We really try to leverage team knowledge and give team members who are subject-matter experts the ability to build content. That’s been really instrumental in making sure we’re working efficiently.

—Michelle Rascon

Member Services Manager, Thrive Market

Customer Service that Thrives

People are increasingly curious about their food—where it comes from and how it’s sourced. This curiosity inspired Thrive Market’s vision to find and deliver food that is made with real ingredients, kind to the environment, reasonably priced, and delicious. From making products easy-to-find, to delivering food for free, Thrive Market’s mission is to make healthy living easy and affordable for every American family.

With more than 500,000 members, it’s important that everything Thrive Market does is curated with care. Not only do they ensure every product is vetted to meet their high standards, the Thrive Market team also applies that same thoughtfulness and intentionality to customer service. Because creating exceptional customer experiences are the cornerstone of any great business, Thrive Market has built a healthy customer service team that is designed to win.

We recently sat down with Thrive Market to talk about how they use Lessonly and our partner, Zendesk, to enable their team for success.

This discussion covers:

  • How Thrive Market’s service team operates and supports over 500,000 members.
  • How Thrive Market uses Lessonly and Zendesk together to create exceptional member experiences.
  • What customer service trends are relevant and which are just fads.

“The great part about using Lessonly is all of the information that is stored there. Even after onboarding, if any of our specialists want to reference that information, it’s there for them.”

—Dillon Ryan, Member Services Trainer, Thrive Market

A Perfect Pairing

Learn how another Lessonly customer, Ibotta, pairs Lessonly and Zendesk to power its customer service team.

Learn More