How to Empower, Encourage, & Elevate Customer-Facing Teams

Learn how personalizing the learner environment leads to exceptional customer experiences.

Watch Now
Reaction UI Element

What you’ll learn:

Delight your team

Learn how the pandemic has forced us to focus on the employee and driving internal engagement.

Communicate effectively to train efficiently

Discuss strategic tactics and tools to effectively communicate with your team.

Scale with consistency

Explore best practices scaling quality and consistent training into a hybrid or fully remote world.

Laptop mockup of an online meeting. Mockup of meeting app control buttons. Arrow pointing to UI element

About this Webinar

Let’s be honest, how we think about onboarding and continuous training our customer-facing teams has shifted over this last year. With new work environments, organizational shifts, and rising customer expectations- we've had to adopt a mindset makeover. We are putting the learner experience first. Co-hosted with the leaders in CX Quality Assurance, MaestroQA, we’re here to unpack the trends around personalized training and explore how we can scale consistency across your team. Our experts will share the best practices, strategies, and tools that are empowering, encouraging, and elevating their teams- leading to exceptional customer experience delivery. And...there's more. The first 50 registrants will receive a coffee gift card on us!

Watch Now

Katie Townsend

Katie Townsend
| Director of Enterprise Account Management at Lessonly

Katie is the Director of Enterprise Account Management at Lessonly. During her time leading Lessonly's enterprise sales and account management functions, she has helped some of the world's largest companies, and millions of learners, built amazing enablement programs and do Better Work.

Mike Gray

Mike Gray
| Sr Program Manager, Leadership and Performance at Nordstrom

Mike loves making the complex simple and executable. He works in the sometimes hazy world of big ideas, complex processes, and personnel development. His role is to identify, craft, and clearly communicate simple, repeatable processes that enable people to succeed, and to make sure it’s scalable.

Brian Kaufman

Brian Kaufman
| Customer Experience Manager at Bespoke Post

Brian is the Customer Experience Manager at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.

Amine Haj Sassi

Amine Haj Sassi
| Restaurant Success Manager at Skip the Dishes

Amine is an ambitious person with a multicultural background. He has spent 13 years of his life in the UAE which helped shape him into becoming the person he is today, a global citizen. He holds integrity and strives for excellence as core values in his life and he believes that even if we all walk down the same path, we're bound to leave different foot prints. He likes to empower those around him and lead teams to achieve their purposes with the least resources and the maximum efficiency.