Not long ago I was interviewing Kevin Berk, founder and CEO of ServiceGuru, on Amazing Business Radio. We were talking about the word fine. He commented that it is a four letter that begins with the letter F that you never want to hear from your customer. I then joked that fine is the “F-Bomb”
In today’s workplace, more and more companies recognize building engaging team learning as a necessity, but the question often becomes, “what should that learning look like?” We wanted to spell things out a little more clearly: do this when building team learning, and don’t do that. These best (and worst) practices can shape the framework
Looking to improve your new hire onboarding program? This new hire process flowchart ensures your team doesn’t miss a step in the onboarding process.
I recently had the good fortune to meet Frankie Saucier, the former director of social media customer service (also known as social care) for a major cable company. When the cable goes out, upset customers call, email, tweet, post on Facebook, etc. her cable company for two reasons. One, they want to express their complaint
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Say Hello to Our Awesome Team These are the grins that make Lessonly so dang special. [a-team-showcase id=”7361″] We’re always looking for people who bring a human approach to their work. It’s easy to come into work excited and motivated when your company is dedicated to helping employees around the world do better work. Lessonly
Doing more—and better—work is critical to healthy and growing businesses, but smart leaders don’t just sit back and expect growth to happen. Forward-thinking leaders use data to map, maximize, and measure their team’s growth effectively—and sustainably. Our newest ebook, Driving Productivity with Data: How Growing Teams Learn, was created for any team leader looking to
Are You Driving Your Team’s Productivity? The path from new hire to ideal team player can seem daunting, but it doesn’t have to be guesswork. Driving Productivity with Data: How Growing Teams Learn lays out milestones and measures for managers and leaders to use for building stronger employees, teams, and businesses. I’m Ready to Download
