Knowledge Management Software
There’s a good chance that you haven’t heard the term “knowledge management software” yet. Don’t worry—you’re not the only one. The knowledge management industry is quickly growing and becoming more popular for organizations to look into as workforces—and organizational knowledge within those workforces—are more dispersed than ever. Knowledge management software is an essential aspect of the knowledge management systems companies use to stockpile information for organization-wide use.
The qualifications needed for falling into the knowledge management software category are pretty vague. Any software that improves the processes by which a company or individual employee collects, files, organizes, and/or accesses information is a type of knowledge management software. Even if the software providers didn’t initially intend for it to be classified as knowledge management, any software fitting this description becomes a knowledge management system after being used that way.
A business can use these systems for several information-related purposes. Still, the primary uses are collecting, organizing, or storing information; promoting learning and skills-building; and aiding individuals in making informed decisions.
Types of Knowledge Management Systems
As with all the other kinds of software systems, there are various types of knowledge management systems. Some specialize in information management for entire enterprises, promote skills and learning, and others use artificial intelligence to collect human knowledge that assists with decision-making.
While knowledge management software is most often used by organizations to coordinate data and information between employees within a company or between companies that are collaborating together, some people also benefit from using personal knowledge management software in their everyday lives. Here are some examples of how you can use knowledge management software throughout your business.
1. Enterprise-wide systems
An enterprise-wide knowledge management system is software that larger companies use for general information and data management across an organization. It’s used for collecting, filing, sharing, and accessing information from multiple people and sources. Another term used to describe this method is “organizational learning.”
2. Knowledge work system
A knowledge work system is a more specialized type of knowledge management software. Knowledge work systems are designed for people whose knowledge is similarly specialized in a hyper-focused area. For example, it may be helpful for engineers, scientists, or other individuals considered to be very knowledgeable on a given subject.
his is classified as an effective knowledge management system because it contains online directories and information databases that aid company professionals to assist and guide employees with the relevant information they need. While anyone can use it for more individualized purposes, it is more common to see it in a workplace setting.
3. Intelligent knowledge system
Those who habitually use knowledge management systems often claim this subcategory is the best knowledge management software system. That’s because it involves using advanced smart tools, typically artificial intelligence, to perform information-related tasks like collecting, storing, sorting, and distributing information. Thus, it’s one of the most strategic forms of an internal knowledge management system out of all of the knowledge management examples we’ve talked about so far.
One of the main ways it does this is by using the available internal knowledge base software to predict certain tasks for people, businesses, or other knowledge-based software users. From there, it strives to aid users with their tasks by providing information and data it calculates to be relevant.