What is the cost of losing employees? Approximately 50 percent of new hires will not be with their company within their first 18 months. Having to frequently hire new employees due to lack of retention is very costly. When an employee walks away from the company, it’s not the cost of the one individual that
Remember in the childhood game of Operation trying to pick up tiny bones with tweezers without getting yourself and your patient zapped? If you did get shocked, you probably didn’t establish a protocol on how to avoid getting it the next round. You probably just said, “better luck next time.” Fortunately for all of us
Every morning a Facebook notification flashes on my screen informing me which of my “friends” have birthdays today. It feels nice on your special day getting flooded with “Happy Birthday” comments. Let’s be honest, though, how many of those people would remember if it was not for that Facebook reminder? Do not get me wrong.
Have you heard that new, catchy Ariana Grande song “One Less Problem?” Even if you haven’t you can probably guess what it’s about. We were so inspired by that song, we wanted to have a feature to emulate it. If you have been assigned anything recently, you may have noticed a new “Go to lesson”
You know breakups do not always have to be bad. Sure, there will be some tears and you might binge on some ice cream or cookie dough with salmonella being the least of your concerns at the time. But, is it time your company made a change? Or better yet, an improvement? Is your learning
1 Tell me and I forget. Teach me and I remember. Involve me and I learn. – Benjamin Franklin [Tweet this] 2 What I’ve come to learn is that the world is never saved in grand messianic gestures, but in the simple accumulation of gentle, soft, almost invisible acts of compassion. – Chris Abani [Tweet
All companies need training. Are you using a traditional outdated Learning Management System (LMS)? If so, your employees could not be taking training seriously, and they are probably receiving irrelevant information. It’s important that you realize the differences between newer and older learning management system models. Traditional LMSs feature more information than learners need and
When employees hear training seminar, they might respond with an eardrum-rupturing groan. You don’t expect a cheer loud enough to shatter the windows, but it would be nice to get an intrigued and curious “oohs” similar to Keith Morrison on Dateline. Create an employee training plan that is so exciting that your employees will not
Excellent Customer Service Quotes 1 When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. – Marilyn Suttle [Tweet this] 2 The first step in exceeding your customer’s expectations is to know those expectations. – Roy H. Williams [Tweet this] 3 Sales without customer service is like
Any growing company needs a sales team. Inbound, outbound, and referrals, sales come in different shapes, sizes, and flavors. Educating your sales team on the flow of opportunities through a pipeline before the funnel starts to overflow is a critical step. Once an employee is in the office selling your product or service, using your
