The idea of practice and feedback has always been a part of our lives. At school we practiced with homework and received grades from our teachers. When learning sports, music, or even how to drive, we spent hours and hours of practice with coaches before any game or performance. If you want to be good
At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each
At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each
At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each
At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each
Customer Service Policy Most businesses understand that customer service can make or break their success. To have good customer service, you need a great customer service policy. The best strategy for allowing your employees to flourish in customer service is to empower them. However, it’s difficult to keep consistent customer service across the business with
Building a sales team from scratch isn’t easy—just ask Andrew Delbridge, National Director of Sales for HelloFresh. He’s done it—successfully—four different times throughout his career. Andrew was introduced to the sales industry by a friend who referred him for a job. Andrew quickly realized how much he loved the profession—and his passion for sales and
Brad is the VP of Customer Service for a large, global retailer. His team receives exemplary CSAT and NPS scores—indicating customer service success—but he’s still losing sleep. He needs to ensure that millions of customers receive a seamless and positive experience today, and for years to come. Whether updating customer service policies or employing new,
Annie is talented, young leader at a Fortune 500 company. She and her team are responsible for enabling and training frontline employees—from sales to customer service—on new product releases and process changes. Keeping thousands of people on the same page is no easy task—and even small changes applied at scale could impact millions of dollars