At work, unexpected things will happen. You’ll be cruising along just fine when, all of a sudden, your plan hits a dead end. You have to go back to the drawing board and reassess your efforts. Some teammates may have to start over completely. And that deadline you all expected to hit… yeah, it’s just

At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, how do high-performing customer service teams listen to their people, identify successes and

Many teams using Lessonly are growing—fast. They’re onboarding new employees left and right, and they’re using lessons to keep their team engaged, reduce turnover, and create better customer and prospect experiences. By doing these things, they’re hoping to create a rising tide of growth for their company. Growth is great. But at some point, it

Have you ever encountered a confusing process or approach and wondered: Why do we do it that way? If so, this one-minute video about an experiment involving monkeys, ladders, and raincoats is for you.

For most of my life, I had the wrong idea about conflict. I thought it was inherently a bad thing. I thought it was something that should be avoided at all costs. It was only through repeated exposure to productive conflict that I learned the truth: Conflict is a fact of life and can be

Sales managers have one of the most complicated tasks in any sales organization. After all, their responsibilities combine things like sales development, customer management, training, and coaching. Yet, in a great number of businesses, their professional development is not a top priority.

Our favorite part of the Better Work movement is that it’s impacting the work and lives of our customers. So last week, we posed this question to five Lessonly customers

One of the greatest advantages of software is the ability to build a tech stack. This ability enables completely different pieces of software, related in their use, to work together—creating a better outcome than what could’ve been achieved alone. It’s a unique and cherished facet of our industry. That’s why, this month, we decided to

Today’s salesforce is busier than ever because today’s buyers are busier than ever. Potential customers are autonomous, in-the-know, and bringing their ever-increasing expectations to the market. Regardless of where they’re at in their journey, modern buyers expect immediate communication and prompt service. Additionally, buyers no longer look for vendor validation. They trust the opinions and

We put learners first. That core value has always been at the heart of Lessonly—it’s one of our top priorities. 1.6 million learners later, our training experience is significantly more powerful—but we’re staying true to our roots. While we’re proud of our existing learner experience, we’ve found some opportunities to significantly improve it. That means

As a call center manager, Drew’s responsibilities go far beyond overseeing a team of reps. He’s constantly analyzing data, processes, and systems to make sure the team provides customers with extraordinary service. Managing a call center can be complex and demanding. Managers like Drew have to cut through the noise and figure out the best

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. When expectations and technology move faster than the speed of light,