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Prepping for the Holiday Rush: Building Support Training Content
Preparing for the holiday season starts by making a list and checking it twice. A list of what, you ask? Well, to effectively onboard and train support reps, a training plan needs to be in place! The best customer support training plans begin long before the first seasonal hire is ever made. Planning ahead will
What Has Changed in Customer Service?
Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s self-service solutions that include robust frequently asked questions and video. There’s social media customer service with multiple channels like Facebook and Twitter.
Use a Learning Format, Don’t Use PowerPoint
In today’s workplace, more and more companies recognize building engaging team learning as a necessity, but the question often becomes, “what should that learning look like?” We wanted to spell things out a little more clearly: do this when building team learning, and don’t do that. These best (and worst) practices can shape the framework
The Future of HR? Focus on Engagement & Learning
Modern business is much more than the open floor plans, nap rooms, and ping pong tables that are now prevalent in so many companies. Now, more than ever, employees look for job opportunities that appeal to their lifestyle and career goals. This means human resources management needs to reflect those changing priorities as well. How
The Force Within
I’m often asked, “How many people in an organization does it take to create a culture focused on Customer Amazement?” The short answer is: all of them. But, the process has to start somewhere. Usually it’s at the top with leadership. But sometimes it can come from someone inside the organization at a different level.
Smart Rhino Labs Uses Lessonly to Power a Distributed Team of Recruiters Sourcing Talent Across 100+ Rapidly-Changing Campaigns
Powers a Distributed Team Sourcing Talent Across 100+ Rapidly-Changing Campaigns “Lessonly allows us to disperse new content out to recruiters and agents within a matter of minutes. And we love how consistent the information is because of Lessonly. We plan on using Lessonly for a really long time." —Ben Paynter Chief Operating Officer, Smart Rhino
Excessive Stress is Destroying Your Company Culture
Every job comes with its own stress. Excessive stress, however, is the enemy of the healthy workplace. We don’t just mean healthy productivity, but physical employee health. At the turn of the century, a seminal study by the CDC found that more than 40% of workers felt their job was “very or extremely stressful.” The report
Lessonly Launches Services Group to Help Scale Learning and Training Programs
Introducing Lessonly Services, Accelerator of Modern Team Learning
Employees, teams, and companies all do their best work when they have access to highly relevant, up-to-date training content, created by the people who know it best—their colleagues, managers, and leaders. But for many companies, capturing a complete foundation of institutional knowledge can be difficult. From company size, to complexity of industry, to constantly changing
