Agenda

Tuesday Wednesday Thursday

October 1

8AM-10PM

Yellowship's breakout sessions feature 5 different tracks. Stick to one—or try them all.

Sales
Customer Service
Talent/L&D
Leadership
Culture
8:00 AM - 7:00 PM
Registration Open
9:30AM - 12:00PM
Indianapolis Cultural Trail & Historic Neighborhoods Bike Tour
Take this optional bicycle tour to explore downtown Indianapolis and support a local non-profit partner of Lessonly‘s Brighter Indy program! Nine13sports uses bicycles as an educational tool in schools all over central Indiana. Help support their cause and learn a little more about the Circle City! To join this special tour, sign up here, select October 1st and use the code LESSONLY at check out to receive free bike rental.
9:00 AM - 3:00 PM
Do Better Workshops
Please note: These sessions are not included with your conference pass, and you’ll need to purchase a Do Better Workshop pass to attend. This pass will give you the option to attend up to 6 hands-on learning sessions with Lessonly Services. Space is limited.
9:00 AM - 9:45 AM
The Better Work Training Method: Assess
Lessonly Services & CX Teams
Skylounge West
Examine the performance of your training program, identify metrics to impact through training, and discuss other best practices from the Better Work Training Method.
Blended Learning: Tie it All Together
Lessonly Services & CX Teams
Skylounge East
Dive into the Lessonly Events tab and discuss the best practices and benefits of integrating instructor-led training, online learning, and practice to create a truly blended learning experience for your team.
9:55 AM - 10:40 AM
The Better Work Training Method: Assess
Lessonly Services & CX Teams
Skylounge West
Examine the performance of your training program, identify metrics to impact through training, and discuss other best practices from the Better Work Training Method.
Content Audit: Keep Your Training Fresh
Lessonly Services & CX Teams
Skylounge East
Keeping content fresh is crucial for relevant training. In this hands-on session, learn tips tricks, and tools—including tagging—for measuring, improving, and maintaining your content’s freshness.
10:50 AM - 11:35 AM
The Better Work Training Method: Plan
Lessonly Services & CX Teams
Skylounge West
Learn tools and techniques for working with managers across your company to increase collaboration in training. Come away with concrete plans to better meet the needs of these managers and their teams with Lessonly.
Training Impact: Track Your Training ROI
Lessonly Services & CX Teams
Skylounge East
What gets measured gets managed. Discuss techniques for measuring training ROI to drive learner engagement, training satisfaction, efficiency, business impact, and executive buy-in with the Better Work Impact Framework.
11:35 AM - 12:30 PM
Lunch
12:30 PM - 1:15 PM
The Better Work Training Method: Plan
Lessonly Services & CX Teams
Skylounge West
Learn tools and techniques for working with managers across your company to increase collaboration in training. Come away with concrete plans to better meet the needs of these managers and their teams with Lessonly.
Continuous Improvement: Practice Like a Pro
Lessonly Services & CX Teams
Skylounge East
Discover the impact of adding practice to your training program, and discuss the strengths of various practice methods and tools including Lessonly Practice, peer evaluations, live role-play, on-demand practice, and more.
1:25 PM - 2:10 PM
Intro to Building Workshop
Lessonly Services & CX Teams
Skylounge West
It’s time to start creating training content! In this session, get guided, hands-on practice building a lesson in Lessonly—from picking a topic to using the lesson builder, and sharing it out to learners.
User Management: Customize Your Team’s Experience
Lessonly Services & CX Teams
Skylounge East
Learn to harness the power of customizable user roles and permissions that match your complex, growing team with the help of Lessonly Hierarchies, Groups, Smart Groups, and more.
2:20 PM - 3:05 PM
Advanced Building Workshop
Lessonly Services & CX Teams
Skylounge West
Create a style guide and process flow to promote consistency across multiple creators, and learn advanced Lesson Builder functionality including the element library, questions, knowledge checks, and more.
Lessonly Automation: Optimize Your Training
Lessonly Services & CX Teams
Skylounge East
Unleash the power of automation in Lessonly. In this hands-on session, learn to use tagging, the element library, paths, triggers, and more to automate your workflows, save time, and train at scale.
3:30 PM - 5:00 PM
Opening Keynote with Max Yoder
Do Better Work
Max Yoder, CEO, Lessonly & Special Guests
5:00 PM - 6:30 PM
Welcome Reception
7:00 PM - 10:00 PM
Llamapalooza
We love a good party, so we’re throwing one to celebrate Better Work. Llamapalooza will feature live music, games, food & drink, and plenty of fun at the Indianapolis Zoo! Transportation will be provided.

October 2

7:30AM-7PM

Yellowship's breakout sessions feature 5 different tracks. Stick to one—or try them all.

Breakout Tracks:
Sales
Customer Service
Talent/L&D
Leadership
Culture
7:30 AM - 7:00 PM
Registration Open
7:30 AM - 8:30 AM
Continental Breakfast
8:30 AM - 9:30 AM
Keynote Panel led by Laurie Ruettimann
Teaming Up for Better Work
Laurie Ruettimann, Writer, Speaker, and Entrepreneur⁣
Grand Hall
Join this panel of three accomplished leaders as they share stories and inspiration from their careers that challenge us to look for opportunity, embrace diversity, and help others succeed. Acclaimed podcaster, speaker, and author Laurie Ruettimann will lead the discussion. Panelists include: Lauren Bailey, Founder & President or Factor 8 and Founder of #GirlsClub, Tamika Catchings, Four-time Olympic Gold Medalist & VP of Basketball Operations at Indiana Fever, and Jennifer Sutherland, Talent Development Leader at Kelly Services.
9:45 AM - 10:30 AM
Breakout Sessions
Cultivating a Growth Mindset
Shawn Fowler, SalesLoft
Wheelhouse
 
Failure is a necessary part of growth, and the ability to push through it is often what separates high performers from average performers. Unfortunately, misconceptions about the nature of talent, skill, and intelligence often keep people from developing their true potential. In this session, you'll learn how to cultivate a growth mindset in yourself and others, creating a culture of constant learning and success.
Prioritizing a Personalized Customer Experience
Marcus Hall, California Closets
Harbor
 
Consumers have been insulted for far too long; they deserve so much more than the standard one-size-fits-all experience they are consistently given today. In this session, we’ll learn to look for ways to create hyper-personalized experiences that elicit deep emotional responses from our customers.
Empowering Better Work
Joe MacDonald, Elanco
Locomotive
 
In this session, Joe will draw upon more than 20 years of training and development experience to share about the effectiveness and power of positive reinforcement when it's applied in a variety of situations. He'll dive into the power of "and," and will explain the fellowship program Elanco has developed to encourage and empower their people to do better work.
Culture that Quirks
Marge Hudson, Dia & Co.
Grand Hall
 
Increasingly, the push to add “culture” to the overall employee experience can feel like yet another KPI that overwhelms instead of excites. Learn how getting to know your colleagues—and connecting them to your customers and mission—can inspire them in their careers. Through actionable examples, discuss new ways to build a team that’s excited and empowered to change the world together.
Building High Performance Teams
Heather Haas, Advisa
Launchpad
 
Organizational success is largely determined by employees’ ability to work together efficiently to achieve goals. In this session, we’ll discuss the four best practices for high-performing teams.
10:45 AM - 11:30 AM
Breakout Sessions
Building World-Class Onboarding as an Army of One
Misha McPherson, HumbleGritSales
Wheelhouse
 
In this session, learn how to build a world-class sales onboarding program that is lean and scrappy but looks like a million bucks.
Supporting Moments that Matter
Angela Klecker, Jostens
Harbor
 
Creating Your Learning Value Stream
Bethany Kline, Rover
Locomotive
 
As a learning professional, you probably spend a lot of effort focused on creating the maximum impact for your learners. In this session, we’ll identify ways to add the most value and cut out waste!
Decoding Difficult Conversations
Casey Cumbow, Lessonly
Grand Hall
 
In this interactive session, we’ll talk about how to increase connection and understanding in both your personal and professional lives through a framework called Nonviolent Communication. Through identifying and communicating your observations, feelings, needs, and requests, you’ll leave this session with actionable ways to improve communication and make difficult conversations less difficult.
Leading Change: A Few Truths and Some Lies
Rebecca Ellis, Performance Lab at First Person
Launchpad
 
Much has been written on how to cope with—and lead—personal and organization change. Even top thought leaders like John Kotter are second-guessing traditional advice on linear change approaches. Today’s world demands agile, fast approaches to change. This interactive discussion will bust the myths of some old truths and help uncover new ones.
11:30 AM - 1:00 PM
Lunch in Dining Cars
1:00 PM - 1:45 PM
Breakout Sessions
Using Sales Kickoff to Supercharge Your Annual Strategy
Meganne Brezina, Emarsys
Wheelhouse
 
Learn how to effectively plan your commercial organization’s biggest event of the year, and gain tangible ideas on how to “control the chaos” that will inevitably come. We’ll discuss tactics for planning a killer kickoff, delivering a stellar event, and keeping the drumbeat going—all year long.
Resiliency: A Daily Practice
Karen Riddell, Warby Parker
Harbor
 
It’s no secret: bad days can happen to anyone, even to our favorite customers. And when frustration strikes, support reps should be prepared to work through the situation at hand and move on to the next one with ease. By using effective resilience methods, we can ensure our teams have the tools to fully help each customer, without negatively impacting their day.
Streamlining Management Training—on a Global Scale
Jessica Smith, Xactly
Locomotive
 
Most people aren’t born leaders—but it is a skill that can be developed. In this session, learn how to streamline your management training on a global scale.
Let's Talk About Trust
Rhiannon Mosoronchon, Litwiniuk & Company
Grand Hall
 
Trust is not a soft skill. It’s tough and resilient. And it’s the one thing most likely to make or break your team. But it’s often overlooked and undervalued. Join this discussion about trust: what it means, why it’s important, and how to build a high-trust culture. Because when people feel comfortable getting real with their team, they do better work and live better, happier, lives.
Quarterly Themes to Drive Engagement
Justin Moses, Thomas & Company
Launchpad
 
Strong leaders know the value of using company culture to engage their colleagues and move their companies forward. In this session, learn how to create fun quarterly themes to promote user adoption, lesson creation, lesson completion, and other key company objectives.
2:00 PM - 2:45 PM
Breakout Sessions
Transparency Wins! Readying for the "Flawsome" Sales Evolution
Todd Caponi, The Transparency Sale
Wheelhouse
 
Most people would agree that selling honestly is the “right thing” to do; interestingly, new decision science reveals it’s also the most effective way to sell. With reviews and feedback appearing next to nearly everything we buy and sell, embracing our flaws and leading with transparency is no longer optional. In this session, learn how to ready your teams for this non-obvious sales evolution.
How Customer Tears Led to a 100% Satisfaction Rate
Maddy Rieman, Cerkl
Harbor
 
Good customer service teams sympathize with customers, but remarkable teams empathize with them. Join Maddy Rieman, Director of Customer Success at Cerkl, as she unpacks six actionable strategies to supercharge your customer service team and propel company growth.
Democratizing Training in Your Org
Zoe Meinecke, Lessonly
Locomotive
 
Join this panel of exceptional managers for an interactive discussion about balancing management and training—and for tips on incorporating Lessonly into your daily workflow. Panelists include: - Chad Trabucco, Head of Sales Enablement, Glint - Sarah Maretich, Business Development Manager, Qgenda - Katie Nehrenz, Director of Operational Enablement, Tangoe - Will Minter, Communications and Knowledge Specialist, Warby Parker
Evolve Your Culture in a Year—Or Less
Mark Bussell, Jostens
Grand Hall
 
Has anyone ever told you something is impossible? Challenge accepted. In this session, learn first-hand from the rocket ride Mark experienced in transforming a team with 100+ years of traditional brick-and-mortar mentality, zero day development culture, and an independent workforce into a Continuous Learning Culture (r)evolution.
Taking Flight with DiSC
RaChelle Streetman, Rackspace
Launchpad
 
Many DiSC training programs focus on teaching the DiSC model but fail to create stronger relationships or drive better results. Taking Flight with DiSC promotes new skill development by linking the DiSC styles to important core skills. Learn to wire DiSC to your existing knowledge and trigger the styles right when you need them.
2:45 PM - 3:15 PM
Snack Break in Freight Car
3:15 PM - 4:00 PM
Breakout Sessions
Do Better Sales
Bryan Neale, Blind Zebra Enterprises
Wheelhouse
 
In support of Lessonly's simple and brilliant mission, Bryan will give you framework, thinking and tactical advice to help you DO BETTER SALES (p.s. Client Success people are encouraged to check this out too)
Creating Culture in Customer Support
Sandrine Yang, Thumbtack
Harbor
 
If you have a great culture, great things can happen. When you're not valued, your culture decreases. By creating a culture that values autonomy, critical thinking and retention, not only will your Customer Support team perform well, but your whole company will improve.
Career Cartography
Nat Brown, Healthgrades
Locomotive
 
Healthgrades created three new employee career path programs in 2018 with Lessonly at the core of each. Experience three creative ways to connect Lessonly with your existing programs. Take away inspiration and ideas to boost Lessonly adoption and learner satisfaction.
Using Your Story to Bring out the Best in Teams
Drew Fifield, Industrious
Grand Hall
 
Personal connections can be a powerful way to create cohesiveness and drive productivity on teams. As the hard line between work and life begins to blur, we'll explore how crafting personal stories can help build greater collaboration, increase belonging, and drive outcomes for your teams.
The Order of Operations: Staging Your Company for Profitable Growth
Sam Jacobs, Revenue Collective
Harbor
 
In this session learn and discuss key principles to scaling your company the right way.
4:15 PM - 5:30 PM
Keynote Session with Guy Raz
Why Successful Leaders Show Vulnerability
Guy Raz, Radio & Podcast Personality
Grand Hall
What is the connection between empathy, vulnerability and trust? Guy will look at the kinds of business leaders and thinkers who have built powerful movements by being transparent, open, and kind.
5:30 PM - 7:00 PM
Happy Hour

October 3

7:30AM-12PM

Yellowship's breakout sessions feature 5 different tracks. Stick to one—or try them all.

Breakout Tracks:
Sales
Customer Service
Talent/L&D
Leadership
Culture
7:30 AM - 11:00 AM
Registration Open
7:30 AM - 8:30 AM
Continental Breakfast
7:30 AM - 8:15 AM
#GirlsClub Breakfast
The decision to lead is not one we take lightly. In fact, a recent study showed that women don’t raise their hands until we’re 100% ready, whereas men go for it at 60%. #GirlsClub founder, Lauren Bailey, is on a mission to help more women earn leadership positions by building key skills, addressing the confidence gap, and creating communities that encourage women to invest in ourselves, take risks, and help each other. Take an hour to invest in your future and build your network by joining us for breakfast. We only have 50 seats for this breakfast, so the first 50 people to sign up at #GirlsClub's table in the Freight Car will get to attend this breakfast on the final morning of Yellowship in Locomotive. Great conversation and a llamimosa bar are both guaranteed. We'll see the 50 of you in Locomotive!
8:30 AM - 9:15 AM
Breakout Sessions
Bryan Naas, Lessonly
Wheelhouse
 
Natasha Lende, Etsy
Harbor
 
Danica Christiansen, Zendesk
Locomotive
 
Jimmy Miller, OutboundEngine
Grand Hall
 
Jeremy Burgess & Alan Burt, VSP Optics
Launchpad
 
9:30 AM - 10:15 AM
Breakout Sessions
Brian Bar, Victory Lap
Wheelhouse
 
Matt Lubbers, Lessonly
Harbor
 
Nicholas Hill, Blue Apron
Locomotive
 
Erica Ballard, B. Method
Grand Hall
 
Megan Bartlett, We Coach
Launchpad
 
10:15 AM - 10:45 AM
Morning Break in Freight Car