Customer service is no walk in the park, but it’s also no mission to the moon. With some understanding and commitment, you can make the process easier for your team.
Introduction to Customer Service
Category: Lessons
Customer Service Soft Skills
It’s important to make sure we are always learning and growing as a customer service representative. The more we practice, the more confident we will feel in real-life situations. Walkthrough 3 scenarios that we have received from customers in the past.
9 Phrases to Improve Every Support Interaction
Providing good customer service is an art that’s constantly in flux, even in the midst of a conversation. In this Lesson, we’ll go over nine phrases can improve customer interactions for your entire team.
3 Tips to Better Train Your Customer Service Team
How do you create engaging training materials? How do you share with automation and reminders? Then, how do you track completion? Learn all of this and more in our 5-minute lesson.
10 Major Dos and Don’ts of Customer Service
How to Improve Customer Service
4 Ways to Find Meaningful Opportunities in Customer Support
It’s often more effective to view the big picture through a new lens. Use these frameworks, or codified approaches, to give you a structured way to assess where you are, spot new opportunities, and shake up your thinking.
Awesome Customer Service 101
As a business, we have a duty to provide out-of-this-world customer service, all the time. This is no small task, but we are determined to accomplish it with this primer on awesome customer service.
The Art of Saying No
Saying no is indeed a major challenge for most people. In fact, research shows that the more difficulty you have saying no, the more likely you are to experience stress, burnout, and even depression. These simple strategies can help you say no and prevent over-commitment.
Lessonly & Zendesk
The process of crafting a top-notch customer service team has two steps: First, you need to train everybody in your organization on the ins and outs of outstanding customer service. Then, you need to use software that helps your team delight your customers with said skills.
