Client Highlight: Millennial Services

Millennial Services is a provider of outsourced, U.S.-based customer-support specialists, giving businesses the opportunity to pay per-request rates for rockstar customer service. The Problem When Millennial takes on a new project, this could mean that teams of up to 40 people need to transition from knowing absolutely nothing about a situation to being as knowledgeable

The 5 P’s of Communicating Change at Scale

Depending on the stage of your company’s life, communicating change may look like a one-on-one conversation with a co-founder, an all-company meeting with 60 team members, or a live webinar for thousands of distributed team members. No matter what your size, keeping these 5 P’s in mind when communicating change will help, especially when scale