Excellent Customer Service Quotes
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1When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
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2The first step in exceeding your customer’s expectations is to know those expectations.
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3Sales without customer service is like stuffing money into a pocket full of holes.
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4Pretend that every single person you meet has a sign around his or her neck that says, ‘Make me feel important.’ Not only will you succeed in sales, you will succeed in life.
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5After each customer interaction, notice if you gave them a – happy to see you – kind of experience.
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6A customer service apology is stronger with a personal touch.
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7In the world of internet customer service, it’s important to remember your competitor is only one mouse click away.
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8A man without a smiling face must not open a shop
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9Even your most loyal customers always have a choice about where to take their business.
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10Real competitive advantage is your people using their ingenuity to save your customers time or money, solve a problem, or make them feel good.
Inspirational Customer Service Quotes
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1If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
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2Repeat business or behavior can be bribed. Loyalty has to be earned.
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3Your customers are responsible for your company’s reason for existing.
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4If you can dream it, you can do it.
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5You will either step forward into growth or you will step backward into safety.
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6Some of us will do our jobs well and some will not, but we will be judged by only one thing-the result.
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7In business you get what you want by giving other people what they want.
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8Always treat your employees exactly as you want them to treat your best customers
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9The longer you wait, the harder it is to produce outstanding customer service.
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10A customer can’t NOT have an experience. Your only choice is whether its bland, memorable, or horrific.
Funny Customer Service Quotes
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1His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you’d never know it from their expression. Working retail, I’ve acquired a similar look myself.
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2A brand not responding on Twitter is like hanging up the phone on customers — with millions watching.
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3There’s no such thing as ‘hard sell’ and ‘soft sell.’ There’s only ‘smart sell’ and ‘stupid sell.’
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4Opportunity is missed by most people because it is dressed in overalls and looks like work.
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5You know your business model is broken when you’re suing your customers.
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6Thank you for calling customer service. If you’re calm and rational, press 1. If you’re a whiner, press 2. If you’re a hot head, press 3
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7Customers are human and humans can view situations in unexpected ways.
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8Capitalize on charm by continually captivating your customer.
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9If you don’t have a competitive advantage, don’t compete.
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10There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Famous Customer Service Quotes
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1In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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2When you make a mistake, there are only three things you should ever do about it: admit it, learn from it, and don’t repeat it.
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3If you have a job without any aggravations, you don’t have a job.
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4There’s a battle between what the cook thinks is high art and what the customer just wants to eat.
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5It’s better to hang out with people better than you. Pick out associates whose behavior is better than yours and you’ll drift in that direction.
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6If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.
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7Always do more than is required of you.
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8The time is always right to do what is right.
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9I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.
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10If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Customer Service Success Quotes
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1A smile is a curve that sets everything straight.
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2There’s a place in this world for any business that takes care of its customers after the sale
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3Customer service represents the heart of a brand in the hearts of its customers.
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4The absolute fundamental aim is to make money out of satisfying customers.
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5Here is the simple but powerful rule… always give people more than they expect to get.
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6The goal as a company is to have customer service that is not just the best, but legendary.
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7A satisfied customer is the best business strategy of all.
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8The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.
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9Success consists of going from failure to failure without loss of enthusiasm.
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10If everyone is moving forward together, then success takes care of itself.
Customer Service Leadership Quotes
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1Whatever you are, be a good one.
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2The key to successful leadership today is influence, not authority.
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3Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.
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4You get the best effort from others not by lighting a fire beneath them, but by building a fire within.
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5Leadership and learning are indispensable to each other.
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6Innovation distinguishes between a leader and a follower.
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7A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.
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8Management is doing things right; leadership is doing the right things.
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9I suppose leadership at one time meant muscles; but today it means getting along with people.
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10People ask the difference between a leader and a boss. The leader leads, and the boss drives.
Customer Service Teamwork Quotes
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1The key to successful leadership today is influence, not authority.
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2If you want to build a ship, don’t drum up the men to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.
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3Teamwork is so important that it is virtually impossible for you to reach the heights of your capabilities or make the money that you want without becoming very good at it.
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4You will find men who want to be carried on the shoulders of others, who think that the world owes them a living. They don’t seem to see that we must all lift together and pull together.
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5Creating value is an inherently cooperative process, capturing value is inherently competitive.
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6Talent wins games, but teamwork and intelligence wins championships.
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7The best teamwork comes from men who are working independently toward one goal in unison.
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8Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved.
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9The work of the individual still remains the spark that moves mankind ahead even more than teamwork.
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10I invite everyone to chose forgiveness rather than division, teamwork over personal ambition.
Other Customer Service Quotes
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1Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
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2In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.
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3When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
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4Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.
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5Good customer service costs less than bad customer service.
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6When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
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7Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.
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8It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them.
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9He profits most who serves best.
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10Under promise and over deliver.
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11People expect good service but few are willing to give it.
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12We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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13Make a customer, not a sale.
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14Your best customers leave quite an impression. Do the same, and they won’t leave at all.
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15You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
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16Unless you have 100% customer satisfaction…you must improve.
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17Know what your customers want most and what your company does best. Focus on where those two meet.
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18Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions
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19Good leaders must first become good servants.
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20Customer service is not a department, it’s everyone’s job.
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21If you don’t genuinely like your customers, chances are they won’t buy.
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22You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
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23Whatever your business is, talk to your customers and provide them with what they want. It makes sense.
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24Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.
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25For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.
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26A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
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27Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
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28Here is a simple but powerful rule: always give people more than what they expect to get.
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29It’s much harder to provide a great customer service than I would have ever realised. It’s much more art than science in some of these other areas and not just about the facts but about how you are conveying them.
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30It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
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31Every company’s greatest assets are its customers, because without customers there is no company.
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32Friendly makes sales – and friendly generates repeat business.
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33If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
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34Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
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35The longer you wait, the harder it is to produce outstanding customer service.
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36Every client you keep, is one less that you need to find.
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37The customer experience is the next competitive battleground.
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38Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.
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39I don’t do business with those who don’t make a profit because they can’t give the best service.
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40The goal as a company is to have customer service that is not just the best but legendary.
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41Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
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42Revolve your world around the customer and more customers will revolve around you.
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43The interesting thing is when we design and architect a server, we don’t design it for Windows or Linux, we design it for both. We don’t really care, as long as we’re selling the one the customer wants.
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44An ounce of loyalty is worth a pound of cleverness.
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45Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
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46There are no traffic jams along the extra mile.
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47To understand the man, you must first walk a mile in his moccasin.
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48Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
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49If we do not lay out ourselves in the service of mankind whom should we serve?
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50The nature of any human being, certainly anyone on Wall Street, is ‘the better deal you give the customer, the worse deal it is for you’.
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51If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends
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52Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
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53Do what you do so well that they will want to see it again and bring their friends.
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54Your most unhappy customers are your greatest source of learning.
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55Nothing is so contagious as enthusiasm.
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56Kind words can be short and easy to speak, but their echos are truly endless.
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57In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
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58Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
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59Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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60If you want to lift yourself up, lift up someone else.
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61One of the deep secrets of life is that all that is really worth doing is what we do for others.
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62A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
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63When the customer comes first, the customer will last.
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64There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!
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65Being on par in terms of price and quality only gets you into the game. Service wins the game.
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66Your customer doesn’t care how much you know until they know how much you care.
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67It’s a very, very tough market. So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it’s all about numbers, numbers, numbers.
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68A little experience often upsets a lot of theory.
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69People don’t care how much you know until they know how much you care
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70If you’re not serving the customer, your job is to be serving someone who is.
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71Every great business is built on friendship.
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72In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
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73There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
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74Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
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75I won’t complain. I just won’t come back
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76The customer’s perception is your reality.
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77The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
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78Customers don’t always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren’t enjoying it. Once they tasted ours and experienced what we call “the third place”.. a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn’t know they had.
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79Well done is better than well said.
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80Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.
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81Right or wrong, the customer is always right.
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82Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
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83Men are rich only as they give. He who gives great service gets great rewards.
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84Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.
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85If we keep doing what we’re doing, we’re going to keep getting what we’re getting.
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86Only a life lived in the service to others is worth living.
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87The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
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88Customer satisfaction is worthless. Customer loyalty is priceless.
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89Good service is good business.
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90Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
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91We don’t want to push our ideas on to customers, we simply want to make what they want.
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92The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
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93Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
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94A shoe without sex appeal is like a tree without leaves. Service without emotion is like a shoe without sex appeal.
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95Make your customers comfortable and they will give you their lives.
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96You are serving a customer, not a life sentence. Learn how to enjoy your work.
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97Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.
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98It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
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99The purpose of a business is to create a customer who creates customers.
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100If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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101Truth builds trust.
Customer Service Quotes
Almost every company has a training program that they use to onboard new employees, periodically help them brush up on their skills or knowledge of company procedure, and ensure that new software or operations is integrated smoothly and efficiently. You probably already know that a fun, engaging training program makes things stick far better than a dry or boring one, so why not jazz things up with some great customer service quotes?
Not only do guest service quotes prompt the right attitude in your employees, they make the training process more fun. And simpler, too, because you get to use the words of greats to inspire those you work with. Not sure how you might use the quotes above in your workplace culture?
Consider, for instance, having customer service quotes of the day, so you can always start a meeting or a shift off on the right foot. Or you might have a morning trivia session, where you ask employees to guess who said each of the customer service quotes you choose for the game that day. Or you can even go old school and simply hang posters with awesome quotes on the wall. As long as they’re good and really reflect the heart of the company, they’re bound to be a hit.
Quotes only do their job right when they’re really tailored to the situation, though, which is why we’ve included several sections above with quotes focusing on excellence, success, leadership and teamwork. Want to make sure your words really hit home? Borrow them from a notable, like the quotes listed in our famous customer service quotes section. Enjoy!
Excellent Customer Service Quotes
Whether you’re trying to spice up your weekly company meeting or looking for your own personal motto (a cooler idea than you might think, trust us), great customer service quotes can help. The point of a quote is not to toss off flippant words, but to really focus on an idea or value contained in that quote. After all, the best customer service comes from employees who deeply understand and prize the values of their company and the priorities of their customers, and quotes can provide that laser focus.
Customer service is an important ideal, but a value that means different things to different people. By using a variety of excellent customer service quotes to spice up your training programs, your one-on-one meetings with employees, your reviews, your floor meetings or simply your daily rounds, you give your employees and coworkers a meaningful way to keep their eye on the prize. Sharing your philosophies with your team can sometimes be as easy as sharing the words of a great.
We’ve all heard those bad customer service stories, but everyone can think of examples of good customer service too. It’s really a matter of keeping it positive, encouraging employees to go above and beyond, and uses quotes as the launch pad that helps everyone get there. So if you want to replace past negativity with future awesomeness, start with good customer service quotes, good customer service stories and good customer service phrases to really take your team to the next level.
Inspirational Customer Service Quotes
Inspirational quotes have become the butt of many jokes in our modern society, but why should that be the case? Deep down, we all know that many quotes truly are inspirational, especially as so many of the good ones were uttered by people we honestly admire and adore. Sure, sometimes motivational quotes are used in a fake or disingenuous manner, but here at Lessonly, we truly believe in the power of a strong quote to motivate, add levity, provide direction and inspire.
Consider inspirational Walt Disney quotes, for instance. Who wouldn’t love to hear a few bright words from the father of animation? Or you could use inspirational motivational quotes at your next meeting, employee review or company function if you’re honoring someone really special. Want a great present idea, by the way? Use inspirational sayings to engrave pens, placards, notebooks or other small gifts to thank your employees and inspire them to greatness each and every day, at home or at work, when they look at them.
Words can be inspiring simply spoken aloud too. Inspirational customer service quotes can take your team’s performance from good to great, especially motivational quotes for work. Your employees will enjoy knowing you understand them on more than a work level, however, which is where inspirational quotes about life come in. We’ve made sure to include quotes that apply to may aspects of life, so check them out. And don’t forget that inspirational customer service videos also do the trick. When your employees see others in their field taking initiative, doing a great job and exceeding company expectations, it makes them more likely to want to do it themselves.
Funny Customer Service Quotes
Everyone likes a joke. When, you’re asking? Here are just a few thoughts:
- At the beginning of a meeting (or the end, or the middle, or right before, or in the lobby, or when you’re thinking about having a meeting … you get the picture)
- At the beginning of a training (or the end, or the middle, or right before, or in the lobby, or when you’re thinking about having a training … wait, this seems familiar)
- When instituting new rules and sharing them with your employees
- During a review
- During your rounds
- At the end of a long day
- When you think your employees just need a mood boost
Funny quotes can also do the trick. And if they’re funny inspirational quotes, well heck, that’s like the gold ribbon of management tricks right there, make no mistake. Funny customer service quotes serve one important purpose, and that’s to highlight that whatever your team has to go through in a day, you’re all in it together, other humans (real humans!) have felt your pain and sympathize, and the exceptional customer service experience, while it might have its ups and downs, is totally worth fighting for.
Some other approaches that might help lighten the mood include:
- Funny movie quotes
- Funny customer service stories
- Funny attitude quotes
- Funny call center stories
Remember when you’re getting ready to talk to your coworkers, whether they be employees or coworkers, bosses or partners, trainees or the well-established, that you always have time to add a little levity and try to improve everyone’s mood.
Famous Customer Service Quotes
Everyone likes wise words from a famous person. Something about knowing those people have been in the trenches, worked their bums off to get to where they are, and can still live to tell the tale – sometimes very eloquently – is quite inspiring. If you want to motivate your workers, crib a great quote or two from the big names in business, cuisine, online marketing and more.
Famous people care about customer service just like everyone else. Whether they’ve built their companies from the ground up or patronize other companies, or both, they know a good customer experience when they get one. Much like all of us, famous people want to be treated kindly, have a good experience, be able to tell their friends, and move forward in life knowing it’s just a little bit better than it was before.
Mario Batali, Warren Buffet, and Jeff Bezos have lots to say on the subject of customer service and success, so get your famous quotes fix here. Famous customer service quotes can really take a meeting or just a regular interaction to the next level, so don’t hold back!
Customer Service Success Quotes
You may already know that success quotes can help get your customer service team focused on the goal, but do you have a handy stockpile so you can keep them motivated throughout the day? Employees benefit from great motivation, but you might not always have the perfect words with which to bestow it.
No worries, instead you can just turn to our handy list of customer service success quotes. Whether your employees need reminding that a great organization is built on its customers or that success comes from being among the best, the quotes above will help put some spark back into a flagging customer service team. Use them however you will to inspire, lead and motivate, and watch your work environment improve as you do.
While there are many ways to find success, one of the best is to get a firm grasp on what you’re working toward, never stop trying to make it happen, and share stories of success once you get there so that others may emulate your wins and hopefully avoid your losses. The success quotes above will help shed some light on that endeavor.
Customer Service Leadership Quotes
It is just as hard to lead as it is to be led. Good intentions, nice sentiments, and motivational statements sometimes get lost in translation, which is why it helps to have a great stock of quotes on hand. Let’s face it: sometimes the words of experts, professionals at the top of their game and world leaders can express what we wish we could say so much more eloquently than we could ourselves. No shame in that!
Plus, anyone can be a leader if they have the right attitude. That’s why we want to offer some great leadership quotes to help get your customer service team focused on being a leader at work, at home, and in life. The customer service leadership quotes above are insightful, inspiring and motivating to both leaders and the employees they inspire. Everyone knows that being a leader is about more than simply telling people what to do, and being an employee is about so much more than simply taking orders. The quotes above get to the heart of it.
Customer Service Teamwork Quotes
Sometimes it pays to get a team motivated to work together. Because the stresses of work can be difficult, and the strains of a group of people working together sometimes take their toll, it’s great to remind people why they like working together and what can be accomplished when they do. That’s where customer service teamwork quotes come in.
Teamwork quotes illustrate the proper role of each team member within the wider whole, as well as help put daily tasks in perspective against the larger goals of the organization, the importance of human connection and the joy of being a part of something bigger. Although some people find inspirational teamwork quotes cheesy or cliché, the ones we offer will actually inspire by using the words of luminaries throughout the modern era.
Next time your team is feeling stuck for motivation or having a tough time getting through a rough patch, try the inspirational teamwork quotes above to get them thinking about the real goals and values of your company.
