There’s no doubt that technology has revolutionized how the world accesses, stores, and shares knowledge. Now, with no more than a few clicks, we can find out why the sky is blue, book a doctor’s appointment, or buy a flight to a country halfway across the world. Modern knowledge management also wouldn’t be where it is today without tech. “How so?” you ask. Let’s find out!

Research shows that reps on average use as many as 8 different tools every day. And while these tools should figuratively help sales teams perform faster and better at scale, it doesn’t mean there aren’t some challenges along the way. Let’s explore them.

We’ve all heard the business jargon that makes our skin crawl. We’re circling back, drinking the kool-aid, grabbing the low-hanging fruit—the list goes on. For me? The real cringeworthy culprit is “fighting fires.” 

New month, new enhancements. You’re probably here to get the details on our latest enhancement and releases, and we won’t disappoint! 

Knowledge is most valuable when it’s shared with others, so why is it that Fortune 500 companies lose an estimated $31.5 billion between them each year from a lack of adequate knowledge sharing? Well, as it turns out, teams can be very resistant to sharing knowledge in the workplace.

You can take all of the call center management courses in the world, but it’s exceptionally difficult to replace real-life experience. And that’s why we listen to the experts—our customers.

It had been a few years since I’d set foot in an airport, and I was reminded of a few things. Number one? My personal heaven is an airport bookstore. Number two? There is no greater place to witness customer service do’s and don’ts.

It’s an issue as old as knowledge management itself: how do we know if our knowledge management process is succeeding? Measuring the success of knowledge management efforts can be tricky because of how abstract and intangible knowledge can be.

In case you missed it, we’ve been through a couple acquisitions lately. It’s even more important than ever to have the right tools in place to help our team easily and effectively navigate the changing tides. Is change present on your team, too? Enter: skills management software.

Fast-growing companies have a lot of hair-on-fire problems, but one that usually contends for the top spot is new employee onboarding.

Behind any great knowledge management framework is a spectacular knowledge base—a centralized system that works like a beehive.

How do the best teams mitigate learning challenges and create training platforms for employees that they find useful? Here are three short and sweet tips for baking, and also for leveraging blended learning with a web based training software.