Time for some stats—as of the writing of this blog, there are 7.5 million unfilled job openings in the United States. On top of that, at any given time, nearly half of the millennial workforce plans to leave their current job in less than two years. With a tight labor market and frequent job switching,

Let’s face it—good customer service is the driving factor of a company’s reputation and success.

Repetition is the foundation of human performance. We simply can’t perform at a world-class  level by doing something one time. In reality, inspired performances are built on preparation and experience.  Think about it, a breakout game isn’t just a single moment. While spectators may see something happen one time, there’s countless hours of practice that

To practice a culture of diversity and inclusion, we must first practice humility.

When leaders celebrate the good customer service around them, it sets a new standard for excellence. “Wow” service becomes the norm, and that’s what makes teams thrive and customers succeed.

If you were one of the 500+ people who came to Yellowship last week, thank you for the wonderful time. We discussed a lot. I’ll be sharing learnings from the event for years to come.

We need to treat prospects more like people and less like opportunities.

Thank you for joining us for #Yellowship19! Today was the perfect way to end our voyage. Here’s a glance at our last day together.  We learned how to do Better Work and live better lives “‘A’ players bounce back with passion, both in strategy and mindset. Curiosity has to be genuine—the ‘A’ players will ask

The second day of Yellowship was smooth sailing! Today was full of engaging breakouts and inspiring keynotes that challenged us to think differently about leadership, learning, and Better Work. Check out a few highlights from our day: We learned about teamwork and courage “For me, self-confidence in leadership and management has come with focusing on

Wow—what a remarkable first day of Yellowship! Union Station is bustling with energy, learning, and fellowship. And we’re just getting started! So far, we learned how to Do Better Work with the Lessonly Services team, handed out some llama-tastic customer awards, and partied the night away at Llamapalooza. Here are a few more insights from

On Tuesday, we’ll be at Yellowship together. We can’t wait! Truly, we’re counting down the seconds until we’re doing Better Work with you in Indianapolis.  It’s not always easy to prepare for a conference, so if you’re looking for travel advice or logistics, look no further than these nine tips. Here’s a ship-ton of information

In 1979, Bob Dylan released the album Slow Train Coming, and one of the stand-out tracks was “Gotta Serve Somebody.”