When you think customer service, you often think dealing with customer complaints. *shudders* The phrase “dealing with” makes me think of the stray, rabid dog by the mailbox that you’re going to have to distract with a tennis ball while running to your delivery, the fire-breathing dragon that your great^(40) grandfather slew to save the
The majority of training programs focus on the fundamentals of job skills, software systems, and company regulation. Those essentials are all important, but training is not limited to the inside of company walls. A great training program goes beyond the capacity of the company walls. Spice up your training schedule by getting outside the company.
The global retake score has been around for awhile. But it felt like a pillow that needed a good karate chop, so we decided to fluff it up with our latest release. Say you require learners to get an eighty percent in order to pass Salesforce 101, but you require a perfect score for Information Security
Ollie is a hard-working employee who has done excellent work this quarter. He constantly crushes goals and is an ideal team player. When his quarterly performance review with his manager comes around, he’s confident that his work will speak for itself. His manager’s review is not the only performance evaluator, though. Ollie also has to
Think back to the most influential educator you have had in your life. If you are anything like me, you remember laughing in that class or even outside of that class with said person. Of all the influential and funny professors I’ve had, I remember one in college who always told us a brief, relevant
If you’ve ever spent an hour updating due dates on lessons for 50 users individually, you understand how tedious a process updating due dates, unassigning, or reassigning training content could be back in the old days. With bulk assignment actions, you no longer have to update individual lessons or courses individually, you can conquer these tasks
Think back to when you were a child in sports. Do you remember how excited you were for the end of the season party or the championship game? You were probably excited because you had your eyes on the shiny gold trophy all season. Trophies are significant to the recipients because it acknowledges their work
When I was younger, my dad would always try to teach me and my sister how to tie knots when we were moving. We didn’t have a moving company and we weren’t nomads; these lessons were few and far between. Along with the sparse frequency, the lessons were always very quick. “Take this end, loop
Want to improve your customer service training? This resource highlights some of the best practices for converting customers into long-time, raving fans.
Don’t let your new hire template be missing what 9 out of 10 golfers are — the follow through. The follow through is what drives the golf ball to the green. Companies can build a strong new hire checklist, but if they do not follow through on their lists like a golf swing, the employees