Free Webinar 10.27.20 | 2:00PM EST

Customer Service Enablement: 6 Must-Have Tips for Building Training Agents Love

Happy customers start with a well-trained and fully aligned customer service team. And maybe a few jelly beans, too.

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What you’ll learn:

1
How to Leverage Microlearning

Learn why bite-sized content is the most effective way to train a CS team.

2
What Metrics Matter

Learn how to make NPS and CSAT inform future enablement decisions.

3
The Power of Feedback

Learn how to synthesize agent feedback and constantly iterate on your training program.

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About this Webinar

The future of customer service hinges on one word: enablement. In this jam-packed, 30-minute webinar, we’ll learn from six customer service experts how to build and roll out training that equips customer service teams—from five to 5,000 agents—for success. Oh, and did we mention that our hosts will play BeanBoozled the entire time? Join us for some Jelly Belly laughs (see what we did there?) and insights that’ll help you build training your agents love and customers feel.

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Olivia Schwan

Olivia Schwan
| Marketing Specialist at Lessonly

Olivia helped build Lessonly’s new Customer Service Enablement 101 certification. Olivia went to Butler University and loves cheering on the bulldogs. Her favorite food is watermelon and writing has always been one of her favorite pastimes.


Joanna Brenneman

Joanna Brenneman
| Customer Support Manager at Lessonly

Joanna onboards, trains, and enables our customer support team right here at Lessonly. Besides being a customer support rockstar, Joanna is adopted, is a lefty, and she studied abroad on a cruise ship.


Karlie Briggs

Karlie Briggs
| Customer Marketing Manager at Lessonly

Karlie has worked in account management, customer experience, and marketing at Lessonly. She's a pro at helping customer support teams dream up solutions and roll out great enablement. Besides helping our customers, Karlie currently teaches yoga and grew up participating in the amateur circus for 11 years.


Kelsey Van Loon

Kelsey Van Loon
| Enterprise Account Manager at Lessonly

Kelsey partners with Lessonly’s enterprise size customer service clients to dream up ways they can scale, track, and optimize their training programs. Besides being a customer facing hero, Kelsey once spent a week in the Amazon rainforest, shares a birthday with Harry Potter, and didn’t start liking any cheese until her high school years.


Scott Cook

Scott Cook
| Senior Services Delivery Manager at Lessonly

Scott works with some of Lessonly’s largest customer service clients and helps them optimize their enablement programs. Besides helping Lessonly customers, Scott holds a Masters degree in Trumpet Performance, was a professional trumpet player, and used to be a rock climbing coach and instructor.


John Mainella

John Mainella
| Key Account Manager at Lessonly

John supports some of Lessonly’s largest accounts to help them optimize their training for maximum results. When he is not spending time helping customers, He and his husband love to travel and taste wine all over the world, and he's an avid long-distance runner.


Alex Mislan

Alex Mislan
| Manager of Enterprise Services Delivery at Lessonly

Alex supports some of Lessonly’s largest clients. In addition, she is really involved with Brighter Indy, Lessonly’s community engagement initiative that supports organizations that serve kids in Indianapolis. Before Lessonly, Alex coached collegiate women’s basketball for 9 years.