Skills Matrix For Employees
Before you can embark upon any kind of training and development program, you must first assess where your employees stand. And when it comes to evaluating employee skills, it can be easier said than done. Still, charting skill matrix levels for your employees can give you a clear starting point and allow you to craft a course forward.
A skills matrix for employees should track each position’s ideal skills versus those your employees already have. What your perfect skillset looks like will vary by company and industry, but some basic ones remain universal. Sales reps will always need communication skills. Customer service reps will also need to be great listeners. However, the mastery level and exact combination of skill subsets will be somewhat different depending on your company’s primary goals.
Using customized online courses to teach employees specific abilities will make creating a skills matrix so much easier. You can even auto-assign classes to teach new skills and level-up existing ones. A good skills matrix software makes searching for qualified employees an absolute breeze since everyone’s proficiency levels are available to managers and team leaders.
Whether you’re looking for the right person to lead a project or head up a department, it’s critical to know every candidate’s skill set. Leadership roles require communication, active listening, delegation, and project management skills. So do sales roles because both are all about juggling priorities and connecting with people.
But depending on the unique requirements of specific roles at your company, you may need team leaders, sales reps, support agents, or HR to possess other unique skills. That’s where building a skills matrix becomes vital to placing your employees in the correct positions.
Employee Skill Matrix Chart
Now that you understand the purpose of an employee skills matrix, it’s time to start building your own. You can create matrices for teams and leadership positions and one for the continuous improvement of each. As you make each chart, you’ll likely find additional areas that you may want to improve. With the right skills management software, the possibilities are endless! Here are some foundational skills matrices to help any organization get started.
1. Team competency matrix
When you want to evaluate a team as a unit, start with a team competency matrix. This will tell you how one team does when compared with another and how that unit’s skill set differs from the rest. This, in turn, helps you decide which skills are most vital to team success across departments.
If your team is weak in a particular skill, you can add an employee possessing that skill or deliver additional training so your team can improve in that skill. Either way, you’ll have proof of progress and can target your efforts toward greater competency on each project. By having a visual representation of each team’s skills, you can strategically position them throughout your company.
2. Leadership skill matrix
Besides basic leadership skills like empathy, decision making, and evaluation, your business’s specific leadership roles may require specialized skills. For instance, if your manager is supposed to run a sales team, they will need coaching and forecasting skills to adequately manage that team. Likewise, your customer service leader needs to possess time management skills, and so on.
Even if your team leader doesn’t work alongside employees, understanding the skills of those you manage is also critical to leadership success. In some cases, leaders can (or must) manage teams who possess skills they don’t share, but a minimal understanding of their team’s tasks will make leadership that much easier.
3. Continuous improvement skills matrix
As a manager, you want all of your employees to thrive. Once you work out a skills matrix and start to inventory employee skills, you identify areas of weakness. Some skills are also perishable, which means they fade without frequent refreshers.
To address these skills gaps, you can use the employee skills matrix to form a continuous improvement plan. By adding, honing, and refreshing vital skills across your organization, you can raise productivity, employee confidence, and empower everyone on your team.