To deliver great customer service, leaders need to create an environment that supports reps and truly empowers them.
In order to succeed, sales teams must stay ahead of the speed of business. Explore trends, predictions, and shifts in the sales industry with insights from nine seasoned experts
Customers want an amazing experience with the brands they love. Explore the impact of oncoming customer service trends alongside eight seasoned industry veterans.
A survey of annual letters from Fortune 500 CEOs revealed three primary focuses for the coming year. Glean their insights and learn how it affects your team.
Achieve consistent and thorough customer service training with a comprehensive training manual. This template will help you onboard reps and develop basic skills so your team can deliver outstanding service.
Want a grand entrance for your newest team members? Make your new hires feel welcome and at home with these new employee announcement templates.
Building an employee handbook is no small feat—get tips and best practices to ensure that your employee handbook includes everything your team needs to know.
To have good customer service, you need a great customer service policy. This template will help you create policies so your team can serve customers faster, drive consistent support, and elevate the customer experience.
Want your team to improve? This interactive builder helps leaders intentionally develop their team and build a plan for growth.
Looking to improve your new hire onboarding program? This new hire process flowchart ensures your team doesn’t miss a step in the onboarding process.
Training is a critical part of making your employees better. We’ve created a complete training calendar template to ensure that your customer service training is consistent year round.
To help you learn a little bit more about Lessonly and our learning software, we put together 5 Things You Should Know About Lessonly. We encourage you to consider these five perspectives about modern team learning.