Internal Customer Service
The buzzword internal customer service can be confusing. The easiest way to think about it is that it’s the service your employees are giving to internal stakeholders. It could be a supplier or a fellow employee in the same company. It’s someone whose business partly depends on yours.
Whichever end of internal customer service you are on, it’s important to remember that the people you with are also impacted by your business. To get great internal customer service, you need to be a good customer. Remain calm, it’s likely an honest mistake that can be resolved quickly and easily.
Communication in customer service is vital in internal or external customer service. Walking through what exactly the issue is and addressing possible solutions is a lot easier with two people than it is with one. So, communicating between the two parties is vital. Be careful not to use a lot of company or industry jargon, unless you are very sure that the other party is fully aware of what you are talking about.
In terms of quiet communication, library customer service is also important. Think of all of your customer service complaints in the location of a library. That way, no one is yelling at any time because, you know, you’re not supposed to talk loudly in the library.
Here’s a few library customer service tips we can all apply to our lives:
- If you can find a solution that would prevent the problem from ever happening again, do it.
- Consider making recommendations based on the past.
- Develop a relationship with a customer and see what they like, when you find it, recommend something similar every now and then to continue the relationship.