Customer Service Games & Team Building Activities
As the famous English Poet, John Donne, once noted, “No man is an island, entire unto himself,” and that notion is behind the popularity of team-building activities for groups of all ages. Team building games assist in building communication skills and helps develop problem-solving strategies that work great for kids and adults alike. That is why team-building activities, exercises, and programs are all the rage at corporate retreats and children’s summer camps. Knowing that the benefits of team-building activities transcend age groups, there is a myriad of team-building games for kids, team-building games for teens, and team-building games for adults.
Each program varied its exercises according to the abilities of the age group obviously, but all of them build on skill sets that individuals need to thrive in an increasingly interconnected world. For those operating in a corporate environment, team-building games help create a rapport among your staff that is carried back to the office. This new rapport fuels improved performance with clients and a seamless operation that is bound to result in increased customer satisfaction and lifelong loyalty to your company.
Team Building Activities for Work
The collective groan can be heard throughout the office when staff training is mentioned around the water cooler, but that does not have to be the case because team-building is fun and makes work fun. Participating in team-building activities for work translates into having an engaged staff that looks forward to these exercises as a way of honing their skills in a congenial training environment. Long gone are the days when employees watched training videos in the human resource department before filling out the obligatory informational packets and surveys that indicate you perused the material.
When it comes to team-building activities for adults, corporate team-building games are an excellent vehicle for inculcating valuable lessons in a fun-filled environment. Corporate team-building activities build on the fact that your employees work most efficiently as a team in the pursuit of your company goals, and these types of fun activities remind them “all work” does not have to equate to “no play.” Working by yourself is a boring proposition, so why not spice things up with team-building activities for work.
Virtual Team Building Games
Now that we’ve spent the last year adjusting to a work-from-home environment, it may seem harder than ever to perform team-building exercises. But never fear! Virtual team-building games can help your customer service department share experiences across the department and grow closer together. Without in-person interaction, it can be hard to feel connected to your team. Virtual team games can change that by providing a fun activity that brings everyone closer while honing customer service skills at the same time.
Since customer service is all about rapport and communication, team-building exercises are perfect for boosting these skills. As your team becomes comfortable with each other, they’re also learning how to connect with their customers more effectively. Using methods like virtual icebreakers, virtual team-building bingo, and two truths, one lie can help your colleagues get to know each other. These exercises make people feel more integrated into your company family and stay connected, even if they haven’t physically seen each other in months.
Online Games for Virtual Teams
Nobody likes sitting through boring training meetings, and even less so when they’re working from home and would rather spend that time doing something else. To make your virtual team-building less tedious, consider using games for all of your team-building activities. You can award prizes (or simply bragging rights) to the winners, incentivizing everyone to log on and join the fun.
Using online games for employee engagement makes team-building fun and fosters a sense of community among your employees. Icebreaker games that ask each person questions about themselves and their interests provide a way for team members to get familiar with each other. These questions can include favorite foods, what they had for breakfast, whether they prefer cats or dogs (or fish), and other questions that reveal people’s individuality.
To create team-building games online, you can use various free templates, instruction manuals, and integrations available online. The important thing is to make it fun and relevant to your employees. Employees who feel a sense of connection with their colleagues are happier, more satisfied in their work, and are less likely to resign. Taking your team outside the grind and making office work enjoyable is the perfect way to boost employee engagement and performance.