Amazing customer support is amazingly underappreciated. Whether staffing a contact center at a Fortune 500 company, or answering the lone phone at a startup, it isn’t easy to consistently, empathetically, and intelligently respond to customers. And while managers might look for a call center productivity formula, the secret to delivering great, repeatable support is easier
Thanks for your interest! We’re excited to show you how Zenefits and Lessonly work together to make managing your team easier than ever. A member of the Lessonly team will contact you soon! User Managment Manage users across both Zenefits and Lessonly in one convenient location. Automated Workflows Trigger employee learning in Lessonly based on
The best way to improve at any skill is to practice, in a realistic environment, over and over again. While the skills and work ethic of individual players are essential for any team, there is a reason that Vince Lombardi, Phil Jackson, and Bill Belichick (as much as it pains us in Indianapolis) are household
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A few weeks ago, our Chief Sales Officer, Justin Fite, sat down with the folks at SalesHacker for a webinar entitled, 3 Keys to Winning as a High-Growth Sales Org. In the session, Fite discusses some of the lessons, pitfalls, and key ideas he’s gleaned from over 20 years of sales experience. If you couldn’t
Zappos. Nordstrom. Southwest. Amazon. The internet abounds with praise for companies that deliver amazing customer support. We hear stories of thousand-dollar mistakes, ruined merchandise, and physical injury that are answered by radically-accommodating customer support representatives. And while these tales of grand service deserve to be celebrated, it’s also important to recognize that daily incremental improvements
