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Blog

• Llama Lunch 4/30 Do Better Remote Work
• Coffee Connections 4/28
• Llama Lunch: Do Better Remote Hiring and Onboarding
• Llama Lunch: Do Better Remote Management 4/22
• Llama Lunch: Do Better Remote Work 4/16
• Llama Lunch 4/15 Do Better Sales
• Coffee Connections: Max 4/14
• Llama Lunch: Do Better Customer Service
• Give Your Remote Work Fears the Boot: How Tecovas Enables Their Remote Customer Experience Team
• How to Boost Business with Employee Training Software
• If Only I Knew Then The 3 Things I Know Now About Online Training Software
• 3 Ways HelloFresh Is Keeping Remote Work Fresh On Their Team
• 5 Lessons We’ve Learned During Remote Work
• Sales Coaching for Remote Teams: 4 Steps Every Manager Should Take
• How KellyConnect’s Fully Remote Team Thrives With Training, Communication, and Mindfulness
• You Can’t Over-Invest In Your People: The Importance of Training for Frontline Teams
• Straight from the Experts: 6 Simple Tips for Training Your Newly Remote Sales Team
• No Office, No Problem: How to Build Connection and Camaraderie While Working Remotely
• If you are sensing something similar, hope this helps
• Speed, Accessibility, and Coachability: How Teams Build Great Enablement Programs with Enterprise Training Software
• How We Pivoted Our Revenue Teams to Fully-Remote Enablement
• How Could a Customer Service Team Benefit From Sales Training Software?
• 3 Answers to 1 Question: What Makes Employee Training Software User-Friendly?
• Three stress factors and how they help me
• Llama Lunch: Do Better Customer Service, West 4/9
• Llama Lunch: Do Better Customer Service, East 4/9
• Llama Lunch: Do Better Remote Work, West 4/8
• Llama Lunch: Do Better Remote Work, East 4/8
• Llama Lunch, Do Better Sales, West
• Llama Lunch: Do Better Sales, East 4/7
• Llama Lunch: Do Better Work, EMEA 4/6
• The Future of Customer Service Is Bright: Why Customer Service Enablement Is Game-Changing
• Enabling Remote Training with Zoom & Lessonly
• How Sales Training Software Simplifies Your Long-Term Training Efforts
• Creating Montage Moments on Your Frontline Team: Why Training Tracking Software Is More Than a Training Record
• Lift up what's working
• How New Employee Onboarding Software Builds Next-Level Confidence in Teams
• Putting Learners First: Adapting Training for Remote Work During the Coronavirus Outbreak
• America's Best Startup Employes
• What is Enterprise Training?
• Top 3 Corporate Learning Challenges and How to Overcome Them
• Two Truths and a Lie: Which of the Following is True of Computer-Based Training Software?
• 5 Elements of a Successful Sales Training Program
• How to Create Your Own Customer Service Training Manual in 5 Steps
• Why Frontline Teams Could Benefit From Making Training Mobile
• Why Every Sales Team Needs Virtual Training Software
• 5 Undeniable Ways to Create Better Online Training Courses
• Learning versus looking perfect
• It’s Feb-NEW-ary at Lessonly: Introducing Lesson Versions, Practice Awaiting Feedback, and More
• 4 Benefits of Sales Training Software
• Everything you Always Wanted to Know About Employee Training Plans but Were Afraid to Ask
• Why We Rebuilt Lessonly.com. Again!
• Giving new life to old gold
• How our Favorite Bachelors, Bakers, and Business Owners Could Use a Learning Management System
• What I Learned About Workplace Training and Onboarding From My Part-Time Jobs
• Could Online Training Software Revolutionize Basketball?
• From a tightrope to a net
• 3 Stories of Frontline Teams Changing the Game with a Learning Content Management System
• 3 Benefits Thoughtful Training Methods Bring to Customer Service Teams
• Learning from the Best: What Athletes and Musicians Teach Us About Workplace Training
• How The Importance of Training Inspires Me to Do Better Work
• Giving Teams Purpose Through Practice With Customer Service Training
• The Hoover Dam and Learning Management Systems
• How My Dad’s Words Highlight the Importance of Training
• 4 Undeniable Benefits of an Employee Training Plan
• What’s New in Lessonly this New Year? Custom Roles, Practice Feedback, and More
• 3 Ways to Leverage Your Learning Management System With Your Customer Support Team
• The Importance of Training for Professional Services Teams
• Workplace Training: A Critical Ingredient for Employee Retention & Engagement
• My Top 10 Tips for Giving Feedback
• You Get What You Pay For: 3 Ways to Choose the Right Online Training Software for Your Team
• 4 Secrets to Building a World-Class B2B Sales Program with Sales Training Software
• Being my own witness
• 10 Topics to Include in Every Customer Service Training Manual
• 5 Reasons to Update Your Customer Service Training Manual in 2020
• The Ultimate Guide to Creating Training Videos
• 3 Ways to Supercharge Your Workplace Training with Lessonly
• If You Didn’t Bring It, You Ain’t Gonna Find It Here: 2 Training Methods to Catapult your Sales Team Today
• From Learner to Llama: My Journey With Our Learning Content Management System
• Why Great Outputs Start With Great Inputs: 3 Things Personal Wellness and Customer Service Training Software Have In Common
• Why I Would've Loved a Learning Content Management System To Teach Me to Drive Stick
• How Employee Onboarding Software Brings Consistency, Time Management, and Engagement to Life
• How to Find the “Right” Learning Management System for You
• 5 Tips for Choosing the Right Online Training Software in 2020
• How Hybrids are Changing the Game: The Difference Between a Learning Content Management System and a Learning Management System
• The Importance of Training Your Team Regularly and Consistently
• Why The Learning Management System Search Is All About Partnership
• Practice Makes Habits: Why Adjusting Your Training Methods Matters
• Video Training Play-By-Play: 4 Examples to Help You Get Started
• Loving phone calls
• Raise Your Hand If You Love Online Training Software: How Creating a Community Has Made Our Product 10x Better
• "Get to" vs. "Have to"— Leveraging Lessonly’s Customer Service Training Software For Exceptional Customer Experiences
• More Than Employee Onboarding Software: 3 Ways Lessonly Extends the Learner Experience
• Six Reasons to Use Video in Your Training
• Training Methods, Training Content, and the Golden Circle
• Yellowship19 Memories and Moments: Teaming Up for Better Work
• The Truth About Gamification (The Good, the Bad, & the Ugly)
• Better Work In Action: How Diversity and Inclusion Drives Success in 2020
• How to Improve Negotiation Skills with Sales Training Courses
• How to Perfect your Demo Skills with Sales Training Courses
• 5 Sales Training Courses for Product and Service Knowledge
• From snowball to iceberg
• 75 Lessons for Every Sales Training Program
• OutboundEngine Improves Sales and Support Performance with More Effective Onboarding
• Getting more agreements
• 6 Reasons Customer Feedback Is So Important
• What Awkward Eye Contact Taught Me About Customer Service Best Practices
• The 3 Corporate Training Walls that Learning Automation Knocks Down
• 3 Reasons Why Every Customer Service Team Needs an LMS Platform
• Who Needs the Flu? How Compliance Training Software Makes Training Enjoyable
• How Our Learning Content Management System Blends the Operational and Relational
• What Being an RA Taught Me About the Difference Between Training and Development
• Our Heroes Win With Lessonly: Learning Management System Comparison Straight from our Customers
• Who Knew the Onboarding Process Could Be Fun?
• Never Settle: How Great Employee Empowerment Changed My Life
• Zapier + Lessonly—Integrated and Ready to Automate Your Training
• An important way to relax
• Introducing On-Demand Practice to Power Rep Improvement
• What Really is Good Customer Service?
• How to Use On-Demand Practice in Lessonly
• “You can be definitive without being abrupt.”
• Bought In or Sold Out? - The Importance of Training
• Couch Buying and Customer Thriving: 5 Customer Service Tips to Revolutionize Day-to-Day Customer Support
• How We Do Better Work with Continuous Training
• Bringing Humility to Your Diversity Training
• Not All Heroes Wear Capes: What A Deli Taught Me About Good Customer Service
• Scary but not dangerous
• Be Human: Why Good Customer Service In Sales Matters
• Yellowship Captain's Log: Thursday Recap
• Yellowship Captain's Log: Wednesday Recap
• Yellowship Captain's Log: Tuesday Recap
• 9 Things to Know Before Yellowship
• Essential Customer Service Skills, Servant Leadership, and Bob Dylan
• How Feedback Criteria Fuels Sales and Support Performance
• Why Workplace Training is a Game Changer
• 3 Training Improvements to Make Today
• Proactive Customer Service: It's Like Washing Your Dishes
• The Essential Customer Service Skills List
• So What is Customer Service Strategy?
• 4 Easy Ways To Improve Your Customer Service Training
• The Benefits of Online Learning for Your Busy Teams
• Own Your Development with Training Authoring Software
• Hear, then help.
• Do Better Work: Improving Performance with QA and Training
• Why Every Team Needs Practice in Their Training Methods
• An Experience Like None Other: Say Hello to 5 Yellowship Attendees
• Online Training Courses: The Truth About Customized Learning Paths vs. Pre-Built Content
• Unlocking Brand Loyalty Using Great Customer Service Examples
• What the Party of the Century Taught Me About Closing Deals and Choosing the Best Online Training Software
• The Three-Step Process for Better Agent Training
• Combat Common Workplace Mental Health Issues with Training and Empathy
• “Do more” feedback
• Don’t Fake It ‘Til You Make It: 3 Employee Onboarding Best Practices For Your Customer Service Team
• Lessonly Collects Distinguished Graphic Design Awards
• Why a Great Knowledge Management System Starts With “Why?”
• A Love Letter to e-Learning Software: 4 Reasons We’re Head Over Heels for Online Training
• If you're trying something new
• Training Talks—Outsourcing Success: A Chat with Thomas Siebert
• Training Talks—The Future of Contact Centers: A Chat with Fred Stacey
• Training Talks—The Impact of Well-Designed Training: A Chat with Katrina Lallo
• 3 Lessons I Learned Building an Onboarding Program with Sales Enablement Software
• The Best Training Software for a Sales Team
• What 37% on a Final Exam Taught Me About Training Tracking Software
• Why Choosing My Apartment Was Weirdly Similar to Choosing the Best Online Training Software
• Today is Better Work Day
• Governor Proclaims Better Work Day, Affirms Lessonly Mission
• Stop Customer Service Contact Center Turnover with Customer Experience Management Software
• Training Talks—3D Customer Service Success: A Chat with Adam Toporek
• 4 Traits Veterans Bring to the Table: How Military Training Is More Than a Digital Training Management System
• 3 Tips to Improve Your 1-on-1s by Leveraging Your Sales Enablement Tools
• 3 Challenges of Onboarding Remote Employees That Online Training Software Solves
• Great Corporate Training Software Can Help Your Fantasy Football Stats. I Promise.
• How Call Center Training is Evolving with Quality Assurance
• Training Talks—The Customer Service Revolution: A Chat with Sheri Kendall-duPont
• 5 Tips For Supercharging Your Engineering Team with Online Training Development Software
• Bad news early
• Lessonly Improves Team Learning with Expanded Better Work Training Method
• Training Talks: How to Identify Customer Service Skills: A Chat with Patrick Hawkins
• The Next Step Toward Better Work
• 4 Perfect Situations for Computer Based Training Software
• 6 Things Employee Training Software Can Do For your Company
• Training Talks—Onboarding vs. Ongoing Training: A Chat with Neal Topf
• How Customer Service Reps Become Leaders with Learning Management System Software
• Training Talks—Emotional Intelligence in Customer Service: A Chat with Justin Robbins
• A series we've been working on
• What My Dress Has In Common With Your Employee Onboarding Software
• What’s Missing From Your Employee Management Software? Training and Practice.
• Training Talks—How to Create a Service Culture: A Chat with Jeff Toister
• 5 Benefits of Computer Based Training Software
• 5 Ways Employee Training Software Can Optimize Onboarding
• The Three Ms of Lessonly’s Training Management System
• Enablement: The Future of Talent
• Onboarding Software: The Secret Ingredient to Welcoming New Hires on a Customer Service Team
• Lessons in Better Work: What You'll Learn from our Yellowship Keynote Speakers
• Andragogy: What it Means and Why All Sales Teams Need an Online Learning Management System Because of It
• Why Growing Customer Service Teams Need a Knowledge Management System to Thrive
• Training Talks—Creating a Coaching Culture: A Chat with Bob Davis and Brad Baumunk
• 4 Ways Training Management Software Sparks Progress and Growth
• Stories of everyday people taking action
• Lessonly Adds Debra Searle to Yellowship’s Keynote Stage
• Training Talks—How Blue Diamond Provides Quality Service: A Chat with Lisa Diehl
• What Sandwich Art Taught Me About Onboarding
• 3 Ways Learning Management Software Helps Customer-Facing Teams Win
• "My plan is to triple our complaints."
• New to Insights: Filtering and Feedback Criteria
• Enterprise Training Software: The Key to Communication for Large Teams
• Build Customer Service Agent Confidence with Training Tracking Software
• The Impact of Training Tracking Software on Satisfaction Rates
• How Training Tracking Software Helps Customer Service Teams
• LendingHome Improves Rep Performance with Powerful Practice and Training
• Training Talks—How to Hire, Train, and Retain Reps: A Chat with Mike Aoki
• Choose processing
• Training Talks—Why Onboarding is Like Fondue: A Chat with Nate Brown
• Lessonly’s Brighter Indianapolis Fund Announces Four New Grant Recipients
• Relating learning to our own experiences
• Glucose
• Zendesk Powers Rep Success with Engaging Learning and Interactive Practice
• Transform customer service training with our Better Work Guide
• Now Launching — 30 Brilliant Breakouts at Yellowship
• Lessonly Selected by Zendesk as Premier Customer Service Training Partner
• One of the most important lessons I've learned at Lessonly
• How to feel better
• Five levels of commitment
• New to Insights: Section Analytics
• Poe's Heroic Dilemma
• Not once, not twice, but twenty times
• Tell me about a time when this went well
• Onward and Upward: 5 Reasons to Attend Yellowship 19
• Ask clarifying questions
• Introducing Events, Media Recording, and more…
• How Enterprise Training Software Makes Training Simple
• In new book, Lessonly's Max Yoder urges bosses, employees to 'be vulnerable'
• How to Innovate with Online Training Development Software
• 3 Reasons Why Every Team Needs Online Training Development Software
• The Future of Learning: 3 Ways to Effectively Use Virtual Training Software
• 5 Benefits of Virtual Training Software
• Today is an exciting day for me
• RE: Creating a Personal Development Checklist
• What do you base that on?
• The Heart of Lessonly: How we Do Better Work
• Better Work is Compassionate Communication [Podcast]
• Creating a Personal Development Checklist
• Introducing Audio Practice
• Start by measuring how often you do it
• The two-minute rule
• 9 Can’t-Miss Customer Service Conferences in 2019
• The benefits of a square squad
• Lessonly Targets Scalable Learning for Large Organizations with 'Lessonly for Enterprise'
• Introducing New Additions to Lessonly for Enterprise
• 8 Can't Miss Leadership Conferences
• How to Leverage Online Training Courses for Better Work
• Mediafly Partners with Lessonly, Announces Mediafly Readiness to Boost Training Solutions
• Answers: “What makes a good mentor?”
• What makes a good mentor?
• Social Learning—Scaling a Blended Learning Management Software
• Instructor-Led Training—Maximizing a Blended Learning Management Software
• Online Learning—The Heartbeat of a Blended Learning Management Software
• How Contextual, Real-time Learning Makes Your Learning Management System Better
• Good Course Content is the Lifeblood of a Good Learning Management System
• How Important Is User Interface in Your Learning Management System Software?
• The Benefits of Training Tracking Software: 5 User-Friendly Features to Look For
• The Benefits of Training Tracking Software: Powerful Corporate Training at Scale
• The Benefits of Training Tracking Software: Easier Decision Making with Real-Time Insights
• Victory Starts Here: What I Learned from the Army’s Digital Training Management System
• Why you Need an Enterprise Training Management Software
• Keep it Real-time: A Critical but Overlooked Aspect of a Training Management Software
• Why a Web-Based Training Management Software is Indispensable
• Employee Onboarding Software: 15 Employee Engagement Stats
• How to Cut the Onboarding Process for Your SDR Team in Half
• Building a Company Culture: Why Onboarding Software Matters
• My Onboarding Experience: Why Onboarding Software Matters
• Don’t Waste Your First Impressions: Why Onboarding Software Matters
• This is What Learning Solutions Look Like for Modern eLearning Software
• Please, Don't Make Powerpoints for eLearning Software
• 3 Ways Your Online Courses and eLearning Software Can be More Interactive
• The Top 5 Key Features of Great Sales Enablement Tools
• Two Questions to Determine if Sales Enablement Tools Are Increasing Productivity
• 5 Things You Can Do in 2019 to Better Educate your Sales Team
• Online or Offline?: Optimizing Instructor-Led Training with a Training Management System
• Best Served Blended: Balancing Blended Learning with a Training Management System
• We Need Training: Building a Training Program with a Training Management System
• 5 Free Customer Service Training Materials
• The Top 5 Customer Service Skills to Invest in Today
• How to Go From Good Customer Service to Great Customer Service
• How to Improve Problem-Solving Skills with Customer Service Training
• Three Features of a Great Knowledge Management System: Search Functionality
• Three Features of a Great Knowledge Management System: Ease of Shareability
• Three Features of a Great Knowledge Management System: Create Custom Content
• Maximize your LMS Platform with Improved User Interface
• Maximize your LMS Platform through Blended Learning
• Maximize your LMS Platform with Detailed Learning Objectives
• How to Develop Product Knowledge with Call Center Training
• How to Elevate Customer Satisfaction with Call Center Training
• How to Emphasize Soft Skills in Call Center Training
• The only icebreaker you'll ever need
• Elevate the positives or eliminate the negatives?
• Two clarifying questions that make my heart sing
• Culture Matters: Lessonly
• Reflections from Relate
• Lessonly’s Brighter Indianapolis Fund Celebrates Giving Tuesday with New Grant Opportunities
• 3 Signs it's Time to Refresh your Employee Training Plan
• Viva Customer Service! 3 Takeaways from ICMI's CC Demo
• Lessonly and Zendesk Partner to Create Better Customer Experiences through Practice
• Introducing Zendesk Practice: Realistic Training for Customer Service Teams
• River Hours
• A Perfect Pair: How Lessonly and Zendesk Lead to Extraordinary Service
• Following up about meetings
• Give your Learners Gatorade
• Yellowship 19: The Better Work Conference
• No-Meeting Day
• Drive Performance with Better Customer Service Training
• 5 Ways to Build a Healthy Customer Service Team
• Improving Turnout at the Polls
• Customer Service Training: Why Practice is Essential
• 3 Ideas to Enable Customer Service Teams
• What You Do and What You Celebrate
• Maximize Learning with Customer Service Training
• Enabling Customer Service Success in an Omnichannel World
• Want to help? Be more specific.
• Customer Service Training: Building the Best Content
• Lessonly Executives Named Customer Experience ‘Movers and Shakers’
• Building a Healthy Customer Service Team [Webinar]
• Good Vibes Are Just The Start
• How to Plan Customer Service Training
• Reclaiming Progress at a Dead End
• Customer Service Training: How Teams Assess their Efforts
• Introducing Scaled Practice & Coaching
• The Monkey-Ladder Experiment
• ICMI Announces the Honorees for the Inaugural ICMI Customer Experience Movers & Shakers List
• Antifragile Relationships
• Why Companies Should Focus on Sales Manager Development
• Shaping workforce success: Software exec shares ideas with young professionals
• How 5 Lessonly Customers Do Better Work
• 3 Must-Have Call Center Training Software Features
• 7 Ways to Improve Relationships with Call Center Training Software
• How to Build Soft Skills with Call Center Training Software
• Our Entrepreneur360 List: Celebrating the Best Entrepreneurial Companies in America
• Introducing New Integrations: Streamline Training for Bottom-Line Impact
• Top 3 Training and Content Power Combos
• Lessonly Updates User Experience for More Powerfully Simple Training
• Introducing a New Learner Experience: Easy. Powerful. Customizable.
• 3 Best Practices for Better Call Center Management
• 40 Customer Service Tips from Today's Leaders
• 3 Ways to Build an Insanely Loyal Customer Base
• 40 Tips for the Modern Sales Leader
• How We Show Up
• Lessonly Launches Insights to Improve How Businesses Measure Training
• Introducing Insights: See Training Differently
• How to Engage and Retain Star Sales Reps
• The Difference Between “Can I…” and “Must I…”
• Yellowship Captain's Log: Max Yoder and Better Work
• It Doesn’t Have to be a Grand Gesture
• 5 Insights for Scalable Customer Service
• How to Revamp Customer Service Training
• Instilling a Culture of Sales Performance
• Do Better Work: Empower Performance
• Do Better Work: How to Practice Skills for Better Performance
• How Lessonly & Zendesk Prepare Reps for an Omnichannel World
• Practice Is About More Than Perfect
• Lessonly Targets Better Work with New Practice Features
• Introducing Practice: Power Game-Changing Performance
• Do Better Work: Maximizing Learning Impact
• Do Better Work: Build an Effective Training Program
• Do Better Work: 3 Steps to Plan your Training Program
• Do Better Work: How to Assess your Training Program
• How HelloFresh Scales Sales Success
• 3 Tips for Long-Term Customer Service Success
• 5 Reasons to Get Your Better Work Score
• Science as a Service: How to Transform Learning
• Yellowship Captain's Log: Thursday Recap
• Yellowship Captain's Log: Wednesday Recap
• 10 Things to Know Before Yellowship
• Introducing the Better Work Assessment
• How AI Will Impact Training
• Three Universal Human Needs
• How we Make Remote Work Work
• Why Lessonly is launching ‘Yellowship’ tech conference in Indianapolis
• Lessons in Leadership from trueU
• Integrating Employee Training Software into your Business
• It's Easier than Being Critical and it Can Be Just as Effective
• 4 Ways to Empower Customer Service Reps
• Revolutionizing the Workforce
• 3 Insights from CCW's Performance and Metrics Study
• "But Please Don't Mix the Two"
• 4 Lessons from Yellowship's Keynote Speakers
• Where Does Conflict Come From?
• Why your Employee Training Plan Needs to Prioritize Relational Skills
• How U.S. Cellular Drives Efficiency at Scale
• How World-Class Organizations Approach Employee Enablement
• Bringing Hope to the Uinta Basin
• How Ibotta Delivers Superior Customer Service with Lessonly
• Lead, Learn, and Scale: Breakout Tracks at Yellowship
• Making Difficult Conversations Less Difficult
• Disruption Incoming: Six Industry-Changing Sales Trends
• Brace for Impact: How Customer Service Teams Should Prepare for the Future
• Designing a Training Program for Millennials
• Lessonly Adds Dr. Jill Bolte Taylor, One of the Most Popular TED Speakers of All Time, to Yellowship Agenda
• How Feedback Delivers Happy Customers
• Using KPIs to Measure Customer Service Training and Rep Performance
• The Yellowship Attendees' Guide to Indy
• I'm Tired, You're Lazy
• The Next Generation of Contact Centers [Infographic]
• How to Build a Self-Sufficient Customer Service Team
• On Fighting Fairly
• How Adults Learn: 5 Tips To Engage your Customer Service Reps
• Insights for the Best Sales Teams in the Galaxy
• Insights for the Best Customer Service Teams in the Galaxy
• Very few Super Bowl Winners Speak Like This
• Why “Yellowship”?
• Behind the Scenes: How We Practice For Better Performance
• 9 Qualities of Sales Rep Stars
• The Future of Sales is Uncharted Territory
• The Future of Customer Service is Out of This World
• Two Simple Features that Help me Stay Sane
• 8 Traits of Star Customer Service Reps
• Want Amazing Customer Service Reps? Master Soft Skills Training.
• How your Newest Reps Will Be Your Best Reps—In Just Two Weeks
• What Matters is Blooming
• When Search Comes up Short: How Customer Service Teams Win
• Lessonly Helps High-Growth, AI Marketing Leader Emarsys Deliver Superior Training
• Behind the Scenes: How We Do Continuous Training
• Is your Family Frantic?
• What Makes a Great Lesson?
• A More Perfect Union
• Behind the Scenes: How We Do Sales Enablement
• A Failure, Until He Wasn't
• The 4 Ways Yellowship Will Transform Teams
• The 2018 State of Retail Employee Training [Infographic]
• Behind the Scenes: How We Do Employee Onboarding
• How Trunk Club Powers Retail Staff Training with Lessonly
• How Big Brands Focus on Retail Customer Service Training
• Lessonly's Top 7 Online Courses of 2017
• 4 Frameworks To Reinspire Sales Performance
• How to Leverage your Software
• 5 Ways to Create an Engaging Call Center Onboarding Program
• Lessonly Doubles Down on Product Innovation with New Board Member
• Lessonly Doubles Down on Product Innovation with New Board Member
• 5 Methods to Discover Training Topics for Employees
• Doubling Down on Indiana—102 New Jobs
• Lessonly Plans More Growth in Indianapolis After East Coast Capital Infusion
• Lessonly Announces More Growth
• Sales Conferences 2018: Can’t-Miss Events for Sales Leaders
• Call Center Conferences 2018: Must-Attend Events for Support Leaders
• The Sales Management Funnel: How to Manage A Sales Team Effectively
• 5 Tips for Amazing Sales Onboarding
• How Premiere Response Uses Learning Paths
• The Best Key Performance Indicators for Sales Managers to Measure in 2018
• 10 Call Center Performance Indicators To Track in 2019
• 4 Training Needs for Sales Managers
• How to Define Sales Enablement? Look to Netflix.
• Robots or Reps: What Makes a Great Customer Experience
• 5 Reasons to Revamp your Employee Training Plan for 2018
• Introducing Video Response: Practice and Coach Essential Job Skills
• One Million Stories...And Counting
• Lessonly Continues Hiring Spree and Celebrates Largest Sales Week
• Lessonly Raises $8 Million Series B to Reimagine Training for Over 1 Million Learners
• Yoder: VC Firms ‘Hunger’ to Invest in Indiana
• Software firm Lessonly raises $8M in latest funding round
• Lessonly raises $8 million in Series B led by Open View
• Lessonly Aims to Reimaging Training At Work With $8M Raise
• Doing Better Work, Together
• Lessonly Raises $8 Million Series B to Reimagine Training for Over 1 Million Learners
• 3 Ways to Overcome Customer Support Training Challenges
• How to Improve Quality in Call Centers? Start by Optimizing Idle Time
• Sales Enablement Software: The Best Options for your Sales Stack
• The Next Big Things for the Fortune 500?
• Introducing Learning Paths: A Better Way to Manage the Employee Journey
• How to Improve Agent Productivity with Inbound Call Center Software
• Want to be a Great Sales Coach? Here's a Sales Enablement Playbook
• The Importance of Training: It's More than Information Transfer, it's About People
• Rethinking the Call Center: 5 Characteristics of an Effective Training Program
• Free Customer Service Training Manual Template
• The Future of Sales Training is Curiosity
• Sales Training is like Storytelling
• Free New Employee Announcement Templates
• Why Practice Matters in Training
• Rethinking the Call Center: Customer-First Training
• 4 Steps to Manage Sales Productivity During the Holiday Season
• Better Sales Operations Starts with Better Sales Culture
• In Pursuit of Truly Great
• Rethinking the Call Center: 6 Essential Training Tips
• Free Employee Handbook Template
• The Next Big Things for the Fortune 500? Productivity, Training, and Change
• Managing the Millennial Sales Team
• Want Better Customer Service Training? Ask John Mayer.
• When All You've Ever Known Is All You've Ever Known
• Want your Sales Metrics to Improve? Focus on Enablement.
• The Key to Better Call Center Efficiency Metrics? Great Training.
• 5 Ideas to Drive Continuous Rapid Improvement on your Sales Team
• 6 Steps for Designing a Training Program for Employees
• 3 Keys to Winning as a High-Growth Sales Org
• 3 Secrets for Confident Customer Support Reps
• 4 Ways to be a Great Sales Coach
• 5 Potential Pitfalls for a Sales Leader
• 5 Ways That Customer Support Teams Improved in 2017
• 5 Lessons from a Career in Sales
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• 7 Articles Every Support Leader Should Read This Month
• Democratize the Experience, Don’t Teach from the Top-Down
• 7 Articles Every Sales Leader Should Read This Month
• 6 Topics That Every New Sales Rep Should Learn
• To Cooperate, or Collaborate: That is the Question
• Prepping for the Holiday Rush: Customer Support Never Sleeps
• Use Multiple Content Formats, Not Just One
• Lessonly, Zuckerburg, and Things that Matter
• Lessonly Brings Tech Conferences Back to Indianapolis
• Announcing Yellowship
• Personalize Learning with Smart Groups
• A Growth Manifesto from Lessonly COO Conner Burt
• Prepping for the Holiday Rush: Improve Time-to-Productivity and Reduce Costs
• Want to Transform your Sales Team? Go Agile.
• Lessonly CEO Max Yoder on the SaaStr Podcast: How to Scale a Sales Org the Right Way
• Let Employees Learn on Their Terms, Not Yours
• Free Customer Service Policy Examples
• Fostering Cognitive Diversity on your Support Team
• The Official Saastr Podcast dubs Lessonly “one of the fastest growing startups not in Silicon Valley.”
• Incentives are Key to Engaging Employee Training
• Prepping for the Holiday Rush: Measure KPIs that Matter
• How to Enjoy What You Do and Why I Love Working For Lessonly
• Lessonly's State of the Union
• Make Learning Unique, Not Generic
• Lessonly Announces New Features to Help Teams Do Better Work
• Access to Knowledge Unlocks Better Team Performance
• Navigating Between Training Costs and Great Customer Experience
• Google Glass 2.0 is About Learning Smarter
• Learning Your Team: Identifying Learning Styles for Better Training
• World-Class Training: Powered by Lessonly
• Employee Development Plan Template
• Make Learning for Learners, Not for Compliance
• The New Lessonly for Chrome: Unrivaled Access to Learning
• Half Of People Who Encounter Artificial Intelligence Don't Even Realize It
• Train Your Customer Support Team on These Metrics
• Lessonly Celebrates 5 Years with Record-Breaking Quarter and Team Expansion
• Prepping for the Holiday Rush: Building Support Training Content
• What Has Changed in Customer Service?
• Use a Learning Format, Don’t Use PowerPoint
• The Future of HR? Focus on Engagement & Learning
• The Force Within
• Excessive Stress is Destroying Your Company Culture
• Lessonly Launches Services Group to Help Scale Learning and Training Programs
• Introducing Lessonly Services, Accelerator of Modern Team Learning
• "Fine" is the F-Bomb of Customer Service
• Integrate Training, Don’t Separate
• Free Onboarding Process Flowchart
• Maybe the Best Customer Service Line Ever
• Growing Teams Drive Productivity with Data
• The Best Available Room
• Focus on Why, Not How
• How the Phone is Answered is an Important First Impression
• 70/20/10 is the New 80/20
• Learning Software? Lessonly is More than That.
• Holiday Rush Prep Starts Here
• Peak Season Planning Secrets: Breaking Down Barriers to Maximum Productivity
• The Best Sales Teams are Well Trained—and Transparent
• Learning ROI? It's Real.
• The Best Perk? Forget the Ping Pong Table, Employees Want Flexibility
• Customer Support Training Calendar
• It's a Little Thing, but it Makes a Big Difference
• Culture Plays a Critical Role in Preventing Turnover
• Two Tips for Scaling Sales from 100 to 1,000
• Easy Access? It's Essential.
• 10 Ways to Improve Customer Conversations
• Coffee, Tea or Laptop?
• Peak Season Planning Secrets: Ramp Faster & Measure Meaningfully
• Improve Team Learning—Again and Again—with Kaizen
• Your Team’s Best Tool? Tips and Tactics from Top Reps.
• Learning at the Speed of Business
• Lose the Customer's Confidence and You Lose the Customer
• Proper Prior Planning Prevents a Painful Peak Season
• The Art of Effective Sales Training
• Learners First. Always.
• Without Focused Onboarding, Time-to-Productivity Suffers
• Don't Put the Onus on the Customer
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• 5 Things You Should Know About Lessonly
• 5 Things You Should Know About Lessonly
• The Top Performing Support Teams? They’re Well Trained.
• Learners Have Been and Will be at the Heart of Digital Learning
• Social Customer Care Cannot Be Ignored
• You Can Never Train Too Much in Sales
• Training Your Salespeople to Act More Like Therapists than Doctors
• Four Customer Service Lessons from a Stevie Award Winner
• 5 Ways Modern Learning Can Help the American Workplace
• More Memorable Training? Tell a Tale.
• Syncing Up Sales Teams with the Digital Transformation
• Lessonly Crushes Quarter and Posts Largest Single Sales Day in History
• Improving Customer Support Starts with Honest Assessment
• Customer Buying Habits are Changing. Are You Keeping Up?
• Collaboration is Equal Parts Software and Planning
• Access vs Mastery
• Employee Recognition is an Easy Win for Company Culture
• Who Owns Customer Service?
• 9 Stats that Reveal the Future of the Workplace
• Realizing Learning ROI Begins with Treating Learners Well
• Power to the People: Tapping the Potential of Crowdsourced Content
• Learning Starts with a Solid Foundation
• How to Create a Lesson Without Overthinking It
• How Are You Helping Your Customers Self-Confirm the Sale?
• What Was Missing in Sales This Quarter? Better Sales Enablement
• Bringing Back the Art of the Customer Conversation
• Learners Prefer Self-Paced, Text-Based Learning
• How Much are You Spending on Support Team Learning? Not Enough.
• Sometimes Doing What's Best for Customers Isn't Always Going to Make Them Happy
• At The End of Quarter, Sales and NFL Teams Aren't So Different
• A Changing Workforce Needs Better Enablement
• February 2017 Release: The Knowledge Your Team Needs. Served Up Instantly.
• Key Challenges for Sales Team Training in 2017
• United Airlines Computer Outage is a Customer Service Crisis Case Study
• Lessonly Adds Three Key Hires to Grow Leadership Team
• Why Lessonly Integrated with Salesforce
• Lessonly Announces Lessonly on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
• Introducing Lessonly for Salesforce Sales Cloud: Invest in Your Reps and Measure Learning ROI
• Lessonly Will Pump, ? YOU UP ?
• Build Better Lessons, Faster
• Dollar Shave Club Teaches a Valuable Customer Service Lesson
• Lessonly Recognized as One of the Nation's Best Company Cultures by Entrepreneur and CultureIQ
• The Traits that Make for Good Customer Service
• Feedback is the Most Underrated Sales Asset
• Free Certificate of Completion Templates
• Free Performance Review Phrases Cheatsheet
• Speed vs Fidelity
• Growing a Team is Challenging, But it Doesn’t Have to Be Painful
• The One Thing We Must Do to Create a Customer Focused Culture
• Four Reasons Why Remembering Your Customers is Important
• Lessonly Named Top 3 Corporate LMS for Mid-Market
• Lessonly is Named a Top 3 Corporate LMS on G2Crowd
• Monday Lunch Plans? They’re Flexible.
• Higher Profits or More Customers?
• Officially Introducing the Lessonly Llama
• January 2017 Release: Improving Engagement Features
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• How to Ask Better Questions
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• 3 Reasons Why People Love Online Training Courses
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• The Customer Experience is Your Best Marketing
• 3 Signs your Employee Training Plan Needs a Serious Update
• When Should Your SaaS Startup Invest in Sales Training?
• December 2016 Release: Empowering Feedback in Your Learning Program
• Why Can't Companies Agree Who Defines the Culture?
• 2016-2017 Learning Trends Report
• There's Very Little Loyalty When You Compete on Price
• Lessonly’s 2016-2017 Learning Trends Report
• 500,000 Learners and Counting...
• November 2016 Release: New Lesson Builder, Slack Integration, and More
• Five Ways to Create Customer Loyalty
• We Want to Know: Hoosier Learning Software?
• Introducing Lessonly University
• I Know HTML: How To Make Lessons
• Tyrannosaurus, Indominus, Mosasaurus, Oh My!
• Get Started Today with The Training Plan Playbook
• Write Your Company's Bestselling Customer Service Book
• A Welcome Lesson to the Night’s Watch
• Science of Learning: Forget Me Not
• Don’t Manage Performance, Motivate It
• The Definitive Guide to Democratized Learning
• Lessonly’s Definitive Guide to Democratized Learning
• How WD-40 Used Learning to Spark Growth
• Six Types of Loyal Customers
• Don’t Treat Employees Like Cogs in the Machine
• Adapting Existing Training Materials for Online Learning
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• Don't Create Clutter, Create Trust
• October Product Update: New Lesson Activity Permissions, Updated Free Response Page, and Better File Uploader
• Should you Hire Reps on Mindset or Experience?
• How Google Uses Peer Learning
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• How to Make Online Learning Fun but not a Joke
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• 5 Principles of Effective Feedback
• Keeping Morale High When Turnover is High
• How Much is Your Reputation Worth?
• 4 Overlooked Steps in Planning Employee Training
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• Loyal Customers Give Second Chances
• Lessonly’s You Art Awesome Cards
• Brainstorming Dreamforce Trade Show Booth Ideas
• How to Humanize Your Automated Learning
• Why Must I Repeat Myself Again and Again?
• Anatomy of a Great Job Description
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• What We Learned From Our First Hackathon
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• 4 Tips for Ensuring Your Customers are Treated Better
• Fostering a Learning Culture in Hard Times
• Announcing Contextual Learning with our Salesforce Integration
• How to Make Your Customer Feel Special
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• Training to Deal with Negativity in Customer Support
• Guarantee Your Products and Service to Create Customer Confidence
• Customer Experience Leaders Discuss Often Overlooked Areas
• Lessonly Announces its 2026 Intern
• Increasing the Reach of SMART Goals
• Why Companies Don’t Prioritize Training
• The Rising Tide Lifts All Boats: A Customer Service Story
• 9 Phrases to Improve Every Support Interaction
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• Why Off-the-Shelf Content Fails in Training
• The Intangible Benefits to Your ROI
• Customers Are People, Not Numbers
• Lessons Learned from Managing a Customer Support Team
• The Power of the Customer Service Survey
• User-Generated Content Resonates with Employees
• Introducing New Content and People Pages
• Great Customer Service is More Than Just Saying Yes to Every Request
• Corey Kime Recognized as One of Indy's Top Tech Builders
• Question Validation, Custom Favicons, and Better User Import
• Customer Service Metrics You Should be Tracking
• How Automated Workflows Make Call Centers More Efficient
• How Support Teams Can Integrate Better with Sales and Marketing
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• How Employee Misunderstandings Can Cost You
• Scott Dorsey Joins Board of Directors
• What Does Good Customer Service Mean?
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• Lessons, Redesigned and Redefined
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• Hiring Great Customer Support Reps
• Why Companies Should Train Their People
• 7 Current Customer Service Trends
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• Improved Lesson and Gradebook Reports
• Science of Learning: Repeated Retrieval Yields Retention
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• Are Google Docs Good for Training?
• Science of Learning: Attention, Please
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• How to Avoid Destructive Criticism
• Bulk Assignments Made Easy
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• Add Easy Video Capture with ilos
• Leaders Agree on the Importance of Training
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• How to Keep Excellent Customer Service Examples Coming
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• Reviewing Your New Hire Checklist Template
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