 3 Quick Facts for a Fun Turkey Day [infographic]
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• How to Start Using a Training Plan Template
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• Hack of the Day: Embed Wikipedia Articles into your Lessons
• 3 B2B Sales Enablement Best Practices
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• Customer Satisfaction Definition Through the Lifecycle
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• Three Basics of How to Train Employees in Retail
• How to Train Employees: A Mini-Guide for Managers
• Your New Employees Will Appreciate a New Hire Checklist
• What the world would be like if sales enablement didn't exist
• Work with Us
• What’s So Great about Performance Appraisal Phrases Anyway?
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• The Importance of a Training Plan Template
• How to Train Your Employees on Customer Service
• Making Changes for an Executive Onboarding Checklist
• Performance Evaluation Phrases are Everything
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• An Introduction Performance Review Phrases Examples
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• The History Of Employee Onboarding Pt. 1
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• The Importance of Employee Training
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• The Democratization of Training with Anthony Onesto
• Product Release Template
• How to Be a Better (Business) Writer
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• Employee Survey
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• Employee Onboarding Template
• The Training Plan Playbook
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• Summaries of the 5 Best Sales Books
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• Free Learning Software RFP Template
• The Definitive Buyer’s Guide to Training Software
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• A Training Platform for Non-Trainers
• The Top 4 Untrainable Traits of a Great Customer Service Rep
• Motivational Evaluation Phrases with the Three A’s: Appreciate, Acknowledge, & Ask
• Tribal Knowledge: Competitive Intelligence Training
• Creating Training Course Content: Good, Fast, or Cheap?
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• Customer Service Myth: The Customer is Always Right
• Meet Yesware - an email productivity tool
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• It's Time to Train
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• The Number One Key to Customer Service is More Like a Chord
• Staying Genuine with Employee Review Phrases
• How to Make a Connection? Major in Hiring Relational People
• It’s the Little Things: Bigger, Better Type
• The Client Onboarding Ecosystem - What You Need and Where You Need It
• How do You Define Excellent Customer Service?
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• New to Lessonly University: Competitive Analysis Template
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• Untapped Training Resources - Interview Your Senior Employees
• Sharing Lessons Just Got a Little Easier...
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• 5 Best Pieces of Content from the World Cup to use in Training
• Customer Service Training Topics with Kate Nasser
• The Importance of Training Young Employees
• Why is it Important to Train Customer Service Staff? - with Kate Nasser

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