It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. When expectations and technology move faster than the speed of light,
There’s no doubt that building loyalty among customers is more important than ever before. When competitors are just a click away, it’s crucial for companies to go above and beyond to create strong relationships with their customers. If they don’t, they can lose that customer in the blink of an eye. So, how do companies
Customer Service Training Manual Consistent and thorough customer service training is essential—even when customers already seem satisfied. LinkedIn reports that only 4 percent of disappointed customers complain to staff members, but nine out of 10 never return. Internal customer service training must be standardized to avoid serious discrepancies that result in customer churn. Without a single
Welcome New Employees with these Employee Announcement Templates No matter what size company you are a part of, it is important to make new employees feel welcome and at home as quickly as possible. A great way to do that is is write a new employee welcome announcement. This takes different shapes depending on the
The sales world is increasingly complex and cluttered with expectations and emails, competitors and customers. Sales leaders are often too busy with the day-to-day to think critically about the future of their industry and organization. That’s why we sat down with nine sales leaders to get their advice for sales leaders—and thoughts on their future
In The Culture Code, Daniel Coyle shares research that has me working harder to summon cheer and warmth in the moment—even if, on a given day, I am not feeling like my best self. Coyle cites an organizational behavior experiment done by Will Felps, an associate professor at the University of New South Wales in Australia.
