“Values should be things we aspire to. Things that if we were not reminded to do would be harder to do.” — Max Yoder
The Heart of Lessonly: How we Do Better Work
Tag: Do Better Work
Better Work is Compassionate Communication [Podcast]
“…What we need to do is figure out a way to communicate in a way that is not going to get people to escalate, but gets people to de-escalate and understand one another better and reach mutual empathy and compassion. We can do that by using compassionate communication.”
9 Can’t-Miss Customer Service Conferences in 2019
We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending.
What makes a good mentor?
I am asked this question a lot. But I don’t think I’m informed enough to answer it well. I’d like to change that. Maybe you can help. What makes a good mentor? In your eyes, what are a mentor’s primary traits and responsibilities? Are there resources that have clarified mentorship for you? If so, please
Social Learning—Scaling a Blended Learning Management Software
This three-part series explores the essential components of building a blended learning program at work. Part 1 considers the merits of centralizing training in an online learning management system. Part 2 discusses how to implement instructor-led training, or live training, into a blended learning program. And finally, Part 3 investigates the merits and demerits of
Instructor-Led Training—Maximizing a Blended Learning Management Software
This three-part series explores the essential components of building a blended learning program at work. Part 1 considers the merits of centralizing training in an online learning management system. Part 2 discusses how to implement instructor-led training, or live training, into a blended learning program. And finally, Part 3 investigates the merits and demerits of
Online Learning—The Heartbeat of a Blended Learning Management Software
This three-part series explores the essential components of building a blended learning program at work. Part 1 considers the merits of centralizing training in an online learning management system. Part 2 discusses how to implement instructor-led training, or live training, into a blended learning program. And finally, Part 3 investigates the merits and demerits of
The Benefits of Training Tracking Software: 5 User-Friendly Features to Look For
Ready to learn about training tracking software? Follow along with this three-part series to learn about 5 essential, user-friendly features, why real-time insights are essential (and how they work), and the benefits of a scalable training solution. Have any questions or thoughts? Drop us a line! Choosing and implementing new technology can be a daunting
The Benefits of Training Tracking Software: Powerful Corporate Training at Scale
Ready to learn about training tracking software? Follow along with this three-part series to learn about 5 essential, user-friendly features, why real-time insights are essential (and how they work), and the benefits of a scalable training solution. Have any questions or thoughts? Drop us a line! Brian’s sales team is rapidly growing. Over the last
Victory Starts Here: What I Learned from the Army’s Digital Training Management System
Who are the best-trained people on earth? It was late one Thursday night when I started to ponder this question. Was it the renowned team of retail associates at Nordstroms—or maybe the Geniuses at every Apple Store? Perhaps it’s the cadre of cashiers at Chic-Fil-A that unfailingly answer, “My pleasure.” At Lessonly, we’ve had the
