Forrester Total Economic Impact™ Studies on Lessonly
Choosing the right solution to provide training, enablement, and coaching to your organization is a big decision. You want to onboard new hires quickly, provide ongoing enablement efficiently, and deliver powerful coaching effectively. You also want to make sure that your training and enablement efforts positively impact your organization’s bottom line.
So, to better understand the impact Lessonly has on business performance, we commissioned Forrester Consulting to conduct two Total Economic Impact™ (TEI) studies.* This research features interviews with Lessonly customers across the fintech and telecommunications industries and offers a look at the different types of economic impact Lessonly has on each organization. The Forrester research that’s included in these studies focuses on key findings like:
- Time saved using Lessonly
- Pipeline generated through enhanced skills
- Improved sales rates and customer satisfaction
- The overall return on investment
*A Forrester Consulting Total Economic Impact™ Study on Sales Enablement Commissioned By Lessonly July 2021. A Forrester Consulting Total Economic Impact™ Study on Customer Service Enablement Commissioned By Lessonly August 2021.
About the Forrester TEI Studies
Forrester created the TEI study to help technology companies analyze the ROI and true benefits of their solutions. In return, this helps prospective customers better understand the financial impact they may see by investing in a software solution or tool before they make the final purchasing decision.
Behind the methodology
Total Economic Impact (TEI) is a methodology that was developed by Forrester Research. It was created to help companies during the decision-making process and to enable technology vendors to show the value proposition of their software or tools. The TEI methodology includes four components that evaluate value: benefits, costs, risks, and flexibility. These economic impact examples are beneficial to review in order to ensure that the benefits of making a purchase outweigh the costs.
Key Findings: The Benefits of Lessonly
Lessonly helps frontline teams deliver better training, enablement, and coaching. As a result, businesses see improved productivity, increased sales, reduced employee turnover, and overall higher business performance. Here are just some of the Lessonly stats you’ll find in the studies.
- Saw a 124% return on investment after 3 years
- Onboards new sales reps 62.5% faster
- Created training lessons twice as fast as before
- Decreased onboarding time for new customer service reps by one week
Still interested in what the economic impact of using Lessonly could be for your organization? Download The TEI Study of Lessonly for Sales Enablement here. and The Total Economic Impact™ of Lessonly for Customer Service Enablement here.