Knowledge Management Platform
Knowledge management is a broad term. It’s a phrase used to describe the process of documenting, storing, and sharing information across a company or organization. A knowledge management platform is a type of software that enables you to do this simply and efficiently. There are a variety of knowledge management software and tools available, and finding the right one to manage your business’s information organization is essential.
Knowledge Management System Benefits
There are several benefits to using the correct knowledge management system or platform when it comes to knowledge management. A company or organization’s ability to store and share information can make or break it. Here are just a few knowledge management system benefits that you can gain from using the right knowledge management platform.
1. Improves organization
Arguably the most important benefit of using the right knowledge management systems and processes for your business is that it makes organizing and keeping track of essential information so much easier. Proper knowledge management will eliminate the hassle of misplaced, miscommunicated, or accidentally deleted information.
A poor system for organizing critical information means employees will waste precious time hunting down information, getting it from someone else (wasting their time also), or researching anew to acquire it again. As anyone familiar with the business world knows, time is money.
2. Helps employees become better problem-solvers
It’s a common problem for employees to have many questions, especially new ones or those trying to learn a new skill. While this is not a bad thing, it often leads them to avoid making decisions themselves or only completing tasks after asking someone else what they should do.
If employees have easy access to knowledge, information, and policy, they will feel more confident in their understanding of their job role. Instead of waiting for instructions about how to complete their tasks, or pulling someone aside to ask about it, they can gain self-determination by proactively using your company’s procedural stockpile. While this isn’t guaranteed to make every employee more independent overnight, it’s a huge step in the right direction.
3. Supports employee growth
In addition to helping employees become better problem solvers, it also encourages employee growth overall. They can use information documented from past experiences that are similar to what they struggle with today, using that information to make informed decisions moving forward. They will also be able to use this information to build their own skills by reading about how other employees did so in the past.
4. Improves communication across any-sized organizations
While this may not be true of all of them, many types of knowledge management systems have built-in tools to improve communication across organizations, both large and small. This is because members of the organization will be able to store, share, and access any information relevant to the organization as they see fit. Through this, they can communicate things like what they’ve done so far on a project, what still needs to be done on a project, their recent performance, what they need to improve, changes in company policy, and much more.
5. Streamlines business processes
No matter the enterprise, knowledge management is an essential step towards getting things done and helping team members work together. These faster, more accurate, more efficient ways of storing, organizing, and accessing information expedite necessary business processes by eliminating snags from communication, data storage, and much more.