Many companies struggle to make their customer service training engaging and effective. This guide includes customer service tips and activities to get your team excited and motivated to deliver exceptional service.
Want to know what your customers are thinking? Stop trying to read their minds and use these customer service survey templates gain feedback and actionable insight.
Ensure your team is hiring the best customer service reps. This template provides examples of hard-hitting questions across different topics so you can determine if the candidate is right for the job.
If you’re a salesperson, you probably don’t have much free time to read every single word of every book that comes across your desk. Instead, check out these summaries of 5 best-selling sales books.
Conducting an annual review is a necessity in any business. Unlock the potential of your team, highlight employee strengths, and identify room for growth with this annual review template.
Many companies struggle to make design an effective customer service training program. This guide includes engaging customer service activities to get your team excited and motivated to learn.
When it comes to serving customers, ensuring their satisfaction matters the most. Gain insight from customer service thought leaders to empower your team to build customer loyalty.
See why video is effective in training, and get best practices for using video for employee learning. Our guide will help you get started.
Delivering a presentation clearly and concisely is key in business. This guide features effective presentation tips, advice on overcoming anxiety, and as well as ways to prepare your presentation.
Performance evaluations are key to ensuring employees understand their role and how they are doing. Use the guide to unlock employee potential, reinvigorate your team, and deliver positive, effective feedback.
A request for proposal (RFP), is the most common document sent to software providers to price their services, saving you time and effort. This template will help you prepare your learning software research so you can make an informed decision.
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Empowered agents delight customers and do Better Work. And it all starts with training.
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