I recently checked into a hotel in Chicago. The front desk clerk was so enthusiastic. Upon checking me in she stated, “I’ve put you in the best available room.” I was only there for one night, so I thought she was upgrading me. To match her enthusiasm, I responded, “I bet that room has a
Today, more and more companies recognize the importance of engaging team learning. But a logical question often is, “what should that learning look like?” This series of blogs spells things out pretty clearly: do this when building team learning, and don’t do that. These best (and worst) practices provide a framework for effective and engaging
When was the last time you called your business? I recently spoke at a conference. After the speech, the client gave me a gift: the list of everyone in the audience with their contact information. She suggested I pick up the phone and let everyone know they should hire me to speak at their next
Any amount of a bad thing is obviously not good. But too much of anything can be bad, too. For example, relying too much on online training, without occasional face-to-face meetings, can create inconsistencies within teams. This is a point that Max Meadow, Principal Advisory Analyst for Brandon Hall Group, investigated in his recent report
We are incredibly proud of our software, but when you buy Lessonly you aren’t just getting bits and bytes, you’re beginning a partnership. We won’t hand over the software and then go dark, only to surface when it’s time to renew. Lessonly is a team of learning consultants, ready to share everything we’ve learned across
Customer support teams don’t need to wait until the leaves start changing or snow starts falling to prepare for the holiday rush. Proper planning for the peak season begins well in advance of the end of the year. Processes need to be defined and tools need to be in place so that customer support leaders
Lessonly’s Summer Guide to Holiday Support It’s never too early to start planning for the holiday rush. Keep your support team cool, calm, and prepared with interviews and insights from industry experts about how to best ramp up for your next peak season. I’m Ready to Download Support Expert Tips & Advice Customer support experts share
The last post in this peak season planning series shared ideas for onboarding agents quickly and effectively and reviewed two fundamental frontline metrics that matter most. This week, the third and final post in the series focuses on increasing the productivity of new customer support reps. When you get down to it, there are three
The world’s best sales teams have connections and clout that help them post ridiculous sales numbers, but at the end of the day, they’re still people. Much of what sets top sales teams apart are behaviors that can be practiced and taught. Based on research by Steve Martin, author and business strategist at the University
Modern businesses agree on the importance of data, yet many have been slow to apply meaningful measurement to learning and training. That’s why Lessonly is built to measure the business impact of learning, so companies can continuously improve their training, teams, and business outcomes. Lessonly measurement tools quantify your team’s knowledge by identifying gaps in
