MaestroQA and Lessonly partnered together to help agents take their performance to a new level.

I’m a former teacher, and because of that, I’m the biggest fan of continuous training.

This is not a drill. We’re only a few weeks away from Yellowship, and we don’t feel like it’s dramatic to say that we’ve been waiting our whole lives for this.

“Do I need a tool that has general online courses that are already created, or would a software that creates personalized learning paths better fit my needs?”

Buying a car looks nothing like what it once did. Brand loyalties have shifted. The factors that created brand loyalty in customers fifty years ago might not even faze customers today. But, here are the factors that do.

I was invited to the party of the century when I was in 4th grade. Yep, you heard me.

How can managers help their teams consistently improve instead of putting training on the back burner? We have some tips.

As a society, we’re paying more and more attention to mental health and its impact on job performance because we spend a lot of time at work. And we spend all of our time with our minds.

I don’t have a stress response with “do more” feedback. In fact, it often leaves me energized. It’s like someone showing me where to find the puzzle pieces I’ve been looking all over for. I want more of that.

Faking it ‘til you’re making it (whatever it is) costs us something important. So, how can we onboard new customer service reps so well that they never feel pressure to fake anything?

Almost exactly ten years ago, Simon Sinek gave a talk at a TEDx event near Seattle called “How Great Leaders Inspire Action.” Little did he know, he was about to start a movement.

It’s not everyday you get to read a love letter. And it’s definitely not every day you get to read one that’s written to an e-learning platform. So, enjoy. But also, brace yourself.