Customer Service Articles
The world of customer service is vast. So, it’s no surprise that there are plenty of resources, ebooks, and how-to articles out on the web. In fact, a simple search for “customer service articles” on Google produces 1.6 BILLION results.
Sure these articles help leaders transform good customer service into the absolute best customer service, but digging through an ocean of articles is time-consuming.
To help your team learn the tricks of the trade and deliver effective customer service, we put together a library of our go-to resources by industry experts who’ve written excellent customer service articles. Enjoy these standout readings.
Articles that Highlight Examples of Good Customer Service in Retail
In today’s retail environment, good or bad service can make or break a retailer’s competitive edge. While we often read horror stories that share poor customer service examples, there are also plenty of inspiring articles about good customer service in the retail industry. We recommend giving all of these a close read.
Top 10 Retailers with the Best Customer Experience
Each year, Forrester ranks the service quality of more than 50 retail brands as part of “The US Multichannel Retailers Customer Experience Index. This article shares a great summary of the study’s findings and how retailers are providing excellent customer service. Examples include Costco’s new delivery options and Ikea’s furniture assembly services.
6 Examples of Good Customer Service (and What You Can Learn From Them)
Hubspot’s blog features a great collection of customer service focused blogs, but this one highlights numerous examples of good customer service in retail. From the Ritz-Carlton to Warby Parker, we love how this post shares real-life stories from customers and provides lessons for other companies to apply to their teams.
Bad Customer Service Examples: 50 Things Retail Employees Shouldn’t Do
Sometimes the most effective way to understand how to do something is to learn what not to do. In this bad customer service article, Bob Phibbs shares 50 customer service sales tips for retail store owners and staff members to keep in mind as they strive to deliver exceptional service.