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How we Make Remote Work Work
This morning, the Lessonly marketing team gathered for our daily standup. A soaring mountain landscape filled the TV screen. That’s not our screensaver though—it’s Alex. Alex is one of Lessonly’s remote teammates, and today, he’s conferencing in from Jackson Hole, Wyoming. Tough life, right? In all seriousness, Lessonly’s remote workers are some of our hardest-working
Why Lessonly is launching ‘Yellowship’ tech conference in Indianapolis
Lessons in Leadership from trueU
Do you remember the scene in Disney’s The Lion King when Mufasa tells Simba, ”You are more than what you have become”? I vividly remember this moment. There’s just something about it that increases my heart rate and makes me want to get up out of my chair and make things happen. Maybe it’s because
Integrating Employee Training Software into your Business
Since we began our journey in 2012, we’ve held fast to the belief that training should be a priority for every business—when employees have the right information to succeed at their jobs, everyone wins. We still wholeheartedly believe this, and hundreds of successful customers have helped us fine-tune how we solve the issue of training
It’s Easier than Being Critical and it Can Be Just as Effective
In his strange and exhilarating book The Society of Mind, Marvin Minsky writes, “In general, we’re least aware of what our minds do best.”
4 Ways to Empower Customer Service Reps
Sarah places an order online and immediately realizes that she made a mistake on the order form. She calls the customer service line, but the representative tells her that he can’t fix the order—it was already sent to the fulfillment center. He places Sarah on hold while he tries to find someone with the authorization
Revolutionizing the Workforce
Rob is an avid carpenter. A tried-and-true, ‘do-it-yourself” guru, he enjoys painting, building furniture, and generally being handy. After dabbling in different freelance projects over the years, Rob decides to quit his day job and become a full-time contractor. He also stumbles across a company that matches his skills with local residents who need his
3 Insights from CCW’s Performance and Metrics Study
Sarah’s customer service team has a performance problem. As the new VP of Customer Service, Sarah wants her team to succeed—but the metrics she has in place aren’t adequately measuring performance. She realizes she needs to think smarter. Her team already has common metrics such as CSAT to first-call resolution in place, but Sarah is
