The Prescription for Better Sales

Most modern salespeople recognize that buyers have more power than ever before. When it comes time to approach meetings with buyers, we see most reps make one crucial mistake: they view themselves as doctors, not therapists.

Demo Crimes

United Airlines Computer Outage is a Customer Service Crisis Case Study

A demo can make or break a sale. Learn more about some of the most commonly made demo mistakes and how they can be avoided.

How to Coach Rookie Sales Reps: 4 Tips

Integrate Online Training, Don’t Separate

For most sales leaders, it’s hard work to coach a rookie sales rep. This 10-minute lesson provides four helpful tips to understand their motivation, establish a training cadence, manage confidence, and teach the hard stuff.

Competitive Analysis – Company X

Who Owns Customer Service?

A competitive analysis is a critical part of your company marketing plan. With this evaluation, you can establish what makes your product or service unique—and therefore what attributes you play up in order to attract your target market. Check out this example!

A Salesperson’s Guide to Using Salesforce

Proper Prior Planning Prevents a Painful Peak Season

For a salesperson, Salesforce is a cloud-based CRM application that gives you a single place to store and track all of your leads, opportunities, and accounts. This lesson provides a “30,000-foot view” of the application and how it works.