It Doesn’t Have to be a Grand Gesture
When a person models vulnerability, they signal to their teammates that it’s okay to feel inadequate, to need help, and to not know the answer.
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5 Insights for Scalable Customer Service
John’s customer service team is experiencing some growing pains. They’re quickly scaling and serving more customers than ever before. Customer service leaders, like John, have to make sure their teams adapt to what customers are looking for and understand their demands to ensure they’re meeting—and exceeding—these preferences. Our recent webinar shed light on this important
How to Revamp Customer Service Training
Dave is the manager of a large and rapidly growing customer service team. They handle thousands of customer interactions every day through email and chat. His company, which provides hassle-free travel assistance, recently expanded its services to five new cities. Now Dave’s team is working harder than ever to provide customers across the country with
Instilling a Culture of Sales Performance
Sales can be a lonely profession. Reps usually work alone and are expected to deliver hard results. While some reps thrive in this lone-wolf culture, forward-thinking sales leaders often look for ways to create a vibrant team culture and drive high-performance teamwide. But cultivating sales success is easier said than done. It’s a complex puzzle
GDPR Notice
Consumers’ Rights with Respect to Personal Data Lessonly will afford Consumers the following rights with respect to Personal Data about them. In order to exercise these rights, a Consumer may submit requests through support@lessonly.com. To the extent feasible, Lessonly will notify any recipient of Personal Data about the rectification or erasure of such data that
Do Better Work: Empower Performance
At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each
Do Better Work: How to Practice Skills for Better Performance
At Lessonly, it’s our mission to help people do better work so they can live better lives. Our Better Work Method (and the accompanying Better Work Assessment) examines the six essential steps of building a high-performing training program. This blog series offers an inside look at each step and how the Lessonly team applies each
How Lessonly & Zendesk Prepare Reps for an Omnichannel World
We’ve all heard it before: Truly world-class customer service organizations meet consumers where, how, and when they want to be met. The days funneling your customer through an automated phone tree and praying for a positive experience are long behind us. In a healthy, competitive market, the result of unhappy customer interactions is a falling
Practice Is About More Than Perfect
Psychological safety has a lot to do with how vulnerable teammates are with one another. When a person can openly and non-judgmentally share what they need help with, other teammates are more likely to respond in kind. This helps everyone learn faster and Do Better Work
